SIP Video Calling: Ten Years Later

Ten years ago today, our telegenic CEO & Co-Founder, Mike Oeth, blogged about OnSIP's support for video calling. Then as now, any OnSIP customer with a video-capable VoIP phone could make video calls as easily as voice-only ones. Since then, this has become more accessible through better bandwidth and codecs, but most importantly, the increase in video-capable endpoints.

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Topics: SMB Leadership, Business Technology, Office Management

Odoo App Suite Integrates with OnSIP Business Phone Service

Question: What do you get when you cross an open-source, cloud-based suite of business applications with the open API of a cloud-based business phone service?

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Topics: SMB Leadership, Business Technology

Postgame Recap: Chorus Communications' Who's Who in Technology 2018

On May 2, a few members of the OnSIP team traveled to Philadelphia to attend Chorus Communications' 11th Annual Who’s Who In Technology! The event, held at Citizens Bank Park (the home of the Philadelphia Phillies), brought together many Chorus Partners and Suppliers for another memorable shindig of presentations, keynote speakers, networking, and other unique activities.

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Topics: VoIP Reseller, SMB Leadership, Reseller

Great Moments in Video Conferencing: Healthcare Visitation

Olivia De Santos, visiting nurse with South Atlantic Health System, now has seven stops to make on her route through Boca Raton's Century Village on Thursdays. She's got vitals to take from seven 80-and 90-something seniors in three buildings, as shown on the map of the health system's dispatch and data collection app, running on her Surface Pro tablet.

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Topics: SMB Leadership, Business Technology

Click-to-Call in All Its Forms

Click-to-call: it ain’t your grandmother’s technology anymore!

When it was first introduced, click-to-call turned phone numbers on web pages into clickable links. If a website visitor clicked on one of those links, a simple voice call was set up between the visitor and the business. Now, the feature enables users to initiate voice calls, video calls, and even group video conference calls. It also works on websites, in emails, and in chat clients (like Slack). And, click-to-call calls can be made on desk phones, smartphones, and even using only a web browser.

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Topics: About VoIP, SMB Leadership, Business Technology

Great Moments in Video Conferencing: Real Estate Meetings & Tours

Paula Ravin, real estate agent, starts her Tuesday workday by clicking on a link she's populated into every 8:30 am Tuesday slot on her Google calendar: it's the weekly update she attends virtually with four colleagues at Winston-Kemmerman Realty. She can see them all, with their company-logoed coffee mugs, reporting from the office on Broad Street or from their home offices.

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Topics: SMB Leadership, Business Technology, Office Management

Unique Ways to Use Cloud Phone System Features

If you're already using a cloud phone system, or are in the process of researching them, you certainly know about the long list of features, abilities, and integrations that they offer.

But besides utilizing auto attendants, conference bridges, and call queues, how else can you use a cloud phone system to meet your business needs?

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Topics: SMB Leadership, Business Technology

Offer Your Callers the Choice of Video... and Be Prepared to Answer Them

In the previous post, we outlined some of the best use cases for video-enabled customer service; applications that require a special level of trust and reassurance, like telehealth monitoring, financial services/tax prep, and tutoring.

We'd go a step further and note that even certain e-commerce scenarios -- those whose products or services are complex or costly -- are helped by look-me-in-the-eye customer service. This is something e-commerce merchants can test for themselves, using Google Analytics and correlating call-me or video-call-me button-click events with purchases and sales totals.

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Topics: SMB Leadership, Business Technology

Are You Still Doing Work That a Cloud Phone System Can Do for You?

Today's cloud phone systems do much more than just direct calls and light up buttons on a desk phone. Addressing rapidly changing business needs, their service platforms offer: voice and video calling, mobile communications, IM/chat, video conferencing, integrations with CRM and help desk software, screensharing, SMS...the list goes on and on.

Considering the fact that cloud phone systems provide all of these productivity-boosting features, ask yourself an important question: Are you doing work that your phone system can handle?

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Topics: SMB Leadership, Business Technology, Office Management

The Case for Video Customer Service: When Should Your Agents Show Their Faces?

In 2018 we will start to see more businesses adopt video calling as part of their omni-channel customer service. Should yours be one of them?

Given that a) most laptops are equipped with cameras nowadays, b) even desktop computers typically sport add-on webcams, and c) most callers have video-ready bandwidth, this is not a decision that calls for capital investment. At least not for OnSIP queued-calling customers, for whom inbound video call distribution is a mere drop-down choice, along with voice-only. The right question is, is yours a business that should encourage callers to communicate with video as well as voice?

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Topics: SMB Leadership, Business Technology