Give Your Colleagues Control Over How They Communicate at Work

Cloud VoIP allows you to adapt your business communications to fit your unique needs. You can upload custom on hold recordings for callers who are waiting in call queues, integrate your phone system with leading CRM platforms and helpdesk software, and even send work calls directly to your smartphone, among many other options.

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Topics: SMB Leadership, Office Management, cloud phone system

How to Use the Data in Your Cloud Phone System to Improve Business Operations

One of the big advantages of cloud phone systems is the wide variety of real-time call data they provide. Available in easy-to-use web portals, dashboards, and downloadable files, you'll find everything from individual user call detail records to call queue stats and historical reports.

But with all of this information available at your fingertips, how can you use it to improve your business operations?

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Topics: SMB Leadership, Business Technology, cloud phone system

6 Ways Your Phone System Can Fail Your Customers

A business can fail its customers in a number of ways. It can struggle to meet their needs, appear unprofessional, or communicate poorly. The list goes on. But there's something all the experts, and anybody with any business sense, agree upon.

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Topics: hosted PBX, cloud phone system

OnSIP Tip: Manage and Screen Calls with Multiple SIP Aliases

Screening calls for context allows agents and employees to answer callers with the proper greeting and response. Looking at the incoming caller ID and using CRM integrations can help with this, but there are other ways to further refine the calling experience. One option involves creating separate lines for employees on multiple teams, such as sales, support, or product, so that they can effectively screen calls before picking up the phone.

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Topics: cloud phone system, business phone system, hosted VoIP, onsip tip

Professional Outbound Caller ID Tips for Sales & Service Teams

Poor caller ID displays can translate into lost contacts, deals, and revenue. For sales and support departments, caller ID best practices are more like occupational requirements than light suggestions. The caller ID information that sales or support professionals choose to use affect their credibility, trustworthiness, and helpfulness in the minds of the prospects and customers they're calling.

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Topics: cloud phone system, hosted VoIP, sales, support

Buying vs Porting Business Phone Numbers: Pros and Cons

When you setup a new business phone system, you have a choice between porting your existing inbound phone number, or purchasing a new line. Both options have distinct advantages and disadvantages. We examined some pros and cons of each decision, so you can make the choice that's right for your business.

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Topics: cloud phone system, phone number, hosted VoIP

4 Benefits of Voicemail to Email

Voicemail to email is a business phone system feature that delivers your voicemail recordings to your email inbox. The feature is a popular offering among hosted VoIP and cloud phone system providers. But what value does the feature actually offer you? Here are four notable benefits of voicemail to email that improve efficiency and productivity.

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Topics: voicemail, cloud phone system, hosted VoIP, email

5 Best Practices for Setting Business Caller ID

With all the scammers, spammers, and malicious callers out there, people are more hesitant than ever to pick up calls they don't recognize. Your business caller ID name may seem like a minor detail, but sometimes that tiny string of letters can determine whether or not a customer will answer your calls. That's why it's important to pick a caller ID display that will make you look presentable, professional, and legitimate.

Here are a few best practices for setting your business caller ID.

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Topics: SMB Leadership, cloud phone system, caller ID, best practices

Test a Business VoIP Service with Loaner Phones

One of the primary reasons for adopting VoIP is costs savings. Businesses that switch to VoIP see average savings of 50 to 75 percent per month. With no maintenance or hardware costs, hosted VoIP eliminates the overhead fees that come with other phone systems.

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Topics: SMB Leadership, IP phone, cloud phone system

3 Ways BroadSoft VoIP Service Leaves Customers Out

BroadSoft is a global communications software and service provider. The company licenses its platform, which includes voice, video, IM/chat, and business phone system features, to over 500 enterprise customers, many of which are business VoIP providers.

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Topics: SMB Leadership, business voip, cloud phone system, broadsoft