For car dealerships, a missed call is a missed appointment, and a missed appointment is a missed sale.
Enter TXC Auto, an auto dealership growth partner headquartered in New Jersey. They built their business to fix that reality by helping dealers boost appointments, close more deals, and lower costs.
We spoke with Nick Cardillo, Chief Operating Officer at TXC Auto, about how his company helps dealerships turn every lead into an opportunity, and how they use OnSIP's hosted VoIP service to support that mission.
New Jersey Based, Supporting Car Dealerships Nationwide
Founded in 2024 by Tiffany Castro, TXC Auto provides fully trained and managed outsourced BDC (Business Development Center) agents. These agents are placed at dealerships to help them stay on top of lead volume, increase appointment bookings, and get more customers into their showrooms. The company has quickly grown from working with a single client to supporting a multi-store portfolio. From independent lots to new-car franchises, they work with dealerships across the United States, aiding them in running tighter, more efficient operations.
“Dealerships choose TXC Auto because we're an affordable and trustworthy alternative for getting supplemental or full-time coverage of their leads,” Nick explains. “TXC Auto operates as a seamless extension of the dealership, providing fully trained, professionally managed teams supported by proven systems, accountability, and data-driven processes. Every lead is worked, and every opportunity is followed through.”
He continues: “Today, TXC Auto helps dealerships nationwide transform their BDC into predictable, profit-generating functions, without the overhead, turnover, or operational stress of managing them in-house.”
A Standout VoIP Service Among a Patchwork of Business Phone Systems
Working with so many dealerships on a day-to-day basis, it's essential for both TXC Auto's agents and their dealership partners to have a phone system that delivers quality and consistency on every call.
And they’ve certainly utilized their fair share of different business phone systems. "The service issues we tend to run into are issues with consistent phone connections, specifically for international or remote agents using the systems," Nick says. "We also occasionally face issues with certain phone numbers getting marked as spam."
Nick and his company were introduced to OnSIP hosted VoIP through their own client base. "OnSIP is used by a few of our dealership partners that we provide BDC agents for," Nick notes, and our platform's reliability and customizability made it an easy fit as TXC Auto brought more of its agents onto the VoIP service.
Routing Every Call to the Right Agent, Every Time
For a company that runs BDC teams across multiple dealership accounts, call routing needs to work quickly and correctly on each and every call. TXC Auto relies on OnSIP's call groups feature to organize agents, then applies simultaneous and round robin ring strategies to make sure no call goes unanswered.
“We use the grouping system, and we utilize the simultaneous and round robin ring features to maximize coverage,” he explains. Those are 2 ring group strategies that let TXC Auto route inbound calls in different ways. The simultaneous ring option rings the phones of all group members at the same time. The first person who picks up gets the call. The round robin ring option rings the phones of group members one at a time and in sequential order. When a new call arrives, the phone system rings the next available agent in the line.
The ring strategies keep BDC teams’ response times fast no matter how many accounts are active at once. And because the admin side is just as straightforward as the agent side, Nick and his team can make real-time changes on the fly as coverage needs shift.
"OnSIP has a very user-friendly platform for setting up groups or making administrative changes. It also has a very user-friendly platform for the agents who are using the system."
When Nick needs to make changes to his OnSIP account, he simply logs into our admin portal in his web browser window. While logged in, he can set up new call agents, configure new ring groups, add or remove agents from current groups, and set up other call routing features that he needs. All moves, adds, and changes he makes to his VoIP service go into effect immediately.
A VoIP Support Team That Delivers
When you're responsible for keeping phone coverage running smoothly for dealership clients across the country, having a customer support team you can count on matters. Nick doesn't hesitate when asked about his experience with OnSIP's Support Team: "Excellent. The support team is always super responsive and quick."
That kind of dependable, fast support lets TXC Auto stay focused on what it does best: working every lead, filling every appointment slot, and helping dealerships turn their BDC into a reliable source of appointments. As TXC Auto continues to expand its footprint across the car dealership industry, OnSIP is glad to provide the clear sound quality and reliable connections that keep every agent-to-customer call sounding its best.