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How to Secure a Website With HTTPS and SSL

SSL certificates are what make your browser session secure. We know that “privacy” and “security” are the hottest buzzwords around the IoT these days, but this is no mere trend—SSL is something you should absolutely have. In fact, Google has increasingly demanded SSL certificates since about 2016. And much like the gods of ancient civilizations, our modern Internet overlord unleashes punishment upon those who do not obey its demands. So unless Bing is planning a Game of Thrones-level search engine coup in the near future, we highly suggest you get on this SSL bandwagon if you haven’t already done so. Besides, not all bandwagons are bad, right?

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Topics: VoIP Solutions, VoIP Security, website security

The Step-by-Step Guide to Chairing a Business Conference Call

“Who just joined the call?”

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Topics: conference calls, video conference calls, conference call etiquette, SMB Tips

What Is a Softphone?: Softphone Basics and Top 10 Features

You know of desk phones, you know of cell phones—but what about softphones? Unlike desk phones, which require the actual hardware and the headache of wiring setup, a softphone is simply software (you see where the name comes from) that functions as a business desk phone but can be downloaded to any Internet-capable device. Besides the obvious bonus of bringing business telephony into the digital age, softphones present a banquet of benefits that desk phones cannot support.

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Topics: Softphone, OnSIP app, mobile app, desktop app, web app

How Secure Is My Password? 7 Password Security Tips

We hate to break it to you, but your password security habits have been weighed and found wanting. No, don’t give us that look—you know deep down in your vastly unsecured inner thoughts that it’s true. It seems that almost every day we’re hearing of another major security breach. If you haven’t been affected yet, you’re either very lucky or very lax about checking in on your security and just haven’t realized it yet. Password security becomes more important with each passing day, and we’re here to help. We’ve put together several tips and tricks to help you secure your accounts against a future hack.

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Topics: VoIP Solutions, VoIP Security, passwords, password security

Types of Call Transfers: Cold (Blind) and Warm (Attended) Transfers

Any profession that involves regular phone use is bound to require a call transfer at some point, if not regularly. So what are call transfers, why are there so many names for the different types, and which one should you employ? We’re going to break them down for you in this post in layman’s terms, so whether you’re new to VoIP or an old hat looking for a refresh, you can absorb what you need and get back to answering those calls!

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Topics: warm transfer, cold transfer, VoIP Fundamentals, call transfer, attended transfer, blind transfer, VoIP Glossary

ITDRC OPEX19: Disaster Tech Training

The Information Technology Disaster Resource Center (ITDRC) is a nonprofit organization that mobilizes in the wake of disasters to provide technical assistance and communications equipment to affected areas. Thanks to partner organizations like Amazon Web Services (AWS), Google, and Cisco, as well as volunteers with backgrounds in professional, medical, and technical spheres, the ITDRC is able to make a huge impact in any community—no matter how small or remote.

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Topics: OnSIP News, ITDRC, Events

The Complete Guide to the Best Hold Music for Your Business

Go on, get your elevator music jokes out. We’ll wait (and chuckle). We’ve all poked fun at Muzak, but the importance of hold music and its multifaceted nature may surprise you. Seventy percent of business calls go on hold. The main point behind hold music is to signal that the line is still open, but that’s not all it does. You can increase retention, reduce churn, and even influence your caller’s attitude with hold music.

 

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Topics: music on hold, hold music, VoIP Fundamentals, VoIP Glossary

What We've Been Working On: sayso

Progress has typically moved slower in the business telecom space. There have been constant quality-of-life improvements over the years, such as desktop & mobile applications untethering workers from their desks or real-time alerts for call center managers, but if someone woke from a 50-year coma, they’d probably recognize phone numbers and dialpads and figure out the core functionality.

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Topics: OnSIP Features & Benefits, sayso

Skip the Voicemail: Advanced Call Forwarding With OnSIP

Isn’t it frustrating when you come back to a mailbox full of voicemails that you need to review and respond to?

If you’re using an OnSIP cloud phone system, you can cut back on the number of missed calls and voicemails that you get each day by setting up a few advanced call forwarding options. You can then rely on these settings to send your work calls to you, no matter where you find yourself working.

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Topics: OnSIP Features & Benefits, Business Phone System Basics, advanced call forwarding, mobile app

What Is Enhanced 911 (E911)?

 

If we had to explain enhanced 911 (E911) in five words or less, we’d tell you that it’s location services for 911 calls. Fortunately, we have an entire blog post to elaborate because E911 is an important concept to understand if you use VoIP. E911 stands for Enhanced 911, and it’s the part of the 911 system that automatically ties a location to the call—whether it’s a specific address or coordinates.

The history of the 911 system is many-layered and filled with acronyms. We’ll do our best to keep it simple and to the point for you in this post. We’ll explain how regular 911 emergency calls evolved with advances in calling technology (like mobile phones and VoIP), some common misconceptions about E911, and how to set up E911 with OnSIP.

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Topics: VoIP Basics, VoIP Definitions, e911