How a Cloud Phone System Can Help Your Business Compete with Larger Competitors

Deploying a cloud phone system is one of the best business decisions you can make. Why?

Cloud phone providers offer platforms that have ever-increasing lists of features, indicated by proud advertisements that state they offer "X number of features!" and "Y number of application integrations!" But what is perhaps more important is the quality of features that are included in their platforms.

By switching to a cloud phone system, your business will gain many abilities that will help you compete with larger competitors. Learn about some of the significant advantages below:

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Topics: SMB Leadership, Business Technology, cloud phone system

Gain Business Intelligence with OnSIP's Call Tracking Metrics

Data. You need it to make wise business decisions.

Actually, you need to understand it in order to make those prudent decisions. Reports that present your business's data in an organized fashion will help you uncover patterns and find actionable intelligence. As PwC put it:

Applying analytics technologies, tools, techniques and talent can transform dry facts and figures into strategic insights that deliver intelligence in the moment. You can now solve specific and complex business problems on reliable intel, not gut-instinct.

An OnSIP cloud phone system provides a variety of built-in reports and dashboards that are available for your use. These features present invaluable call tracking metrics that measure how your company is using the phone system.

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Topics: About VoIP, SMB Leadership, Business Technology

What's Killing Phone Calling? What Can Revive It? Voice Chat?

I was delighted to see this article by David Pierce from the Wall Street Journal of July 2018. He shares many of our thoughts on the purported death of phone calling.

Clearly, Pierce has it right when he points out that the Internet and smart phones brought us ways to communicate -- email, text, Facetime, Instagram, Snapchat, chat bots, etc. -- "that make phone calls seem wildly inefficient." He's also right when he says that these methods lack the "warmth and humanity that made the telephone work in the first place.”

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Topics: SMB Leadership, video call, voice chat, instacall

SIP Video Calling: Ten Years Later

Ten years ago today, our telegenic CEO & Co-Founder, Mike Oeth, blogged about OnSIP's support for video calling. Then as now, any OnSIP customer with a video-capable VoIP phone could make video calls as easily as voice-only ones. Since then, this has become more accessible through better bandwidth and codecs, but most importantly, the increase in video-capable endpoints.

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Topics: SMB Leadership, Business Technology, Office Management

Unique Ways to Use Cloud Phone System Features

If you're already using a cloud phone system, or are in the process of researching them, you certainly know about the long list of features, abilities, and integrations that they offer.

But besides utilizing auto attendants, conference bridges, and call queues, how else can you use a cloud phone system to meet your business needs?

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Topics: SMB Leadership, Business Technology

Are You Still Doing Work That a Cloud Phone System Can Do for You?

Today's cloud phone systems do much more than just direct calls and light up buttons on a desk phone. Addressing rapidly changing business needs, their service platforms offer: voice and video calling, mobile communications, IM/chat, video conferencing, integrations with CRM and help desk software, screensharing, SMS...the list goes on and on.

Considering the fact that cloud phone systems provide all of these productivity-boosting features, ask yourself an important question: Are you doing work that your phone system can handle?

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Topics: SMB Leadership, Business Technology, Office Management

6 Tests for a Business Phone System Free Trial

A business phone system free trial allows you to test out crucial features that can spell success for your business. Every organization will have different needs, but the following scenarios represent the most common phone system features that companies will use.

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Topics: SMB Leadership, The OnSIP Softphone App, VoIP Reviews, auto attendant, business hour rules, time-sensitive content, OnSIP-mobile app, onsip-desktop app, onsip-web app, Business VoIP Providers

6 Free IP Phone System Perks for Internal Collaboration

A free IP phone system allows you to communicate with your team through voice calls, video calls, and IM at no cost. Many of these systems eventually require you to upgrade for full features and calling options, but some free offerings are robust enough to serve as complete solutions.

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Topics: SMB Leadership, webphone, VoIP, tips

Customer Service IS the Product

When steam engines ruled factories, they were large and expensive. You would have a single engine in the factory, which would run a long series of belt drives throughout the factory to power the equipment. When electric motors started to replace steam engines in factories, initially they simply replaced the big steam engine with an equally big electric motor, but kept the elaborate pulley and belt system throughout the factory floor that directly powered the machines used in the manufacturing process.

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Topics: SMB Leadership

Social Selling and Social Media Strategies for SMBs [VIDEO]

Why did the marketing couple decide not to get married?

Because they weren't on the same landing page!

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Topics: SMB Leadership, SMBlab