Disaster Recovery: Nonprofit Org Provides Vital Communications and IT Tech to Devastated Communities

The 2018 Atlantic hurricane season was, tragically, another destructive one for the United States. Hurricane Florence inundated North and South Carolina with record-setting flooding— approaching 3 feet in some locations there. And Hurricane Michael, the fourth-strongest hurricane to make landfall in the U.S., shattered communities in the Florida Panhandle and Southern Georgia with 155 mph winds.

Thankfully, there are many organizations that stand ready to provide immediate aid when disasters like hurricanes, tornadoes, floods, and wildfires strike. One of these organizations is the Information Technology Disaster Resource Center (ITDRC), and OnSIP is proud to contribute technical support and resources to this worthy company.

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Topics: SMB Leadership, Business Technology, About VoIP

How a Cloud Phone System Can Help Your Business Compete with Larger Competitors

Deploying a cloud phone system is one of the best business decisions you can make. Why?

Cloud phone providers offer platforms that have ever-increasing lists of features, indicated by proud advertisements that state they offer "X number of features!" and "Y number of application integrations!" But what is perhaps more important is the quality of features that are included in their platforms.

By switching to a cloud phone system, your business will gain many abilities that will help you compete with larger competitors. Learn about some of the significant advantages below:

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Topics: SMB Leadership, Business Technology, cloud phone system

OnSIP Previews Total Revamp of InstaCall at Channel Partners Evolution

The OnSIP Channel Team travelled to the great city of Philadelphia last week for a packed— and productive— week at Channel Partners Evolution. While spending the days showcasing an upcoming overhaul of the popular web calling solution, the team also attended the 2018 Chorus Carriers Ball, a yearly gala hosted by Chorus Communications, one of the nation's leading Master Agents. OnSIP was proud to be a returning Platinum Sponsor of The Carriers Ball.

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Topics: SMB Leadership, Business Technology, instacall

Gain Business Intelligence with OnSIP's Call Tracking Metrics

Data. You need it to make wise business decisions.

Actually, you need to understand it in order to make those prudent decisions. Reports that present your business's data in an organized fashion will help you uncover patterns and find actionable intelligence. As PwC put it:

Applying analytics technologies, tools, techniques and talent can transform dry facts and figures into strategic insights that deliver intelligence in the moment. You can now solve specific and complex business problems on reliable intel, not gut-instinct.

An OnSIP cloud phone system provides a variety of built-in reports and dashboards that are available for your use. These features present invaluable call tracking metrics that measure how your company is using the phone system.

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Topics: About VoIP, SMB Leadership, Business Technology

What's Killing Phone Calling? What Can Revive It? Voice Chat?

I was delighted to see this article by David Pierce from the Wall Street Journal of July 2018. He shares many of our thoughts on the purported death of phone calling.

Clearly, Pierce has it right when he points out that the Internet and smart phones brought us ways to communicate -- email, text, Facetime, Instagram, Snapchat, chat bots, etc. -- "that make phone calls seem wildly inefficient." He's also right when he says that these methods lack the "warmth and humanity that made the telephone work in the first place.”

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Topics: video call, voice chat, instacall, SMB Leadership

Turn Site Visits into Meaningful Conversations with OnSIP's InstaCall

Can your business's website and phone system work together harmoniously to enrich sales conversations and customer service interactions?

Yes, they can!

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Topics: Business Technology, instacall, voice chat, SMB Leadership

Can a Cloud Phone System Eliminate the Barriers Preventing Conversations?

With proliferating digital communication channels and ubiquitous mobile phones, you would think that we would be having more conversations than ever before, but in fact the opposite is true.

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Topics: voice chat, SMB Leadership, Business Technology

The Death of Auto Attendant

"Please listen carefully to the following options, as our menu has recently changed."

Here's a phrase you've been hearing since soon after the auto attendant was invented, circa 1989. You certainly don't listen carefully, if at all, since the menu hasn't likely changed since the last office manager left. You just hope the phone navigation will be simple, the "next available" agent intelligible, and the hold time brief; less time than it takes you to turn on speakerphone, resume what you were doing previously, and hop on a train of thought going elsewhere.

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Topics: webphone, instaphone, SMB Leadership, instacall

Business VoIP Providers Comparison: OnSIP Versus 8x8 - Pricing, Features, Phones, Support

Written by Joe De Bari, Lead of Marketing Communications at OnSIP. The following content was last updated on October 31, 2018. Any new information since that date may not be included in this article.

OnSIP and 8x8 each provide businesses with top class cloud phone system solutions. Both hosted VoIP platforms were built from the ground up by their respective companies. Although the two services share many of the same features, they ultimately offer different options and experiences depending on the customer's priorities.

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Topics: About VoIP, SMB Leadership, Business Technology, hosted PBX, voipcomparison

Business VoIP Providers Comparison: OnSIP Versus RingCentral - Pricing, Features, Phones, Support

Written by Joe De Bari, Lead of Marketing Communications at OnSIP. The following content was last updated on October 3, 2018. Any new information since that date may not be included in this article.

OnSIP and RingCentral are two heavy hitters in the hosted PBX market. Both companies overlap in the standard features they offer (auto attendants, dial by name directories, etc.) but there are finer distinctions between the two that could make either one of them the right fit for your business.

We embarked on a deep dive comparison between OnSIP and RingCentral - comparing the pricing, features, phones, and support capabilities of each company - so that you can make the most informed decision as you choose between the various hosted PBX options you're considering.

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Topics: About VoIP, SMB Leadership, Business Technology, hosted PBX, voipcomparison