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The VoIP Security Checklist: How to Protect Your VoIP Phone System

VoIP phones, like any device connected to the Internet, can be targeted by hackers involved in fraud, theft, and other crimes. Many of these hackers hail from sophisticated operations that intend to hijack business phones for illicit calls. In 2017, telecom fraud amounted to $29.2 billion in losses, with PBX and toll fraud at the top of the list. While it’s tempting to think this number, a 25% decrease from 2015, signals a decline in phone-centric fraud, it’s more indicative of consumers’ growing shrewdness around phone scams and cybersecurity.  

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Topics: SMB Leadership, Business Technology, Office Management, NAT, VoIP Solutions, passwords, VoIP Phone System FAQs, time-sensitive content, voip fraud

Small Business VoIP: How to Convince Your Team to Switch to Hosted VoIP

It’s time. You know that switching to VoIP is the best move: There’s no shortage of benefits, and it makes sense from a business standpoint. That said, how do you persuade your team to make the jump? Changing phone providers is no small feat and requires a bit of research. It often seems easiest to push that type of project to the bottom of office priorities. Fortunately, there are several pieces of advice that hold up across the board when it comes to convincing your team that it’s time to switch to hosted VoIP.

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Topics: SMB Leadership, Office Management, sayso

5 Ways a Cloud Phone System Unifies Multi-Site Businesses

If you own a business that has offices or locations in different cities, you need technology that will unite your dispersed staff and foster team cohesion. The good news is that there are already many software apps that support multi-site businesses: consider Slack, Zendesk, and G Suite, just to name a few.

A cloud phone system is another excellent option that will help to unify your business and its employees in five key ways.

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Topics: Business Technology, Office Management

VoIP and the Agile Methodology: How Cloud Phone Systems Help Agile Development Teams

Let's play a quick game! What am I referring to when I say these words? Sprint...scrum...retrospective...user story...

For those of you who are part of a team that uses the Agile Methodology for software development, you no doubt figured out the answer already. The Agile Method has been around for decades and is used by many companies to create and update software.

If your company's engineering or software development team utilizes this strategy, give them business tools that can work hand-in-hand with agile communication methods. Learn how a cloud phone system can supplement their efforts in crucial ways.

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Topics: SMB Leadership, Office Management, mentions onsip app

Introducing the OnSIP Mobile App: An OnSIP Softphone for iOS and Android

OnSIP for iOS and OnSIP for Android are now available to all OnSIP users for free. Thanks to an outpouring of feedback from our early adopters, we're confident the OnSIP mobile app will be the most convenient mobile softphone option for your team.

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Topics: SMB Leadership, Business Technology, Office Management

Best Business VoIP Routers: The Features and Prices You Need

A router is an essential part of your office's Local Area Network (LAN). It can prioritize different types of data, improve network security, provide additional storage, allow remote network access, and more.

It also offers settings that help to optimize business VoIP traffic. In this blog, we'll outline the features you should look for when you're purchasing a router for your business cloud phone system, as well as present a free guide that lists a few recommended devices.

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Topics: Business Technology, Office Management, routers

OnSIP Tips & Tricks: Find Me, Follow Me Type Feature

Find Me, Follow Me allows you to answer incoming business calls whether you’re in the office or not. Perfect for mobile workers and business travelers, this customizable call forwarding option lets you increase your availability without having to be stuck at your desk. Rely on it to remain accessible to customers, clients, and colleagues when you’re away from your desk phone in the office.

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Topics: Business Technology, Office Management, The OnSIP Softphone App, VoIP Solutions, VoIP Phone System FAQs, OnSIP-admin portal, onsip-desktop app, onsip-web app, onsip-features-find me follow me

OnSIP Tip: Set Up an External Phone Number

Do you ever wish that your coworkers could reach you on your cell phone just by dialing a short extension? Or maybe you want calls that are made to your work extension failover to your cell phone if you aren’t able to answer them at your desk.

OnSIP enables you to add external phone numbers to your account and use them as call destinations and call failovers. Take advantage of this useful capability to extend your communication range and options!

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Topics: Business Technology, Office Management, VoIP Solutions, VoIP Phone Setup, OnSIP-admin portal, onsip-features-external phone numbers, onsip-features-find me follow me

OnSIP Tips: Checking Your Voicemail Remotely

Checking your voicemail messages can be a hassle. You have to dial into a voicemail manager, enter in your voice mailbox and PIN numbers, and navigate menu prompts. And if you need to listen to the message again in order to write down a name or phone number, make sure that you press the menu prompt that replays it, not the one that deletes it!

Thankfully, there are other effortless ways to review voicemail messages, especially when you’re away from the office. Try using one of these below methods: not only will they make listening to voicemails easier, but they'll also let you retrieve and respond to messages much faster than before.

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Topics: Business Technology, Office Management, The OnSIP Softphone App, VoIP Solutions, VoIP Phone System FAQs, OnSIP-admin portal, OnSIP-mobile app, onsip-desktop app, onsip-web app, OnSIP-features-auto attendant, OnSIP-features-voicemail to email, voicemail transcription, onsip-features-voicemail

5 Guidelines for SMB VoIP Implementation

Great, you’ve decided to set up a cloud VoIP system for your business! Soon, you and your employees will benefit from features such as: softphone apps on your smartphones, video calling/conferencing using only a browser window or computer desktop app, and click-to-call abilities so you can reach colleagues, customers, and sales prospects with just a click.

Preparing a research and deployment plan before you begin your cloud VoIP search will help to ease the process along and ensure that you make the best possible decision for your business. Here are a few guidelines to make your company’s VoIP deployment a success:

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Topics: Business Technology, Office Management