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The VoIP Security Checklist: How to Protect Your VoIP Phone System

VoIP phones, like any device connected to the Internet, can be targeted by hackers involved in fraud, theft, and other crimes. Many of these hackers hail from sophisticated operations that intend to hijack business phones for illicit calls. In 2017, telecom fraud amounted to $29.2 billion in losses, with PBX and toll fraud at the top of the list. While it’s tempting to think this number, a 25% decrease from 2015, signals a decline in phone-centric fraud, it’s more indicative of consumers’ growing shrewdness around phone scams and cybersecurity.  

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Topics: SMB Leadership, Business Technology, Office Management, NAT, VoIP Solutions, passwords, VoIP Phone System FAQs, time-sensitive content, voip fraud

Small Business VoIP: How to Convince Your Team to Switch to Hosted VoIP

It’s time. You know that switching to VoIP is the best move: There’s no shortage of benefits, and it makes sense from a business standpoint. That said, how do you persuade your team to make the jump? Changing phone providers is no small feat and requires a bit of research. It often seems easiest to push that type of project to the bottom of office priorities. Fortunately, there are several pieces of advice that hold up across the board when it comes to convincing your team that it’s time to switch to hosted VoIP.

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Topics: SMB Leadership, Office Management, sayso

VoIP and the Agile Methodology: How Cloud Phone Systems Help Agile Development Teams

Let's play a quick game! What am I referring to when I say these words? Sprint...scrum...retrospective...user story...

For those of you who are part of a team that uses the Agile Methodology for software development, you no doubt figured out the answer already. The Agile Method has been around for decades and is used by many companies to create and update software.

If your company's engineering or software development team utilizes this strategy, give them business tools that can work hand-in-hand with agile communication methods. Learn how a cloud phone system can supplement their efforts in crucial ways.

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Topics: SMB Leadership, Office Management, mentions onsip app

Introducing the OnSIP Mobile App: An OnSIP Softphone for iOS and Android

OnSIP for iOS and OnSIP for Android are now available to all OnSIP users for free. Thanks to an outpouring of feedback from our early adopters, we're confident the OnSIP mobile app will be the most convenient mobile softphone option for your team.

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Topics: SMB Leadership, Business Technology, Office Management

Disaster Recovery: Nonprofit Org Provides Vital Communications and IT Tech to Devastated Communities

The 2018 Atlantic hurricane season was, tragically, another destructive one for the United States. Hurricane Florence inundated North and South Carolina with record-setting flooding— approaching 3 feet in some locations there. And Hurricane Michael, the fourth-strongest hurricane to make landfall in the U.S., shattered communities in the Florida Panhandle and Southern Georgia with 155 mph winds.

Thankfully, there are many organizations that stand ready to provide immediate aid when disasters like hurricanes, tornadoes, floods, and wildfires strike. One of these organizations is the Information Technology Disaster Resource Center (ITDRC), and OnSIP is proud to contribute technical support and resources to this worthy company.

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Topics: About VoIP, SMB Leadership, Business Technology

How a Cloud Phone System Can Help Your Business Compete with Larger Competitors

Deploying a cloud phone system is one of the best business decisions you can make. Why?

Cloud phone providers offer platforms that have ever-increasing lists of features, indicated by proud advertisements that state they offer "X number of features!" and "Y number of application integrations!" But what is perhaps more important is the quality of features that are included in their platforms.

By switching to a cloud phone system, your business will gain many abilities that will help you compete with larger competitors. Learn about some of the significant advantages below:

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Topics: SMB Leadership, Business Technology, cloud phone system

OnSIP Previews Total Revamp of InstaCall at Channel Partners Evolution

The OnSIP Channel Team travelled to the great city of Philadelphia last week for a packed— and productive— week at Channel Partners Evolution. While spending the days showcasing an upcoming overhaul of the popular web calling solution, the team also attended the 2018 Chorus Carriers Ball, a yearly gala hosted by Chorus Communications, one of the nation's leading Master Agents. OnSIP was proud to be a returning Platinum Sponsor of The Carriers Ball.

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Topics: SMB Leadership, Business Technology, instacall

Gain Business Intelligence with OnSIP's Call Tracking Metrics

Data. You need it to make wise business decisions.

Actually, you need to understand it in order to make those prudent decisions. Reports that present your business's data in an organized fashion will help you uncover patterns and find actionable intelligence. As PwC put it:

Applying analytics technologies, tools, techniques and talent can transform dry facts and figures into strategic insights that deliver intelligence in the moment. You can now solve specific and complex business problems on reliable intel, not gut-instinct.

An OnSIP cloud phone system provides a variety of built-in reports and dashboards that are available for your use. These features present invaluable call tracking metrics that measure how your company is using the phone system.

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Topics: About VoIP, SMB Leadership, Business Technology

What's Killing Phone Calling? What Can Revive It? Voice Chat?

I was delighted to see this article by David Pierce from the Wall Street Journal of July 2018. He shares many of our thoughts on the purported death of phone calling.

Clearly, Pierce has it right when he points out that the Internet and smart phones brought us ways to communicate -- email, text, Facetime, Instagram, Snapchat, chat bots, etc. -- "that make phone calls seem wildly inefficient." He's also right when he says that these methods lack the "warmth and humanity that made the telephone work in the first place.”

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Topics: SMB Leadership, video call, voice chat, instacall

Can a Cloud Phone System Eliminate the Barriers Preventing Conversations?

With proliferating digital communication channels and ubiquitous mobile phones, you would think that we would be having more conversations than ever before, but in fact the opposite is true.

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Topics: SMB Leadership, Business Technology, voice chat