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The VoIP Security Checklist: How to Protect Your VoIP Phone System

VoIP phones, like any device connected to the Internet, can be targeted by hackers involved in fraud, theft, and other crimes. Many of these hackers hail from sophisticated operations that intend to hijack business phones for illicit calls. In 2017, telecom fraud amounted to $29.2 billion in losses, with PBX and toll fraud at the top of the list. While it’s tempting to think this number, a 25% decrease from 2015, signals a decline in phone-centric fraud, it’s more indicative of consumers’ growing shrewdness around phone scams and cybersecurity.  

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Topics: SMB Leadership, Business Technology, Office Management, NAT, VoIP Solutions, passwords, VoIP Phone System FAQs, time-sensitive content, voip fraud

5 Ways a Cloud Phone System Unifies Multi-Site Businesses

If you own a business that has offices or locations in different cities, you need technology that will unite your dispersed staff and foster team cohesion. The good news is that there are already many software apps that support multi-site businesses: consider Slack, Zendesk, and G Suite, just to name a few.

A cloud phone system is another excellent option that will help to unify your business and its employees in five key ways.

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Topics: Business Technology, Office Management

Introducing the OnSIP Mobile App: An OnSIP Softphone for iOS and Android

OnSIP for iOS and OnSIP for Android are now available to all OnSIP users for free. Thanks to an outpouring of feedback from our early adopters, we're confident the OnSIP mobile app will be the most convenient mobile softphone option for your team.

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Topics: SMB Leadership, Business Technology, Office Management

Disaster Recovery: Nonprofit Org Provides Vital Communications and IT Tech to Devastated Communities

The 2018 Atlantic hurricane season was, tragically, another destructive one for the United States. Hurricane Florence inundated North and South Carolina with record-setting flooding— approaching 3 feet in some locations there. And Hurricane Michael, the fourth-strongest hurricane to make landfall in the U.S., shattered communities in the Florida Panhandle and Southern Georgia with 155 mph winds.

Thankfully, there are many organizations that stand ready to provide immediate aid when disasters like hurricanes, tornadoes, floods, and wildfires strike. One of these organizations is the Information Technology Disaster Resource Center (ITDRC), and OnSIP is proud to contribute technical support and resources to this worthy company.

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Topics: About VoIP, SMB Leadership, Business Technology

How a Cloud Phone System Can Help Your Business Compete with Larger Competitors

Deploying a cloud phone system is one of the best business decisions you can make. Why?

Cloud phone providers offer platforms that have ever-increasing lists of features, indicated by proud advertisements that state they offer "X number of features!" and "Y number of application integrations!" But what is perhaps more important is the quality of features that are included in their platforms.

By switching to a cloud phone system, your business will gain many abilities that will help you compete with larger competitors. Learn about some of the significant advantages below:

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Topics: SMB Leadership, Business Technology, cloud phone system

OnSIP Previews Total Revamp of InstaCall at Channel Partners Evolution

The OnSIP Channel Team travelled to the great city of Philadelphia last week for a packed— and productive— week at Channel Partners Evolution. While spending the days showcasing an upcoming overhaul of the popular web calling solution, the team also attended the 2018 Chorus Carriers Ball, a yearly gala hosted by Chorus Communications, one of the nation's leading Master Agents. OnSIP was proud to be a returning Platinum Sponsor of The Carriers Ball.

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Topics: SMB Leadership, Business Technology, instacall

Gain Business Intelligence with OnSIP's Call Tracking Metrics

Data. You need it to make wise business decisions.

Actually, you need to understand it in order to make those prudent decisions. Reports that present your business's data in an organized fashion will help you uncover patterns and find actionable intelligence. As PwC put it:

Applying analytics technologies, tools, techniques and talent can transform dry facts and figures into strategic insights that deliver intelligence in the moment. You can now solve specific and complex business problems on reliable intel, not gut-instinct.

An OnSIP cloud phone system provides a variety of built-in reports and dashboards that are available for your use. These features present invaluable call tracking metrics that measure how your company is using the phone system.

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Topics: About VoIP, SMB Leadership, Business Technology

Top 5 Modern Features of a Cloud Based Phone System

The phone is still one of the most valuable sales and service tools in the office today. Are you and your staff taking advantage of the best capabilities of a modern cloud-based phone system? Here are our top 5 must-have features that maximize productivity and efficiency in a modern workplace:

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Topics: Business Technology, voice chat

Can a Cloud Phone System Eliminate the Barriers Preventing Conversations?

With proliferating digital communication channels and ubiquitous mobile phones, you would think that we would be having more conversations than ever before, but in fact the opposite is true.

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Topics: SMB Leadership, Business Technology, voice chat

Best Business VoIP Routers: The Features and Prices You Need

A router is an essential part of your office's Local Area Network (LAN). It can prioritize different types of data, improve network security, provide additional storage, allow remote network access, and more.

It also offers settings that help to optimize business VoIP traffic. In this blog, we'll outline the features you should look for when you're purchasing a router for your business cloud phone system, as well as present a free guide that lists a few recommended devices.

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Topics: Business Technology, Office Management, routers