What Are Call Detail Records (CDRs)?

A call detail record (CDR) provides information about calls made over a phone service. A CDR report can offer businesses exact answers about where, when, and how calls are made for reporting and billing purposes.

Read More

Topics: SMB Leadership, hosted PBX, business voip

Voice and Video Calling: Consumer vs Business VoIP

Nowadays, people have so many options for real-time communications over the Internet. Voice and video calling are offered in a variety of forms, including in standalone apps, embedded media, and IP-based communication services.

Read More

Topics: SMB Leadership, business voip, skype, google, consumer voip

Best Business VoIP Routers: The Features and Prices You Need

Most consumer routers aren't built to accommodate business VoIP traffic right out of the box. These routers lack the proper features, or are inadequately configured, to prioritize and protect VoIP traffic.

Read More

Topics: SMB Leadership, business voip, routers

Beware of VoIP Reviews: Introductory Pricing

The sheer number of VoIP review sites online today is astounding. But make no mistake: these VoIP review sites are not always objective sources of information. The reviews are helpful, but the information offered about the services can sometimes be inaccurate. 

Read More

Topics: SMB Leadership, business voip, pricing

Are Business VoIP and Cloud Phone Systems the Same?

The buzzwords of the Internet telephony world are getting increasingly hard to distinguish from each other. Terms such as 'business VoIP' and 'cloud phone system' are used without definition, often multiple times per page, and sometimes interchangeably.    

Despite the divergent language, there's actually very little that separates these two terms from each other. Cloud phone systems and business VoIP essentially offer the same phone system functionality.   

Read More

Topics: SMB Leadership, cloudphonesystem, business voip