Network Status

Network Status: All systems go

There are no network alerts at this time.

If you are experiencing any issues or have any questions, please create a support ticket or call our support team at 1-800-801-3381.

 

Network Status: All systems go

There are no network alerts at this time.

If you are experiencing any issues or have any questions, please create a support ticket or call our support team at 1-800-801-3381.

 

Network Outage

We are currently investigating a possible network outage.  If you are experiencing issues with the web app or desktop app, please close out and re-open.  If you are using a physical phone, rebooting may address the issue.

Update 4:54 PM EST We are continuing to work on the issue.  A router has caused instability in one of our data centers.  We have rerouted users to alternate data centers while we work to stabilize it.  If your phones are unable to make or receive calls please try to reboot them as we have made changes.  If your web app or desktop all are continuing to have issues, please refresh the app.

Update 6:45 PM EST We believe most issues should be resolved.  There may be delays in recording.  If you continue to have issues please reach out to our support team.

Network Outage

Junction Networks are currently experiencing a network issue. A subset of customers may currently be unable to access various OnSIP and Junction Networks Websites. Additionally some customers may be experiencing issues with SIP calling. There may also be delays in email being sent from Junction Networks systems.

Update: 3:19 PM EST Some systems are beginning to come back online.  There may be lingering issues as we continue to address root causes.

Update: 4:05 PM EST We believe the issue to be resolved at this time.  If you continue to experience issues, please contact our customer success team for support.

Network Outage

We are investigating a local calling issue in Central New Jersey where some mobile carriers are unable to connect to OnSIP numbers. We are working with our providers for and ETA on resolution.

Updated: 2:39 PM EST There appears to be an issue with one of our upstream carriers in Central New Jersey.  Inbound calls cannot be quickly routed to another customer without a 

full porting process which can take days.  The upstream carrier is working to resolve the issue, but no ETA at this time.

Updated: 3:16 PM EST We have confirmed with one of the affected mobile providers that there is a network issue on New Jersey that is causing some calls from wireless customers to fail and not reach the OnSIP network. We have been informed that this issue is being addressed at the highest levels by the mobile provider for resolution.

Updated: 4:39 PM EST Example: The earlier issue with inbound calling has been resolved.  If you are still experiencing service problems, please contact our support team at (800) 801-3381 or support@onsip.com.

 

T-mobile outage

T-mobile is having a voice and data issue that has been affecting customers around the country. This resulting to the inability to reach/call T-mobile network.

Datacenter Instability

We are aware of a possible problem with OnSIP service.  We are investigating and will update with details as soon as they can be confirmed.

12:07ET 
Service is improving. Our Engineers found the issue and continue working on the resolution.

12:45ET Service has been restored. Our LA data center is now stable. Users are able to register and make calls. If you are experiencing any issues, please reboot your phones or contact our Customer Success Team via email, ticket, or phone.

Logins to admin.onsip.com and app.onsip.com using Google OAuth

We're aware of an issue that some users are having when logging to admin.onsip.com and app.onsip.com using Google OAuth. Our engineers are working on a resolution.

October 23, 2019 at 4:00 PM ET
Issue is now resolved. If you are experiencing any issues, please contact our Customer Success Team via email, ticket, or phone.

Network Instability

7:31 p.m. We are working on a resolving a database problem that is currently impacting calls to applications such as voice mail, queues, auto-attendants and the OnSIP App for some customers.

9:35 p.m. The database is stabilizing and we are monitoring for customer impact.

4:54 a.m. The database has stayed stable all night with no further reported customer impact.

 

Problem with Delay on Inbound Calls

October 4th

2:45 p.m.: We are currently aware of a problem with inbound delay on some OnSIP phone numbers. The issue lies with an upstream provider and we are working with them to get it resolved as quickly as possible.

3:30 p.m.: We are continuing to work with our upstream provider and will provide an update as soon as we can.

7:00 p.m.:  We are still actively working with our upstream provider to get this problem resolved.

October 5th

5:30 a.m.: We continued working with our upstream provider overnight to isolate and resolve the cause of the delay.  We will provide an update as soon as we can.

10:30 a.m.: We are continuing to work with our upstream provider for a full resolution, however, our current test calls are indicating that the issue at root of the delay may be partially resolved.

2:45 p.m.: At this point, many of our customers that reported problems with delay are receiving calls as per normal.  We are continuing to work with our upstream provider for an explanation and to address remaining problems.

3:30 p.m.: Our upstream provider has confirmed that this problem was resolved as of ~9:00 a.m. this morning.

If you are still having trouble with inbound calling, please contact our support department at 1.800.801.3381.

Network Maintenance - Sunday, August 19th

We will be having a maintenance window on Sunday, August 19th at 10 p.m. EST to Sunday, August 20th at 12 a.m. EST to upgrade hardware for a significant database server. 

This maintenance will impact many aspects of the OnSIP service. Here are the services that will be unavailable during the maintenance window:

  • OnSIP Admin Portal (admin.onsip.com)
  • OnSIP App Clients
  • OnSIP Phone Boot Server (boot.onsip.com)
  • Call Parking
  • Listen/Whisper/Barge on Queues
  • Remote Login/Logout on Queues
  • Conference Bridges
  • Recording Manager
  • Legacy PSTN trunking (IAX and SIP)

Services delayed during the window:

  • Change made to the Admin Portal - Any changes made during the time the Admin portal is back available and the database is moved will be cached and updated as soon as the database is online again. This includes any updates made via the API as well.
  • Call Detail Records - No calls will be lost, but Call Detail reports will not be up-to-date until the database is back online.


We are excited about the new speed and capacity these changes will allow, but we apologize for this inconvenience.