3 Ways BroadSoft VoIP Service Leaves Customers Out

BroadSoft is a global communications software and service provider. The company licenses its platform, which includes voice, video, IM/chat, and business phone system features, to over 500 enterprise customers, many of which are business VoIP providers.

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Topics: SMB Leadership, business voip, cloud phone system, broadsoft

6 Tests for a Business Phone System Free Trial

A business phone system free trial allows you to test out crucial features that can spell success for your business. Every organization will have different needs, but the following scenarios represent the most common phone system features that companies will use.

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Topics: SMB Leadership, hosted PBX, business voip, business phone system

How Caller ID Works: Why It Might Take Months to Update

Caller ID is a widely used phone system feature that identifies an incoming caller by a name and phone number. The feature isn't perfect, and it can sometimes misrepresent a caller's identity. But for the most part, caller ID is a valuable piece of information. It's offered with just about every commercial phone provider, including landline, VoIP, and mobile phone services.

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Topics: SMB Leadership, hosted PBX, business voip, caller ID

Hosted PBX Setup: Design a Phone Tree [Template]

A phone tree maps out how incoming calls are handled by your phone system. It's a key component of your hosted PBX setup, and involves more than just deciding where dialing the number 3 will route callers. Designing an effective phone tree can tie up loose ends, eliminate inefficient call routing, and simply improve the calling experience.

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Topics: SMB Leadership, hosted PBX, business voip, phone number, phone tree

What Are Call Detail Records (CDRs)?

A call detail record (CDR) provides information about calls made over a phone service. A CDR report can offer businesses exact answers about where, when, and how calls are made for reporting and billing purposes.

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Topics: SMB Leadership, hosted PBX, business voip

Voice and Video Calling: Consumer vs Business VoIP

Nowadays, people have so many options for real-time communications over the Internet. Voice and video calling are offered in a variety of forms, including in standalone apps, embedded media, and IP-based communication services.

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Topics: SMB Leadership, business voip, skype, google, consumer voip

Best Business VoIP Routers: The Features and Prices You Need

Most consumer routers aren't built to accommodate business VoIP traffic right out of the box. These routers lack the proper features, or are inadequately configured, to prioritize and protect VoIP traffic.

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Topics: SMB Leadership, business voip, routers

Beware of VoIP Reviews: Introductory Pricing

The sheer number of VoIP review sites online today is astounding. But make no mistake: these VoIP review sites are not always objective sources of information. The reviews are helpful, but the information offered about the services can sometimes be inaccurate. 

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Topics: SMB Leadership, business voip, pricing

Are Business VoIP and Cloud Phone Systems the Same?

The buzzwords of the Internet telephony world are getting increasingly hard to distinguish from each other. Terms such as 'business VoIP' and 'cloud phone system' are used without definition, often multiple times per page, and sometimes interchangeably.    

Despite the divergent language, there's actually very little that separates these two terms from each other. Cloud phone systems and business VoIP essentially offer the same phone system functionality.   

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Topics: SMB Leadership, cloudphonesystem, business voip