“Dedicated to providing complete data protection solutions and personalized service. It's all we do.”
STORServer, Inc., is a U.S.-based company that specializes in developing scalable data protection solutions for businesses. A long-term customer of OnSIP hosted VoIP, the company set up an account way back in 2008 and has been using our service ever since!
We reached out to John Sorensen, VP of Manufacturing and Finance, to find out how they’ve been implementing our VoIP services all these years.
Data Security Services and Solutions from Colorado
“STORServer designs, manufactures, supports, and sells through registered resellers, our Purpose Built Backup Appliance, the STORServer™,” explains John. “The first STORServer was deployed in 1997 in Colorado. Over the years we have built and delivered hundreds of backup appliances to companies large and small, in order to protect against any form of data loss: disaster, malware, user or operator error.”
Based out of Colorado Springs, Colorado, STORserver’s scalable solutions guard the confidentiality of critical data and ensure business continuity. Their products integrate software, hardware, and cloud-based services to meet business needs from simple to complex. This approach focuses on providing clients with an ideal balance of cost and performance—decreasing overall expenses along with the amount of admin tasks needing to be done manually.
In addition to data protection, other business use cases for their products include backing up important data, disaster recovery, long-term data retention and archiving, and data resilience.
The company positions itself as a comprehensive partner, with sales professionals who serve as expert advisors throughout the entire process—from technical consultation and system assessment to installation and ongoing support. Senior engineers who have years of experience make up the support team. These reps provide skilled assistance that quickly diagnoses and resolves any questions or issues.
Required: A Flexible Phone Service that Unites Offices with Remote Workers
STORServer has been running remote work operations since they were first founded. John tells us that half of their employees work in their Colorado headquarters while the other half work in states ranging from Oregon to New York.
“In our initial years of growth, we used Vonage ATA devices at employees’ homes and in our main office. It became quite expensive,” he says.
Deciding to find a new business phone system for the company, John began a search on the internet. He found a blog written by Project Manager, Writer, and Editor, Michael Graves, Graves On VoIP, where he learned about VoIP and OnSIP. He mentions how the information found on that blog was invaluable: after reading Graves’ coverage of our service, he knew that OnSIP “had the flexibility, coverage, and pricing that made it a win for us.”
As a remote first organization, STORServer’s leadership has had unique scenarios and challenges to address over the past couple of decades. However, they have harnessed OnSIP’s scalable and flexible hosted VoIP platform to successfully meet those challenges. “We have never had an issue with being remote first with OnSIP. It grew as we grew, and when we had staffing reductions, it was easy to make that change in our account,” notes John.
The company’s staff members all use a mix of Poly phones and softphones on their desktop machines and mobile devices. Relying on the OnSIP app softphone, staff can make and take calls, play voicemails, configure call settings, and view colleagues’ presence (availability) statuses, right on the app’s interface. The app is available in web browsers and as desktop and mobile applications. “Employees can log into whichever version of the app meets their work styles and schedules. Any of them work perfectly throughout their workdays.”
As for other features used in the OnSIP deployment, John states that they have toll-free phone numbers, employee extensions for extension-to-extension dialing, call forwarding rules, and voicemail boxes (with voicemail to email functionality).
“Every week when the overnight support call representative changes, the support manager just logs into the OnSIP admin portal (also found in the OnSIP app softphone) and changes the call forwarding to the appropriate person. It is just seamless.” All changes made in the admin portal occur in real time and take effect immediately.
“I have said many times over different support calls with different OnSIP support reps that the expertise, and the time to return a call, is the best of all our many vendors. Without question the best.”