There are no network alerts at this time.
If you are experiencing any issues or have any questions, please create a support ticket or call our support team at 1-800-801-3381.
There are no network alerts at this time.
If you are experiencing any issues or have any questions, please create a support ticket or call our support team at 1-800-801-3381.
There are no network alerts at this time.
If you are experiencing any issues or have any questions, please create a support ticket or call our support team at 1-800-801-3381.
We will be having a network maintenance window on July 11, 2026 from 12pm to 4pm Eastern time to replace few of our switches in our New York data center.
This will have minimal disruption as users will be moved to our Los Angeles data center.
Clarification: During the Network Maintenance you may not be able to log into the OnSIP Web App but calls should be delivered as expected.
NOTICE: PLANNED MAINTENANCE WILL NOT BE TAKING PLACE 7/11 AND WILL BE RESCHEDULED.
We will be having a network maintenance window on April1 8, 2026 from 4pm to 8pm Eastern time to replace few of our switches due to faulty hardware in our Los Angeles data center.
This will have minimal disruption and users will be moved to our New York data center.
We will be having a network maintenance window on March 28, 2026 from 4pm to 8pm Eastern time to replace few of our switches due to faulty hardware in our New York data center.
This will have minimal disruption and users will be moved to our LA data center.
We are aware of a possible problem with the OnSIP service. We are investigating and will update with details as soon as they are available.
We have had to take down our Polycom and Poly provisioning due to emergency maintenance.
Polycom phones attempting to provision will fail.
All other supported phone manufacturers should work as expected.
Update 12/18/25 10:03 AM: We continue to work on the issue and expect to have the Polycom provisioning server back online within 24 hours.
We are currently experiencing an outage and customers may have difficulty making and receiving calls.
Customers will also experience difficulty logging into app.onsip.com and the mobile app.
Update: 2:12 PM Eastern. We are currently stable. We will be dispatching a team to do maintenance at 5pm Eastern and customers may experience instability while we do that work.
Update: 2:42 PM. We have experienced a regression. You may not be able to log into app.onsip.com nor the web app.
Update: 9:30 PM. We have corrected the issue which was causing the outage. We expect that everything should be resolved now. If you continue to experience issues, please contact our support team.
June 19, 2024
We are aware of a possible problem with the OnSIP service. We are investigating and will update with details as soon as they are available.
Please reach out to our support team via email (support@onsip.com) or visit https://team.onsip.com/
Update 13:33 EST:
Some customers are experiencing sporadic problems with inbound calling involving queues.
Update 13:36 EST:
The earlier issue with inbound calling has been resolved. If you are still experiencing service problems, please contact our support team at (800) 801-3381 or support@onsip.com.
September 20,2024
Due to Maintenance and Upgrades, the OnSIP Web App will be unavailable Sunday, September 22nd from 9:00 - 9:30 Eastern.
EDIT: Maintenance will now happen Sunday, Sept 22 from 1:00PM - 3:00PM
Please reach out to our support team via email (support@onsip.com) or visit https://team.onsip.com/
We are currently experiencing an issue where users may not be able to dial out.
We have localized the issue and are working to bring services back online.
