OnSIP Customer Testimonial: The Tax Authority

Written by OnSIP

After looking for a business VoIP provider that could scale with their growing business, The Tax Authority chose OnSIP.

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The Tax Authority specializes in preparing federal and state tax returns across the United States. Focusing on individuals and businesses within Sierra Vista, Arizona, The Tax Authority has more than 14 years of experience in achieving tax and investment goals.

Small Business Management and OnSIP

Since President and Owner Lyle Cantrell took over his family tax business in 2001, it has grown 400%, with seven employees serving more than 950 families and businesses. The Tax Authority’s goal is to help their clients realize their tax and investment goals through long-term planning and strategy. Lyle practices what he preaches: When his company outgrew its initial local phone system, he invested in its future growth and switched to VoIP.

"We reviewed many providers on the Internet and poured through customer reviews when our local provider could not deliver timely service at three times the cost of OnSIP. We were attracted to OnSIP’s fee structure, which allowed us to start with a system that provided everything we needed and still add capability as our needs grow."

The Tax Authority currently has eight hosted PBX users and remains an example of how small businesses can implement some of OnSIP’s latest features.

Why The Tax Authority Chose OnSIP

Lyle was looking for something that not only provided sufficient sound quality and features but also had the resources necessary to expand along with their staff. He personally chose OnSIP and his new phones after researching online and reading customer feedback.

"We needed a phone system that could grow with our rapidly changing business without adding costly equipment and the associated maintenance. OnSIP allowed us to reduce our per-phone cost dramatically while adding flexibility and unlimited growth potential."

Desk Phone Selection

As a small business, it was important for the Tax Authority that their phone system be easy and affordable to set up, maintain, and troubleshoot if necessary.

"Each of our offices will eventually have a phone, with two in our reception office. They are all Polycoms of varying styles to suit the individual needs of that employee. They were all extremely easy to set up and the customer support was unrivaled."

OnSIP VoIP Phone System Features

Cantrell and the team have taken advantage of OnSIP's available features, implementing an InstaCall button on their website in an effort to make their business more accessible to a diverse group locally, nationally, and globally as they continue to grow.