Start Free

The Complete Guide to the Best Hold Music for Your Business

Go on, get your elevator music jokes out. We’ll wait (and chuckle). We’ve all poked fun at Muzak, but the importance of hold music and its multifaceted nature may surprise you. Seventy percent of business calls go on hold. The main point behind hold music is to signal that the line is still open, but that’s not all it does. You can increase retention, reduce churn, and even influence your caller’s attitude with hold music.

 

Read More

Topics: music on hold, hold music, VoIP Fundamentals, VoIP Glossary

What We've Been Working On: sayso

Progress has typically moved slower in the business telecom space. There have been constant quality-of-life improvements over the years, such as desktop & mobile applications untethering workers from their desks or real-time alerts for call center managers, but if someone woke from a 50-year coma, they’d probably recognize phone numbers and dialpads and figure out the core functionality.

Read More

Topics: OnSIP Features & Benefits, sayso

Skip the Voicemail: Advanced Call Forwarding With OnSIP

Isn’t it frustrating when you come back to a mailbox full of voicemails that you need to review and respond to?

If you’re using an OnSIP cloud phone system, you can cut back on the number of missed calls and voicemails that you get each day by setting up a few advanced call forwarding options. You can then rely on these settings to send your work calls to you, no matter where you find yourself working.

Read More

Topics: OnSIP Features & Benefits, Business Phone System Basics, advanced call forwarding, mobile app

What Is Enhanced 911 (E911)?

 

If we had to explain enhanced 911 (E911) in five words or less, we’d tell you that it’s location services for 911 calls. Fortunately, we have an entire blog post to elaborate because E911 is an important concept to understand if you use VoIP. E911 stands for Enhanced 911, and it’s the part of the 911 system that automatically ties a location to the call—whether it’s a specific address or coordinates.

The history of the 911 system is many-layered and filled with acronyms. We’ll do our best to keep it simple and to the point for you in this post. We’ll explain how regular 911 emergency calls evolved with advances in calling technology (like mobile phones and VoIP), some common misconceptions about E911, and how to set up E911 with OnSIP.

Read More

Topics: VoIP Basics, VoIP Definitions, e911

OnSIP's Team Pages Let Website Visitors Video Call Your Staff

If you and your staff are already using the OnSIP desktop app, you’re making your workdays run smoother with group video conferencing, real-time queue monitoring, one-click coworker calling, and much more.

You can now also take advantage of a new, free feature that we’re excited to introduce: OnSIP’s Team Pages! Team Pages give your customers and leads an effortless way to voice or video call your business’s staff members, and they won't even need a phone to do so. Discover how you can set up this new feature for your business in our blog post below.

Read More

Topics: SMB Leadership, Business Technology, OnSIP app

What Is Call Parking?

Using a VoIP provider like OnSIP opens up a plethora of phone-related features that go far beyond your regular old phone system. If you’re new to VoIP, then you probably feel as though you’re up to your eyeballs in unfamiliar terminology. We bet “call parking” is one of them.

Read More

Topics: call parking, call park, VoIP Basics, VoIP Definitions

5 Ways a Cloud Phone System Unifies Multi-Site Businesses

If you own a business that has offices or locations in different cities, you need technology that will unite your dispersed staff and foster team cohesion. The good news is that there are already many software apps that support multi-site businesses: consider Slack, Zendesk, and G Suite, just to name a few.

A cloud phone system is another excellent option that will help to unify your business and its employees in five key ways.

Read More

Topics: Business Technology, Office Management

What Is PCI Compliance, and Why Is It Essential for Cloud Phone Systems?

When choosing a cloud phone system, it's crucial to consider many factors during your decision-making process. Evaluating questions like "Does the VoIP service integrate with other software that my business uses (like Salesforce or Zendesk)?" and "Can my staff members who frequently travel for business still utilize this VoIP platform?" will help you make the best decision—and find the best fit—for your business.

One important factor that you should add to your list is: "Is this VoIP service PCI compliant?" PCI compliance can tell you a lot about a service provider beyond just ensuring that your credit card information is secure. We'll explain more in this blog post.

Read More

Topics: SMB Leadership, Business Technology

VoIP and the Agile Methodology: How Cloud Phone Systems Help Agile Development Teams

Let's play a quick game! What am I referring to when I say these words? Sprint...scrum...retrospective...user story...

For those of you who are part of a team that uses the Agile Methodology for software development, you no doubt figured out the answer already. The Agile Method has been around for decades and is used by many companies to create and update software.

If your company's engineering or software development team utilizes this strategy, give them business tools that can work hand-in-hand with agile communication methods. Learn how a cloud phone system can supplement their efforts in crucial ways.

Read More

Topics: SMB Leadership, Office Management

5 Ways to Use the OnSIP Mobile App During Your Workday

We’re very excited that OnSIP’s mobile app is now available for all OnSIP customers!

The app brings your business phone right onto your iOS or Android device. No more having to forward calls to your personal cell phone number. No more having to pay monthly fees for third-party softphone apps. With our mobile app, you’ll stay connected to your colleagues and customers just by using your smartphone.

Read More

Topics: Business Technology, Office Management, OnSIP app