Top 10 OnSIP Hosted PBX Features

What’s so great about a hosted phone system? While telephones have been around for decades, VoIP technology is credited with bringing about many of the phone features that we now associate with modern calling.

Just think about the last time you called a business. Were you greeted by a recording with menu options? Were you given the opportunity to dial a direct extension? Did you listen to music while waiting on hold?

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Topics: Blog, SMB Leadership, Business Technology, onsip

5 Best Practices for Setting Business Caller ID

With all the scammers, spammers, and malicious callers out there, people are more hesitant than ever to pick up calls they don't recognize. Your business caller ID name may seem like a minor detail, but sometimes that tiny string of letters can determine whether or not a customer will answer your calls. That's why it's important to pick a caller ID display that will make you look presentable, professional, and legitimate.

Here are a few best practices for setting your business caller ID.

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Topics: SMB Leadership, cloud phone system, caller ID, best practices

OnSIP Recognized by The Silicon Review as One of 50 Fastest Growing Companies of 2017

Last week, OnSIP was named by The Silicon Review as one of the 50 Fastest Growing Companies of the Year 2017. We are honored to have been recognized for our innovations in web-based business communications.

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Topics: Blog, SMB Leadership, Business Technology, onsip

Business Phone Security: 5 Measures to Prevent VoIP Fraud and Hackers

VoIP phones, like other devices on the internet, can be targeted by hackers for the purposes of fraud, theft, and other crimes. Many of these hackers hail from sophisticated operations that intend to hijack business phones for illicit calls. In 2015, toll fraud and dial through fraud was estimated to cost consumers worldwide over $46 billion dollars.

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Topics: SMB Leadership, Business Technology, Office Management

3 Ways to Use Business Phone Line Keys on VoIP Phones

"You have a call on line one!" is a phrase we've all heard at some point. But what does that actually mean? Or if you've been shopping for VoIP phones, you may have noticed that they advertise a certain number of a 'lines'. Why do they matter, and what do you need them for?

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Topics: SMB Leadership, IP phone, landline, hosted VoIP

Business Telephone Service Provider Options by Company Size

If you've done any research into phone systems, you're well aware that there are a wide variety of business telephone service provider options on the market. But which one is right for you? With such a varied selection, you likely have some questions about how to narrow down these choices and find the right solution for your company.

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Topics: SMB Leadership, Business Technology, Office Management, hosted PBX, business voip, hosted VoIP

VoIP Troubleshooting: What is Traceroute and How Does it Work?

When your VoIP service deteriorates, you can perform a command known as "traceroute" on your computer to see if there are problems with your internet connection, your hosted VoIP provider, or some intermediate router along the way.

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Topics: About VoIP, SMB Leadership, business voip, routers

PBX Phone System Training Tips & Best Practices

Training your co-workers to use a new business phone system isn't exactly a fun task. At one extreme, there's the option of handing them an exhaustive manual and going through all the features one by one. At the other extreme, there's the prospect of simply cutting them loose without instructions.

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Topics: SMB Leadership, small business, hosted PBX, business voip, business phone system

Poor VoIP Call Quality? Try a Ping Test

VoIP call quality relies on a stable internet connection. Even the most advanced VoIP phone services can become unusable due to poor connectivity. However, just knowing that your network is experiencing issues is not enough information to fix the problem.

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Topics: SMB Leadership, voip test, call quality, ping test

What is NAT Keepalive?

Sometimes your deskphone will seem to have inexplicable problems. Inbound calls won't come through, or maybe calls go straight to voicemail. These issues can all happen due to a timed out connection between your VoIP phone and your local network. One way to fix this problem is by enabling and configuring a phone feature called NAT keepalive.

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Topics: SMB Leadership, business voip, routers, NAT