There are no network alerts at this time.
If you are experiencing any issues or have any questions, please create a support ticket or call our support team at 1-800-801-3381.
There are no network alerts at this time.
If you are experiencing any issues or have any questions, please create a support ticket or call our support team at 1-800-801-3381.
There are no network alerts at this time.
If you are experiencing any issues or have any questions, please create a support ticket or call our support team at 1-800-801-3381.
We are aware of a possible problem with the OnSIP service. We are investigating and will update with details as soon as they are available.
We have had to take down our Polycom and Poly provisioning due to emergency maintenance.
Polycom phones attempting to provision will fail.
All other supported phone manufacturers should work as expected.
Update 12/18/25 10:03 AM: We continue to work on the issue and expect to have the Polycom provisioning server back online within 24 hours.
We are currently experiencing an outage and customers may have difficulty making and receiving calls.
Customers will also experience difficulty logging into app.onsip.com and the mobile app.
Update: 2:12 PM Eastern. We are currently stable. We will be dispatching a team to do maintenance at 5pm Eastern and customers may experience instability while we do that work.
Update: 2:42 PM. We have experienced a regression. You may not be able to log into app.onsip.com nor the web app.
Update: 9:30 PM. We have corrected the issue which was causing the outage. We expect that everything should be resolved now. If you continue to experience issues, please contact our support team.
June 19, 2024
We are aware of a possible problem with the OnSIP service. We are investigating and will update with details as soon as they are available.
Please reach out to our support team via email (support@onsip.com) or visit https://team.onsip.com/
Update 13:33 EST:
Some customers are experiencing sporadic problems with inbound calling involving queues.
Update 13:36 EST:
The earlier issue with inbound calling has been resolved. If you are still experiencing service problems, please contact our support team at (800) 801-3381 or support@onsip.com.
September 20,2024
Due to Maintenance and Upgrades, the OnSIP Web App will be unavailable Sunday, September 22nd from 9:00 - 9:30 Eastern.
EDIT: Maintenance will now happen Sunday, Sept 22 from 1:00PM - 3:00PM
Please reach out to our support team via email (support@onsip.com) or visit https://team.onsip.com/
We are currently experiencing an issue where users may not be able to dial out.
We have localized the issue and are working to bring services back online.
April 10, 2025
OnSIP has become aware of an issue with some e911 addresses no longer being assigned to users. We are implementing a solution on Monday that will resolve this issue.
As a precaution, your users will still be protected if they have not specified individual locations. In the event a user calls 911 and they do not have a location assigned, your user will be routed to the National Emergency Hotline.
In the meantime, we advise account administrators to look at their account at app.onsip.com and verify that users have the proper address assigned. You can find instructions on how to do this on our Knowledgebase. This e911 setting will guide authorities to the user’s current location.
Update:
April 14, 2025
This issue has been resolved.
We are currently tracking an issue where unprovisioned 911 calls are not routing to the national location. 911 calls made from accounts which have e911 set up are not affected. We are currently working to address this.
Update:
12/23/24 1:25PM Eastern
The earlier issue with 911 calling has been resolved. If you are still experiencing service problems, please contact our support team at (800) 801-3381 or support@onsip.com.
The Legacy PSTN Gateway Product will be turned down on 12/6/2022. If you have not already migrated to Hosted Trunking, please contact OnSIP Support at 1 (800) 801-3381 for assistance.
