We will be having a network maintenance window on Nov 7, 2026 from 10am to 1pm Pacific time to upgrade our switch infrastructure in our Los Angeles Datacente.
This will have minimal disruption and users will be moved to our NY datacenter.
Update 4:31 PM Eastern. Services are beginning to return to normal as we continue maintenance. Not all features may be immediately available as we continue to patch issues.
OnSIP will be shutting down some services while we apply a patch addressing a critical vulnerability.
Users may lose access to app.onsip.com, the mobile app and the bootserver. Users can continue to use desk phones as normal but will not be able to provision them.
We will will be turning these services down at 9:50 AM Eastern and will return to normal status as soon as possible.
Some customers are experiencing call quality and call delivery issues due to a network problem with ISPs outside of the OnSIP network. OnSIP engineers are attempting to route around the problem as best as possible.
We will be having a network maintenance window on August 8, 2026 from 12pm to 4pm Eastern time to upgrade our switch infrastructure in our New York Datacenter
This will have minimal disruption and users will be moved to our LA datacenter.
We will be having a network maintenance window on July 11, 2026 from 12pm to 4pm Eastern time to replace few of our switches in our New York data center.
This will have minimal disruption as users will be moved to our Los Angeles data center.
Clarification: During the Network Maintenance you may not be able to log into the OnSIP Web App but calls should be delivered as expected.
NOTICE: PLANNED MAINTENANCE WILL NOT BE TAKING PLACE 7/11 AND WILL BE RESCHEDULED.
We will be having a network maintenance window on April1 8, 2026 from 4pm to 8pm Eastern time to replace few of our switches due to faulty hardware in our Los Angeles data center.
This will have minimal disruption and users will be moved to our New York data center.
We will be having a network maintenance window on March 28, 2026 from 4pm to 8pm Eastern time to replace few of our switches due to faulty hardware in our New York data center.
This will have minimal disruption and users will be moved to our LA data center.
We are aware of a possible problem with the OnSIP service. We are investigating and will update with details as soon as they are available.
We have had to take down our Polycom and Poly provisioning due to emergency maintenance.
Polycom phones attempting to provision will fail.
All other supported phone manufacturers should work as expected.
Update 12/18/25 10:03 AM: We continue to work on the issue and expect to have the Polycom provisioning server back online within 24 hours.
We are currently experiencing an outage and customers may have difficulty making and receiving calls.
Customers will also experience difficulty logging into app.onsip.com and the mobile app.
Update: 2:12 PM Eastern. We are currently stable. We will be dispatching a team to do maintenance at 5pm Eastern and customers may experience instability while we do that work.
Update: 2:42 PM. We have experienced a regression. You may not be able to log into app.onsip.com nor the web app.
Update: 9:30 PM. We have corrected the issue which was causing the outage. We expect that everything should be resolved now. If you continue to experience issues, please contact our support team.
