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How a Cloud Phone System Can Help Your Business Compete with Larger Competitors

Deploying a cloud phone system is one of the best business decisions you can make. Why?

Cloud phone providers offer platforms that have ever-increasing lists of features, indicated by proud advertisements that state they offer "X number of features!" and "Y number of application integrations!" But what is perhaps more important is the quality of features that are included in their platforms.

By switching to a cloud phone system, your business will gain many abilities that will help you compete with larger competitors. Learn about some of the significant advantages below:

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Topics: SMB Leadership, Business Technology, cloud phone system

Give Your Colleagues Control Over How They Communicate at Work

Cloud VoIP allows you to adapt your business communications to fit your unique needs. You can upload custom on hold recordings for callers who are waiting in call queues, integrate your phone system with leading CRM platforms and helpdesk software, and even send work calls directly to your smartphone, among many other options.

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Topics: SMB Leadership, Office Management, cloud phone system

6 Ways Your Phone System Can Fail Your Customers

A business can fail its customers in a number of ways. It can struggle to meet their needs, appear unprofessional, or communicate poorly. The list goes on. But there's something all the experts, and anybody with any business sense, agree upon.

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Topics: hosted PBX, cloud phone system

Professional Outbound Caller ID Tips for Sales & Service Teams

Poor caller ID displays can translate into lost contacts, deals, and revenue. For sales and support departments, caller ID best practices are more like occupational requirements than light suggestions. The caller ID information that sales or support professionals choose to use affect their credibility, trustworthiness, and helpfulness in the minds of the prospects and customers they're calling.

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Topics: cloud phone system, hosted VoIP, sales, support

5 Best Practices for Setting Business Caller ID

With all the scammers, spammers, and malicious callers out there, people are more hesitant than ever to pick up calls they don't recognize. Your business caller ID name may seem like a minor detail, but sometimes that tiny string of letters can determine whether or not a customer will answer your calls. That's why it's important to pick a caller ID display that will make you look presentable, professional, and legitimate.

Here are a few best practices for setting your business caller ID.

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Topics: SMB Leadership, cloud phone system, caller ID, best practices

3 Ways BroadSoft VoIP Service Leaves Customers Out

BroadSoft is a global communications software and service provider. The company licenses its platform, which includes voice, video, IM/chat, and business phone system features, to over 500 enterprise customers, many of which are business VoIP providers.

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Topics: SMB Leadership, business voip, cloud phone system, broadsoft

Access Cloud Phone System Features with a Twilio Phone Number

You may already be familiar with Twilio - the cloud service that allows app developers to make and receive phone calls and text messages through its web service APIs. Simple use cases include automated authentication requests and service alerts, though Twilio's flexibility enables far more complex applications.

What you may not be aware of, is that Twilio and OnSIP resources can work together to introduce well-polished cloud phone system features to a Twilio phone application with hardly programming at all. This is possible through our Inbound Bridge feature, which incorporates third party phone numbers (including international numbers) as if they were first party extensions.

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Topics: Business Technology, howto, cloud phone system, twilio

Phone Registration Not Working? Try These Tips.

If you're going through phone trouble, there's almost always a way to fix it. Business VoIP desk phones, unlike most things in life, come with a reset option. You can solve just most phone registration issues by resetting your phone and re-registering it with your cloud phone system.

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Topics: SMB Leadership, Business Technology, IP phone, cloud phone system

4 Free Cloud Phone System Hacks

When your boss asks you to find a new phone system, you probably picture a giant, beeping mainframe with a mountain of wires, stored in a dark closet. Maybe an old bearded man sits in the closet, too, but nobody knows why. He was there before your company moved in.

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Topics: webphone, cloud phone system, techwiz, hack, Softphone

6 Reasons to Stop Reimbursing Employee Cell Phone Bills

Reimbursing employee cell phone bills for work expenses is a popular business practice. It makes sense, on paper, for both the employer and the employee. The employer thinks he'll save money by outsourcing hardware costs to the employees. The employees think they'll save money on their phone bills.

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Topics: SMB Leadership, cloud phone system, cellphone, 18.95