What is NAT Keepalive?

Sometimes your deskphone will seem to have inexplicable problems. Inbound calls won't come through, or maybe calls go straight to voicemail. These issues can all happen due to a timed out connection between your VoIP phone and your local network. One way to fix this problem is by enabling and configuring a phone feature called NAT keepalive.

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Topics: SMB Leadership, business voip, routers, NAT

Test a Business VoIP Service with Loaner Phones

One of the primary reasons for adopting VoIP is costs savings. Businesses that switch to VoIP see average savings of 50 to 75 percent per month. With no maintenance or hardware costs, hosted VoIP eliminates the overhead fees that come with other phone systems.

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Topics: SMB Leadership, IP phone, cloud phone system

What Internet Uptime Guarantee Do I Need For Business VoIP?

Service uptime is a key factor when considering an Internet Service Provider (ISP). From a hosted VoIP perspective, a reliable internet connection is crucial for your phone system. Lower uptime guarantees mean more potential outages and service disruptions, which can completely cripple your ability to make and receive business calls.

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Topics: SMB Leadership, voip test, ISP, uptime

3 Ways BroadSoft VoIP Service Leaves Customers Out

BroadSoft is a global communications software and service provider. The company licenses its platform, which includes voice, video, IM/chat, and business phone system features, to over 500 enterprise customers, many of which are business VoIP providers.

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Topics: SMB Leadership, business voip, cloud phone system, broadsoft

Host Large Conference Calls With An External SIP Address

Many business VoIP companies offer conference bridges as an enterprise calling feature. These bridges can handle basic group calling, but typically can't accommodate large conference calls with more than 10 or 15 parties.

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Topics: SMB Leadership, hosted PBX, conferencecall

6 Tests for a Business Phone System Free Trial

A business phone system free trial allows you to test out crucial features that can spell success for your business. Every organization will have different needs, but the following scenarios represent the most common phone system features that companies will use.

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Topics: SMB Leadership, hosted PBX, business voip, business phone system

New Phone Review: Yealink SIP-T19P E2

We're happy to announce our latest phone review. The Yealink SIP-T19P E2 is an entry-level SIP phone with surprisingly robust features, but average voice quality. Ultimately, you get what you pay for, and the phone is a low cost option that's perfect for bulk deployment and smaller operations. From the review:

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Topics: Yealink, SMB Leadership, IP phone, phone review

Buyer's Guide: Polycom VVX 300 vs 400 vs 500 vs 600 Phones

The Polycom VVX series business media phones are some of the most popular on the market. With reliable business phone features and Polycom's excellent HD voice quality, it's no surprise that VVX devices are at the top of every phone wish list.

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Topics: Polycom, SMB Leadership, IP phone, phone review

How Caller ID Works: Why It Might Take Months to Update

Caller ID is a widely used phone system feature that identifies an incoming caller by a name and phone number. The feature isn't perfect, and it can sometimes misrepresent a caller's identity. But for the most part, caller ID is a valuable piece of information. It's offered with just about every commercial phone provider, including landline, VoIP, and mobile phone services.

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Topics: SMB Leadership, hosted PBX, business voip, caller ID

Law Office Phone Systems: Options & Considerations

In 2013, Jonathan Conant was busy establishing his law practice, the Conant Mediation Center. With two locations in Arizona, he needed a phone system that offered flexible options for his on-the-go staff and scalability for his growing firm. He considered hosted phone systems and selected OnSIP for his new service.

With OnSIP, he now has a business phone system that grows with his firm while providing advanced call capabilities for his dispersed staff. He can rely on the service to support his future plans for a third and fourth office in the state.

Jonathan's story shows how business VoIP services can be a smart choice for law firms. These services offer many capabilities that will support a firm's operations and compliment the competence of the staff.

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Topics: SMB Leadership, Office Management