What's Killing Phone Calling? What Can Revive It? Voice Chat?

I was delighted to see this article by David Pierce from the Wall Street Journal of July 2018. He shares many of our thoughts on the purported death of phone calling.

Clearly, Pierce has it right when he points out that the Internet and smart phones brought us ways to communicate -- email, text, Facetime, Instagram, Snapchat, chat bots, etc. -- "that make phone calls seem wildly inefficient." He's also right when he says that these methods lack the "warmth and humanity that made the telephone work in the first place.”

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Topics: SMB Leadership, video call, voice chat, instacall

Turn Site Visits into Meaningful Conversations with OnSIP's InstaCall

Can your business's website and phone system work together harmoniously to enrich sales conversations and customer service interactions?

Yes, they can!

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Topics: SMB Leadership, Business Technology, voice chat, instacall

Can a Cloud Phone System Eliminate the Barriers Preventing Conversations?

With proliferating digital communication channels and ubiquitous mobile phones, you would think that we would be having more conversations than ever before, but in fact the opposite is true.

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Topics: SMB Leadership, Business Technology, voice chat

The Death of Auto Attendant

"Please listen carefully to the following options, as our menu has recently changed."

Here's a phrase you've been hearing since soon after the auto attendant was invented, circa 1989. You certainly don't listen carefully, if at all, since the menu hasn't likely changed since the last office manager left. You just hope the phone navigation will be simple, the "next available" agent intelligible, and the hold time brief; less time than it takes you to turn on speakerphone, resume what you were doing previously, and hop on a train of thought going elsewhere.

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Topics: SMB Leadership, instaphone, webphone, instacall

Business VoIP Providers Comparison: OnSIP Versus Nextiva - Pricing, Features, Phones

Written by Joe De Bari, Lead of Marketing Communications at OnSIP. The following content was last updated on September 4th, 2018. Any new information since that date may not be included in this article.

OnSIP and Nextiva are two leading cloud-based phone system providers that cater to small and medium sized businesses. Each provider owns and operates its own platform. While both providers are recognized as leaders in the VoIP industry, with both companies offering quality service for over a decade, each platform ultimately offers distinct advantages depending on what you are looking for.

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Topics: About VoIP, SMB Leadership, Business Technology, hosted PBX, voipcomparison

SIP Video Calling: Ten Years Later

Ten years ago today, our telegenic CEO & Co-Founder, Mike Oeth, blogged about OnSIP's support for video calling. Then as now, any OnSIP customer with a video-capable VoIP phone could make video calls as easily as voice-only ones. Since then, this has become more accessible through better bandwidth and codecs, but most importantly, the increase in video-capable endpoints.

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Topics: SMB Leadership, Business Technology, Office Management

Odoo App Suite Integrates with OnSIP Business Phone Service

Question: What do you get when you cross an open-source, cloud-based suite of business applications with the open API of a cloud-based business phone service?

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Topics: SMB Leadership, Business Technology

Postgame Recap: Chorus Communications' Who's Who in Technology 2018

On May 2, a few members of the OnSIP team traveled to Philadelphia to attend Chorus Communications' 11th Annual Who’s Who In Technology! The event, held at Citizens Bank Park (the home of the Philadelphia Phillies), brought together many Chorus Partners and Suppliers for another memorable shindig of presentations, keynote speakers, networking, and other unique activities.

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Topics: VoIP Reseller, SMB Leadership, Reseller

Great Moments in Video Conferencing: Healthcare Visitation

Olivia De Santos, visiting nurse with South Atlantic Health System, now has seven stops to make on her route through Boca Raton's Century Village on Thursdays. She's got vitals to take from seven 80-and 90-something seniors in three buildings, as shown on the map of the health system's dispatch and data collection app, running on her Surface Pro tablet.

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Topics: SMB Leadership, Business Technology

Click-to-Call in All Its Forms

Click-to-call: it ain’t your grandmother’s technology anymore!

When it was first introduced, click-to-call turned phone numbers on web pages into clickable links. If a website visitor clicked on one of those links, a simple voice call was set up between the visitor and the business. Now, the feature enables users to initiate voice calls, video calls, and even group video conference calls. It also works on websites, in emails, and in chat clients (like Slack). And, click-to-call calls can be made on desk phones, smartphones, and even using only a web browser.

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Topics: About VoIP, SMB Leadership, Business Technology