“Then I share that OnSIP has U.S.-based L2 techs in Customer Service, who pick up on the second ring and own the problem, even if it isn’t an OnSIP problem…that closes them every time.”
All systems go, an MSP based outside Raleigh, NC, came to us like many MSPs over the years…kicking and screaming at the thought of selling voice.
As a solopreneur, his sole focus was managed services and phones were nary a thought. However, he too realized that by aligning with a VoIP provider, revenue from your core business could increase. In 2017, they climbed aboard the OnSIP train.
Today, their extensive lineup of customers includes pharma, legal, financial, construction, real estate, restaurants, oil & gas, healthcare, and the automotive space, including exotic car dealerships, trucking companies, and 17 locations (and growing) for a nationwide auto care center chain.
We sat down with Jason DiMambro to ask about his secret sauce for growth and a rapid-fire pace of nearly 30 new customers per year.
“That’s an easy question. I tell each of my customers that everything is free…free site surveys, free phones, free config fees, free installs, and free support. And the first question is, how do I get paid? I tell them OnSIP pays me. Some assume they’re paying more for the service as a result, so I direct them to www.onsip.com where they can see for themselves there’s no markup to the prices they will be paying.”
He continues, “Then I share that OnSIP has U.S.-based L2 techs in Customer Service, who pick up on the second ring and own the problem, even if it isn’t an OnSIP problem…that closes them every time.”
Jason went on, “Don’t misunderstand me. I’m not an OnSIP volunteer. Outside of your residuals and SPIFFs, which are quite handsome, my main bankroll comes from my core of managed services, and each new OnSIP customer is an opportunity for me to sell them.”
Admiring that strategy, we then asked how he was securing the quantity of opportunities as a one-person shop and so quickly, too?
He replied, “Another easy question. I have networked with ISPs in my area. We work in tandem, and we both win. They sell a circuit and I sell OnSIP. Over 30% of my customers today come from my local ISPs and half of those are out-of-state; but with OnSIP, I don’t need feet on the street to service them.”
In closing he said, “Chuck and Helene of OnSIP’s Channel Sales Team make everything so easy for me. I simply call or email them the lead details, number of users, phones, etc., and they turn around a proposal in minutes! Y’all make this so easy. It’s a beautiful thing.”