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The Death of Auto Attendant

"Please listen carefully to the following options, as our menu has recently changed."

Here's a phrase you've been hearing since soon after the auto attendant was invented, circa 1989. You certainly don't listen carefully, if at all, since the menu hasn't likely changed since the last office manager left. You just hope the phone navigation will be simple, the "next available" agent intelligible, and the hold time brief; less time than it takes you to turn on speakerphone, resume what you were doing previously, and hop on a train of thought going elsewhere.

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Topics: SMB Leadership, instaphone, webphone, instacall

6 Webphone Options That Can Replace A Deskphone

Internet phones, webphones, browser-based phones. These phrases all reference the same phenomenon: phones that operate right within your internet browser.

By some measures, webphones are just as capable as their desk bound counterparts. Many webphones can call the Public Switched Telephone Network (PSTN) and offer basic phone features - such as call holding and call conferencing. A handful of webphones offer both voice and video calling, as well.

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Topics: SMB Leadership, Business Technology, instaphone, webphone