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The Death of Auto Attendant

"Please listen carefully to the following options, as our menu has recently changed."

Here's a phrase you've been hearing since soon after the auto attendant was invented, circa 1989. You certainly don't listen carefully, if at all, since the menu hasn't likely changed since the last office manager left. You just hope the phone navigation will be simple, the "next available" agent intelligible, and the hold time brief; less time than it takes you to turn on speakerphone, resume what you were doing previously, and hop on a train of thought going elsewhere.

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Topics: SMB Leadership, instaphone, webphone, instacall

Hosted PBX Setup: Key Considerations

Business VoIP providers love to use the word "seamless" when describing their services. They offer "no hardware" solutions and promise easy set up "in minutes".

But is that actually the case?

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Topics: hosted PBX, webphone, VoIP, slack, Softphone

Setup DIY Phone System for Small Business in Less Than 1 Hour

OnSIP was built for people who hate waiting. We offer a complete phone system that takes less than an hour to set up - and it's all DIY. There's no extra hardware required. Deskphones optional. All you need are your laptop and your vocal chords (not included).

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Topics: SMB Leadership, webphone, VoIP, onsip_app

4 Free Cloud Phone System Hacks

When your boss asks you to find a new phone system, you probably picture a giant, beeping mainframe with a mountain of wires, stored in a dark closet. Maybe an old bearded man sits in the closet, too, but nobody knows why. He was there before your company moved in.

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Topics: webphone, cloud phone system, techwiz, hack, Softphone

5 Ways to Use A Free SIP Account

A SIP account opens the door to free HD voice and video calling on platforms such as iOS, Android, Mac, and Windows.

Besides the free voice/video perks, a SIP account also allows you to customize the way you communicate with your family, friends, co-workers, and business contacts. Here are the top 5 ways to get the most out of a free SIP address.

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Topics: SMB Leadership, SIP, webphone

6 Free IP Phone System Perks for Internal Collaboration

A free IP phone system allows you to communicate with your team through voice calls, video calls, and IM at no cost. Many of these systems eventually require you to upgrade for full features and calling options, but some free offerings are robust enough to serve as complete solutions.

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Topics: SMB Leadership, webphone, VoIP, tips

Phone-A-Thons Made Easy: Mobile Nonprofit Calling Center

If it's about to be the busy season for your political campaign, religious institution, or nonprofit organization, your current phone system might need some tweaking. Thankfully, webphones and cloud communication services have made it easier than ever to solicit funds over the phone from your members, donors, and prospects, on as large a scale as you'd like.

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Topics: Govt & Nonprofit, SMB Leadership, webphone, nonprofit

Webphones 101: A Beginner's Guide

Webphones, as the name suggests, are phones powered by web-based applications. They're still an emerging technology; few fully functioning webphones exist today. But with the advent of new technologies such as WebRTC, webphones are beginning to supplant and even replace desk phones altogether.

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Topics: WebRTC, SMB Leadership, IP phone, webphone

Top 7 Reasons People Avoid Their Desk Phones

Desk phones are often seen as an essential part of modern work life. But webphones, softphones, and other cloud phone system features have all made traditional desktop phones less mandatory for day-to-day business.

Here are the top seven reasons people avoid their desk phones, and how you can replace them with a better option.

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Topics: Desk Phone, SMB Leadership, webphone, onsip_app, Softphone

7 Features That Turn Your Browser Into A Mobile Call Center

Webphones come in all forms nowadays, and companies are always stretching the boundaries of what these web-based softphones can do. Many webphones are versatile, but there are a few features that can actually turn your browser into a mobile call center.

Mobile call centers are ideal for remote workers or organizations looking to cut the cord. Here are seven features that can turn your Internet browser into a mobile call center.

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Topics: SMB Leadership, Business Technology, webphone