There are no network alerts at this time.
If you are experiencing any issues or have any questions, please create a support ticket or call our support team at 1-800-801-3381.
There are no network alerts at this time.
If you are experiencing any issues or have any questions, please create a support ticket or call our support team at 1-800-801-3381.
There are no network alerts at this time.
If you are experiencing any issues or have any questions, please create a support ticket or call our support team at 1-800-801-3381.
June 19, 2024
We are aware of a possible problem with the OnSIP service. We are investigating and will update with details as soon as they are available.
Please reach out to our support team via email (support@onsip.com) or visit https://team.onsip.com/
Update 13:33 EST:
Some customers are experiencing sporadic problems with inbound calling involving queues.
Update 13:36 EST:
The earlier issue with inbound calling has been resolved. If you are still experiencing service problems, please contact our support team at (800) 801-3381 or support@onsip.com.
September 20,2024
Due to Maintenance and Upgrades, the OnSIP Web App will be unavailable Sunday, September 22nd from 9:00 - 9:30 Eastern.
EDIT: Maintenance will now happen Sunday, Sept 22 from 1:00PM - 3:00PM
Please reach out to our support team via email (support@onsip.com) or visit https://team.onsip.com/
We are currently experiencing an issue where users may not be able to dial out.
We have localized the issue and are working to bring services back online.
April 10, 2025
OnSIP has become aware of an issue with some e911 addresses no longer being assigned to users. We are implementing a solution on Monday that will resolve this issue.
As a precaution, your users will still be protected if they have not specified individual locations. In the event a user calls 911 and they do not have a location assigned, your user will be routed to the National Emergency Hotline.
In the meantime, we advise account administrators to look at their account at app.onsip.com and verify that users have the proper address assigned. You can find instructions on how to do this on our Knowledgebase. This e911 setting will guide authorities to the user’s current location.
Update:
April 14, 2025
This issue has been resolved.
We are currently tracking an issue where unprovisioned 911 calls are not routing to the national location. 911 calls made from accounts which have e911 set up are not affected. We are currently working to address this.
Update:
12/23/24 1:25PM Eastern
The earlier issue with 911 calling has been resolved. If you are still experiencing service problems, please contact our support team at (800) 801-3381 or support@onsip.com.
The Legacy PSTN Gateway Product will be turned down on 12/6/2022. If you have not already migrated to Hosted Trunking, please contact OnSIP Support at 1 (800) 801-3381 for assistance.
We are currently tracking an issue where a portion of customers are unable to receive inbound calls. The calls appear to connect but there is no audio. We will provide updates as we have them.
Update: 8/23/2022 7:28 PM EDT. Systems are beginning to come back online. If you continue to experience issues, please contact support.
Update Date: 8/24/2022 11:00 AM EDT: Systems back online
We are currently tracking an event where some customers are unable to receive inbound phone calls. We are currently working to address the issue.
Update, 8:20 PM EST: Tonight, August 18, 2022, at approximately 6:30 PM east, one of our upstream providers made an error with a set of just under 4000 phone numbers that caused those numbers to report to be disconnected or out of order. This was not ordered by OnSIP. We are working with the providers now to get the service restored.
We do not have an ETA yet, it will update as we receive more information.
An upstream carrier is currently experiencing an outage. You may experience inbound calls with no audio or inbound calls may fail. We are working with our carrier to get this resolved as quickly as possible
