Customize your communications

Amplify your sales and support performance with our advanced inbound call monitoring and call distribution.

Automatically upload recordings of all calls to and from any agent in a queue to any compatible cloud storage provider.

Access and download historical reports on queue call stats and agent performance. You can also have them emailed out on a periodic basis.

Listen in on Enhanced Queue calls, speak directly to the call agent, or join the call with the agent and caller.

Set a timer for however long you want callers waiting in the queue before redirecting them to a voicemail.

Queue Supervisors can log individual agents in or out of a given queue, rather than having the agent manually enter in numerical codes from their phone.

Play a custom recorded message to your callers when they reach a menu or enter a queue.

An up-to-the-minute view of your company’s call queues for Supervisors.

OnSIP's softphone app, available for Mac, Windows, and Linux computers.

OnSIP's softphone app, available in Chrome, Firefox, or Opera browsers.

Allows you to have your softphone app to automatically ring your extension in succession with your deskphone.

In the OnSIP web and desktop apps, host and join video conference calls with internal collagues as well as external participants (up to 5 people on the call).

Add phone numbers from outside of your OnSIP account, to be used for extension dialing, failover destinations, and other call routing situations.

Dial extensions in your OnSIP account from any OnSIP-registered phone.

A unique URL that you can send to anyone to invite them to a voice or video call from any supported web browser.

Connect and operate a remote door-unlocking system.

Receive incoming calls at any one of your extensions and/or create a call-forward and follow you to another location, i.e., your cell phone.

Have your voicemails delivered to your inbox via an audio file to listen to.

Allows you to have your mobile phone to automatically ring your extension in succession with your deskphone.

Numbers that are used to transmit and receive calls over the internet rather than strictly through copper telephone wires.

Administer your OnSIP account with setup wizards, edit features in real-time, manage payment + contact information, and download invoices, all in our web app.

Moves, adds, and changes to features in your OnSIP account occur in real-time.

20 years in the making, our KB offers detailed articles, step-by-step instructions and video walkthroughs for set up.

Automatically provision supported VoIP phones.

Access and download your account's call detail records for user-specified time periods.

Use your own domain name with your OnSIP Hosted PBX.

View invoices, update billing contact, view purchase history and more in our web app’s billing portal for easy accounting.

Display a caller's HubSpot record in the OnSIP app, with a link to open the full record in a new tab.

When an agent answers a call, a Zendesk ticket is automatically created, assigned to the agent, and populated with basic call info.

Click on phone numbers in your Chrome browser window to dial them automatically.