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Auto Attendant: What It Is and Why You Use It Every Day

“Para español, oprima dos. For support, press 3. If you know your party’s extension, you may dial it at any time.”

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Topics: VoIP Fundamentals, VoIP Glossary, auto attendant

Introducing the Redesigned OnSIP App!

Notice something different about the OnSIP app? We’ve redesigned the app, improved its functionality, and included a brand refresh while we were at it! Who doesn’t love a new coat of paint?

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Topics: OnSIP app, OnSIP News, OnSIP Chatter

OnSIP Tip: Please Leave a Message! How to Play Different Unavailable Announcements Using BHRs

One of the major advantages of using OnSIP at your company is the flexibility that it gives you to meet your business’s needs. As we wrote about in a previous post, you can use its cloud phone system features in many unique ways. For instance, you can unite phones that are in different offices under one ring group, and you can add sayso on your website, enabling site visitors to call your business using only their web browser windows.

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Topics: VoIP Solutions, VoIP Phone System FAQs, announcements, business hour rules, voicemail box

5 Tips on How to Get the Most Out of the OnSIP App

One of the most important communication features offered by OnSIP is the OnSIP app, our business softphone and complete desk phone replacement. With this app, your business's staff members can keep in touch with customers and colleagues no matter where they are working on any given day. They'll also be able to make video calls and host video conferences without needing a costly videophone or an expensive video conferencing platform.

Watch our video below on how you and your staff can get the most out of the OnSIP app, or read on for more information.

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Topics: Business Technology, Office Management, integrations, slack, OnSIP app, OnSIP Features & Benefits, mobile app, desktop app, web app

What Is VoIP? A Comprehensive Guide to How Business VoIP Works

Voice over Internet Protocol (VoIP) is one of those technologies that you use more often than you realize, even though you may never have heard the term before. Skype, Xbox Live, Ventrilo, Discord, Apple FaceTime—if you’re familiar with any of these, then you’re already familiar with VoIP. So what is it?

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Topics: VoIP, VoIP Fundamentals, VoIP Glossary

What Is a Busy Lamp Field (BLF) and Why Do You Need It?

The term “busy lamp field” sounds a bit more involved than it really is. Put simply, it just means the ability to see who in your organization is available or not for a phone call at any given time.

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Topics: VoIP Fundamentals, VoIP Glossary, busy lamp field, blf, mentions onsip app

How to Block Calls in Your OnSIP Account

Do you want to cut out telemarketing calls, robocalls, and other annoying spam calls from you and your employees’ work days for good?

We’re happy to announce that OnSIP customers can use our free call blocking feature to do just that! Blocking numbers is a cinch in the admin portal, and once they’re set, you’ll never receive a call from those numbers again.

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Topics: VoIP Solutions, Business VoIP FAQs, call blocking

How to Secure a Website With HTTPS and SSL

SSL certificates are what make your browser session secure. We know that “privacy” and “security” are the hottest buzzwords around the IoT these days, but this is no mere trend—SSL is something you should absolutely have. In fact, Google has increasingly demanded SSL certificates since about 2016. And much like the gods of ancient civilizations, our modern Internet overlord unleashes punishment upon those who do not obey its demands. So unless Bing is planning a Game of Thrones-level search engine coup in the near future, we highly suggest you get on this SSL bandwagon if you haven’t already done so. Besides, not all bandwagons are bad, right?

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Topics: VoIP Solutions, VoIP Security, website security

The Step-by-Step Guide to Chairing a Business Conference Call

“Who just joined the call?”

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Topics: conference calls, video conference calls, conference call etiquette, SMB Tips, mentions onsip app

What Is a Softphone?: Softphone Basics and Top 10 Features

You know of desk phones, you know of cell phones—but what about softphones? Unlike desk phones, which require the actual hardware and the headache of wiring setup, a softphone is simply software (you see where the name comes from) that functions as a business desk phone but can be downloaded to any Internet-capable device. Besides the obvious bonus of bringing business telephony into the digital age, softphones present a banquet of benefits that desk phones cannot support.

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Topics: Softphone, OnSIP app, mobile app, desktop app, web app