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What Is a Softphone?: Softphone Basics and Top 10 Features

You know of desk phones, you know of cell phones—but what about softphones? Unlike desk phones, which require the actual hardware and the headache of wiring setup, a softphone is simply software (you see where the name comes from) that functions as a business desk phone but can be downloaded to any Internet-capable device. Besides the obvious bonus of bringing business telephony into the digital age, softphones present a banquet of benefits that desk phones cannot support.

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Topics: Softphone, the onsip app, VoIP Fundamentals, VoIP Glossary, OnSIP-mobile app, onsip-desktop app, onsip-web app

Need a Multi-Line Softphone Recommendation? Try the OnSIP App

A multi-line business phone allows you to efficiently manage your work calls. This functionality lets you handle multiple calls at the same time and also enables you to receive calls from different phone numbers or destinations.

The OnSIP app, our business softphone available for free for all OnSIP customers, provides multi-line capability in both its web and desktop versions. This can be especially helpful for staff members who answer both sales and support calls at your company. Log into the app and see how you can use it to organize and manage different conversations with ease.

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Topics: Softphone, OnSIP Features & Benefits, onsip-desktop app, onsip-web app, The OnSIP App

Hosted PBX Setup: Key Considerations

Business VoIP providers love to use the word "seamless" when describing their services. They offer "no hardware" solutions and promise easy set up "in minutes".

But is that actually the case?

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Topics: hosted PBX, webphone, VoIP, slack, Softphone

4 Impressive Business VoIP Phones from 2016 [Free Guide]

Every year, business phone manufacturers release new models and firmware with the latest designs, features, and capabilities. In 2016, we saw several impressive IP phones enter the market. These phones featured shiny touchscreens, more customizable keys, HD voice and video codec support, and more.

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Topics: DECT Phone, Desk Phone, Business Technology, IP phone, IP phones,, phone review, Softphone

4 Free Cloud Phone System Hacks

When your boss asks you to find a new phone system, you probably picture a giant, beeping mainframe with a mountain of wires, stored in a dark closet. Maybe an old bearded man sits in the closet, too, but nobody knows why. He was there before your company moved in.

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Topics: webphone, cloud phone system, techwiz, hack, Softphone

Top 7 Reasons People Avoid Their Desk Phones

Desk phones are often seen as an essential part of modern work life. But webphones, softphones, and other cloud phone system features have all made traditional desktop phones less mandatory for day-to-day business.

Here are the top seven reasons people avoid their desk phones, and how you can replace them with a better option.

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Topics: Desk Phone, SMB Leadership, webphone, onsip_app, Softphone

Managing A Remote Support Team

The flexibility of hosted PBX platforms has enabled employees across the world to work on the go or from the privacy of their homes in unprecedented ways. According to Global Workplace Analytics, over 4 million people work away from the office on a daily basis. When the metric is changed to people who work from home in any capacity, the number balloons to 1/5 of the workforce (30 million people), a figure that has increased almost 80% since 2005.

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Topics: Business Technology, Office Management, Softphone

OnSIP App Adopts Strongest Possible Encryption With Perfect Forward Secrecy In Latest Browser Releases

Firefox 38 incorporates Perfect Forward Secrecy into WebRTC apps
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Topics: WebRTC, SMB Leadership, Softphone

OnSIP Enhanced Queue Brings Real-Time Dashboard Overview And New Reports To ACD Queue

We're happy to announce our latest hosted PBX feature - Enhanced Queues, or ACD Queues that allow our customers to gather pertinent insights into their sales and support operations with a real-time dashboard and queue reporting.

Starting today, we now offer two types of ACD Queues: Simple Queues and Enhanced Queues. Read below to learn more about these queue offerings and the latest improvements.

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Topics: VoIP Reseller, VoIP Reseller - Panasonic, SMB Leadership, Office Management, Softphone

OnSIP VP Nicole Hayward Discusses Softphone Integration In iPhone Life Magazine

Nicole Hayward, the VP of Marketing and Product Management at OnSIP, was recently featured in iPhone Life magazine for her iPhone app picks. iPhone Life is a print and digital publication distributed at major airports, Walmart, Barnes & Noble, and newsstands across the U.S, with an international print distribution in over 60 countries.

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Topics: iPhone, Softphone