Click-to-Call in All Its Forms

Click-to-call: it ain’t your grandmother’s technology anymore!

When it was first introduced, click-to-call turned phone numbers on web pages into clickable links. If a website visitor clicked on one of those links, a simple voice call was set up between the visitor and the business. Now, the feature enables users to initiate voice calls, video calls, and even group video conference calls. It also works on websites, in emails, and in chat clients (like Slack). And, click-to-call calls can be made on desk phones, smartphones, and even using only a web browser.

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Topics: About VoIP, SMB Leadership, Business Technology

VoIP Troubleshooting: What is Traceroute and How Does it Work?

When your VoIP service deteriorates, you can perform a command known as "traceroute" on your computer to see if there are problems with your internet connection, your hosted VoIP provider, or some intermediate router along the way.

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Topics: About VoIP, SMB Leadership, business voip, routers

Business VoIP Providers Comparison: OnSIP Versus Nextiva - Pricing, Features, Phones

Written by Kevin Bartley, Content Marketing Coordinator at OnSIP. The following content was published on May 20th, 2016. Any new information since that date may not be included in this article.

OnSIP and Nextiva are two leading hosted PBX providers that cater to small and medium sized businesses. Each provider owns and operates its own platform. While both providers are recognized as leaders in the VoIP industry, with both companies offering quality service for over a decade, each platform ultimately offers distinct advantages depending on what you are looking for.

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Topics: About VoIP, SMB Leadership, Business Technology, hosted PBX, voipcomparison

Business VoIP Providers Comparison: OnSIP Versus Vonage Business

The following content was published on January 22nd, 2016. Any new information since that date may not be included in this article.

Vonage is a hosted PBX company offering packages for Personal, Small Business, and Mid-Market & Enterprise deployments. For over 14 years, Vonage has operated in the field of real-time communications with business grade solutions.OnSIP is a hosted PBX company that serves mostly small to medium sized businesses. With over 30,000 customers, it remains one of the most popular SIP-based VoIP companies on the market.

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Topics: About VoIP, SMB Leadership, hostedPBX, voipcomparison

Business VoIP Providers Comparison: OnSIP Versus Ooma For Business

The following content was published on January 11th, 2016. Any new information since that date may not be included in this article.

As the saying goes: you get what you pay for. And so it is with Hosted VoIP. Ooma For Business offers some of the lowest prices on the market - but it lacks certain popular and powerful features, including video conferencing, CRM integration, and scalability.

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Topics: About VoIP, SMB Leadership, hostedPBX, voipcomparison

Business VoIP Providers Comparison: OnSIP Versus RingCentral - Pricing, Features, Phones, Support

The following content was published on December 16th, 2015. Any new information since that date may not be included in this article.

OnSIP and RingCentral are two heavy hitters in the hosted PBX market. Both companies overlap in the standard features they offer (auto attendants, dial-by-name directories, etc.) but there are finer distinctions between the two that could make either one of them the right fit for your business.

We embarked on a deep dive comparison between OnSIP and RingCentral - comparing the pricing, features, phones, and support capabilities of each company - so that you can make the most informed decision as you choose between the various hosted PBX options you're considering.

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Topics: About VoIP, SMB Leadership, Business Technology, hosted PBX, voipcomparison

Gain Business Intelligence with OnSIP's Call Tracking Metrics

Data. You need it to make wise business decisions.

Actually, you need to understand it in order to make those sound decisions. Reports that present your data in an organized fashion will help you uncover patterns and find actionable intelligence. As PwC put it:

Applying analytics technologies, tools, techniques and talent can transform dry facts and figures into strategic insights that deliver intelligence in the moment. You can now solve specific and complex business problems on reliable intel, not gut-instinct.

An OnSIP Hosted VoIP account provides a variety of built-in reports and dashboards that are available for your use. These features present invaluable call tracking metrics that measure how your company is using the phone system.

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Topics: About VoIP, SMB Leadership, Business Technology

Business VoIP Providers Comparison: OnSIP Versus ShoreTel Sky - Pricing, Features, Phones, Support

The following content was published on December 9th, 2015. Any new information since that date may not be included in this article.

If you're shopping around for hosted PBX providers, you've probably come across ShoreTel Sky and OnSIP. What are the differences between the two companies? We put them side by side and did a VoIP comparison to find out.

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Topics: About VoIP, SMB Leadership, Business Technology, hosted PBX, voipcomparison

Business VoIP Providers Comparison: OnSIP Versus 8x8 - Pricing, Features, Phones, Support

The following content was published on December 8th, 2015. Any new information since that date may not be included in this article.

Most of our customers complete a business VoIP providers comparison before deciding OnSIP is right for their organization. One comparison that comes up quite a bit in discussion is OnSIP vs. 8x8.

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Topics: About VoIP, SMB Leadership, Business Technology, hosted PBX, voipcomparison

New York Business VoIP Resellers

In an earlier blog post, we discussed how New York business VoIP providers can offer NYC-based companies the flexibility needed to keep up with the fast paced workstyle. VoIP services allow employees to work remotely and still be as productive as if they were at their desks (they will be able to extension dial their colleagues from their home office phones, for instance). Hosted VoIP also enables you to make moves, adds, and changes in real-time by use of an online admin portal.

But ensuring that your network infrastructure can handle a new VoIP service can be a time-consuming task. Where can you turn to for assistance, if you need it?

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Topics: About VoIP, SMB Leadership, Office Management