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How to Block Calls in Your OnSIP Account

Do you want to cut out telemarketing calls, robocalls, and other annoying spam calls from you and your employees’ work days for good?

We’re happy to announce that OnSIP customers can use our free call blocking feature to do just that! Blocking numbers is a cinch in the admin portal, and once they’re set, you’ll never receive a call from those numbers again.

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Topics: The OnSIP Softphone App, VoIP Solutions, call blocking, VoIP Phone System FAQs, OnSIP-pricing, OnSIP-admin portal, OnSIP-mobile app, onsip-desktop app, onsip-web app, onsip-features-call blocking

What Is a Softphone?: Softphone Basics and Top 10 Features

You know of desk phones, you know of cell phones—but what about softphones? Unlike desk phones, which require the actual hardware and the headache of wiring setup, a softphone is simply software (you see where the name comes from) that functions as a business desk phone but can be downloaded to any Internet-capable device. Besides the obvious bonus of bringing business telephony into the digital age, softphones present a banquet of benefits that desk phones cannot support.

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Topics: Softphone, The OnSIP Softphone App, VoIP Fundamentals, VoIP Glossary, OnSIP-mobile app, onsip-desktop app, onsip-web app

Skip the Voicemail: Advanced Call Forwarding With OnSIP

Isn’t it frustrating when you come back to a mailbox full of voicemails that you need to review and respond to?

If you’re using an OnSIP cloud phone system, you can cut back on the number of missed calls and voicemails that you get each day by setting up a few advanced call forwarding options. You can then rely on these settings to send your work calls to you, no matter where you find yourself working.

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Topics: OnSIP Features & Benefits, Why Choose OnSIP for Your Business, time-sensitive content, OnSIP-mobile app, OnSIP-features-call forwarding

Business VoIP Providers Comparison: OnSIP Versus Vonage Business

Written by Joe De Bari, Lead of Marketing Communications at OnSIP. The following content was last updated on October 17, 2018. Any new information since that date may not be included in this article.

Vonage is a cloud phone system and unified communications provider for SMBs and Enterprises. Their cloud communications platform offers traditional phone features, a desktop and mobile app, a wide selection of integrations with other business apps, and developer APIs; they also offer residential VoIP service. OnSIP is a cloud and unified communications provider that serves the SMB market as well, with business phone features, browser-based and desktop applications, call center technology, developer APIs, and more.

In this blog, we provide an in-depth VoIP comparison between Vonage Business and OnSIP in the domains of pricing, features, phones, and support to understand what sets the two services apart.

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Topics: Business Technology, voipcomparison, The OnSIP Softphone App, VoIP Reviews, sayso, time-sensitive content, OnSIP-pricing, OnSIP-mobile app, onsip-desktop app, onsip-web app, OnSIP-integrations-Slack, onsip-integrations-Zendesk, onsip-integrations-Google, Business VoIP Providers, voip provider comparison, OnSIP-features, Vonage

Business VoIP Providers Comparison: OnSIP Versus RingCentral - Pricing, Features, Phones, Support

Written by Joe De Bari, Lead of Marketing Communications at OnSIP. The following content was last updated on October 3, 2018. Any new information since that date may not be included in this article.

OnSIP and RingCentral are two heavy hitters in the hosted PBX market. Both companies overlap in the standard features they offer (auto attendants, dial by name directories, etc.) but there are finer distinctions between the two that could make either one of them the right fit for your business.

We embarked on a deep dive comparison between OnSIP and RingCentral - comparing the pricing, features, phones, and support capabilities of each company - so that you can make the most informed decision as you choose between the various hosted PBX options you're considering.

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Topics: SMB Leadership, Business Technology, voipcomparison, The OnSIP Softphone App, VoIP Reviews, sayso, time-sensitive content, OnSIP-pricing, OnSIP-mobile app, onsip-desktop app, onsip-web app, onsip-integrations-Zendesk, Business VoIP Providers, voip provider comparison, OnSIP-features, RingCentral

Business VoIP Providers Comparison: OnSIP Versus Jive - Pricing, Features, Phones, Support

Written by Joe De Bari, Lead of Marketing Communications at OnSIP. The following content was last updated on September 21, 2018. Any new information since that date may not be included in this article.

OnSIP and Jive are hosted VoIP providers that offer businesses easy-to-use cloud phone systems. Both companies have built their platforms from the ground up. While there's plenty of overlap between the providers' feature sets, the companies ultimately offer distinct advantages.

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Topics: SMB Leadership, Business Technology, voipcomparison, Jive, The OnSIP Softphone App, VoIP Reviews, sayso, time-sensitive content, OnSIP-pricing, OnSIP-mobile app, onsip-desktop app, onsip-web app, Business VoIP Providers, voip provider comparison, OnSIP-features

OnSIP Tips: Checking Your Voicemail Remotely

Checking your voicemail messages can be a hassle. You have to dial into a voicemail manager, enter in your voice mailbox and PIN numbers, and navigate menu prompts. And if you need to listen to the message again in order to write down a name or phone number, make sure that you press the menu prompt that replays it, not the one that deletes it!

Thankfully, there are other effortless ways to review voicemail messages, especially when you’re away from the office. Try using one of these below methods: not only will they make listening to voicemails easier, but they'll also let you retrieve and respond to messages much faster than before.

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Topics: Business Technology, Office Management, The OnSIP Softphone App, VoIP Solutions, VoIP Phone System FAQs, OnSIP-admin portal, OnSIP-mobile app, onsip-desktop app, onsip-web app, OnSIP-features-auto attendant, OnSIP-features-voicemail to email, voicemail transcription, onsip-features-voicemail

Why You Should Be Using Softphones Instead of Desk Phones at Your Business

Remote working has been on the rise in recent years: a Gallup survey conducted in 2017 reported that "43 percent of employed Americans said they spent at least some time working remotely," a four percentage point increase since 2012.

What tools are available to support this new way of working? After all, a physical desk phone that sits in the office won't help an employee who is offsite for the day.

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Topics: SMB Leadership, Business Technology, Office Management, The OnSIP Softphone App, VoIP Fundamentals, time-sensitive content, OnSIP-pricing, OnSIP-mobile app, onsip-desktop app, onsip-features-video calling, Softphone & Desk Phone Basics

OnSIP Tip: Manage and Screen Calls with Multiple SIP Aliases

Screening calls for context allows agents and employees to answer callers with the proper greeting and response. Looking at the incoming caller ID and using CRM integrations can help with this, but there are other ways to further refine the calling experience. One option involves creating separate lines for employees on multiple teams, such as sales, support, or product, so that they can effectively screen calls before picking up the phone.

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Topics: The OnSIP Softphone App, VoIP Solutions, VoIP Phone System FAQs, OnSIP-admin portal, OnSIP-mobile app, onsip-desktop app, onsip-web app, onsip-features-ring groups, SIP aliases, onsip-features-automatic call distribution queues

6 Tests for a Business Phone System Free Trial

A business phone system free trial allows you to test out crucial features that can spell success for your business. Every organization will have different needs, but the following scenarios represent the most common phone system features that companies will use.

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Topics: SMB Leadership, The OnSIP Softphone App, VoIP Reviews, auto attendant, business hour rules, time-sensitive content, OnSIP-mobile app, onsip-desktop app, onsip-web app, Business VoIP Providers