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What Is Enhanced 911 (E911)?

 

If we had to explain enhanced 911 (E911) in five words or less, we’d tell you that it’s location services for 911 calls. Fortunately, we have an entire blog post to elaborate because E911 is an important concept to understand if you use VoIP. E911 stands for Enhanced 911, and it’s the part of the 911 system that automatically ties a location to the call—whether it’s a specific address or coordinates.

The history of the 911 system is many-layered and filled with acronyms. We’ll do our best to keep it simple and to the point for you in this post. We’ll explain how regular 911 emergency calls evolved with advances in calling technology (like mobile phones and VoIP), some common misconceptions about E911, and how to set up E911 with OnSIP.

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Topics: e911, VoIP Basics, VoIP Definitions

OnSIP's Team Pages Let Website Visitors Video Call Your Staff

If you and your staff are already using the OnSIP desktop app, you’re making your workdays run smoother with group video conferencing, real-time queue monitoring, one-click coworker calling, and much more.

You can now also take advantage of a new, free feature that we’re excited to introduce: OnSIP’s Team Pages! Team Pages give your customers and leads an effortless way to voice or video call your business’s staff members, and they won't even need a phone to do so. Discover how you can set up this new feature for your business in our blog post below.

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Topics: Business Technology, SMB Leadership, OnSIP app

What Is Call Parking?

Using a VoIP provider like OnSIP opens up a plethora of phone-related features that go far beyond your regular old phone system. If you’re new to VoIP, then you probably feel as though you’re up to your eyeballs in unfamiliar terminology. We bet “call parking” is one of them.

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Topics: call park, call parking, VoIP Basics, VoIP Definitions

5 Ways a Cloud Phone System Unifies Multi-Site Businesses

If you own a business that has offices or locations in different cities, you need technology that will unite your dispersed staff and foster team cohesion. The good news is that there are already many software apps that support multi-site businesses: consider Slack, Zendesk, and G Suite, just to name a few.

A cloud phone system is another excellent option that will help to unify your business and its employees in five key ways.

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Topics: Business Technology, Office Management

What Is PCI Compliance, and Why Is It Essential for Cloud Phone Systems?

When choosing a cloud phone system, it's crucial to consider many factors during your decision-making process. Evaluating questions like "Does the VoIP service integrate with other software that my business uses (like Salesforce or Zendesk)?" and "Can my staff members who frequently travel for business still utilize this VoIP platform?" will help you make the best decision—and find the best fit—for your business.

One important factor that you should add to your list is: "Is this VoIP service PCI compliant?" PCI compliance can tell you a lot about a service provider beyond just ensuring that your credit card information is secure. We'll explain more in this blog post.

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Topics: SMB Leadership, Business Technology

VoIP and the Agile Methodology: How Cloud Phone Systems Help Agile Development Teams

Let's play a quick game! What am I referring to when I say these words? Sprint...scrum...retrospective...user story...

For those of you who are part of a team that uses the Agile Methodology for software development, you no doubt figured out the answer already. The Agile Method has been around for decades and is used by many companies to create and update software.

If your company's engineering or software development team utilizes this strategy, give them business tools that can work hand-in-hand with agile communication methods. Learn how a cloud phone system can supplement their efforts in crucial ways.

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Topics: SMB Leadership, Office Management

5 Ways to Use the OnSIP Mobile App During Your Workday

We’re very excited that OnSIP’s mobile app is now available for all OnSIP customers!

The app brings your business phone right onto your iOS or Android device. No more having to forward calls to your personal cell phone number. No more having to pay monthly fees for third-party softphone apps. With our mobile app, you’ll stay connected to your colleagues and customers just by using your smartphone.

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Topics: Business Technology, Office Management, OnSIP app

Introducing the OnSIP Mobile App: An OnSIP Softphone for iOS and Android

OnSIP for iOS and OnSIP for Android are now available to all OnSIP users for free. Thanks to an outpouring of feedback from our early adopters, we're confident the OnSIP mobile app will be the most convenient mobile softphone option for your team.

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Topics: SMB Leadership, Business Technology, Office Management

What Is a Virtual Phone Number?

Many cloud phone system providers advertise virtual phone numbers as part of their feature platforms. While we’re all familiar with what phone numbers are and how they work, what exactly makes a phone number...virtual?

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Topics: Business Technology, Office Management, About VoIP

Disaster Recovery: Nonprofit Org Provides Vital Communications and IT Tech to Devastated Communities

The 2018 Atlantic hurricane season was, tragically, another destructive one for the United States. Hurricane Florence inundated North and South Carolina with record-setting flooding— approaching 3 feet in some locations there. And Hurricane Michael, the fourth-strongest hurricane to make landfall in the U.S., shattered communities in the Florida Panhandle and Southern Georgia with 155 mph winds.

Thankfully, there are many organizations that stand ready to provide immediate aid when disasters like hurricanes, tornadoes, floods, and wildfires strike. One of these organizations is the Information Technology Disaster Resource Center (ITDRC), and OnSIP is proud to contribute technical support and resources to this worthy company.

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Topics: SMB Leadership, Business Technology, About VoIP