New OnSIP Phone Review: HTek UC926

We're happy to announce our latest phone review, an assessment of the HTek UC926. This phone is a mid-range device with tons of useful features and a sleek design. Here's an excerpt from the review:

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Topics: SMB Leadership, Business Technology, IP phone

What to Do When Your VoIP Service Goes Down

Losing VoIP service can negatively impact every facet of your business. Service disruptions can result in lost opportunities, anger existing customers, and diminish your ability to communicate internally.

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Topics: SMB Leadership, Business Technology, hostedPBX, VoIP, downtime

OnSIP Connects With Industry Partners at Channel Partners Evolution

Last week, the OnSIP Channel team attended Channel Partners Evolution in Washington D.C. to meet with Agents, Partners, and other providers in the technology services industry.

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Topics: VoIP Reseller, Reseller, womenintech

6 Ways to Boost Revenue and Cut Costs With Call Tracking Metrics

When it comes to call centers, a data-driven strategy is essential for improving operations. Call tracking metrics allow managers to review precise data on how agents are performing. Regardless of what type of phone system you’re using, tracking and reviewing these metrics on a regular basis can help you maximize your efficiency and improve customer satisfaction.

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Topics: SMB Leadership, callcenter, metrics

Detecting Abnormal VoIP Traffic, WebRTC, and SIP at ClueCon

Last week, three members of the OnSIP engineering team attended ClueCon 2016 in Chicago for three days of coder games, round table panels, and informative sessions on real-time communications. As proponents of open source technology, we've been attending ClueCon for many years.

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Topics: WebRTC, SMB Leadership, SIP, sip.js

Different Types of Phone Systems

Searching for phone systems is often confusing for first time buyers. With all the acronyms, technical jargon, and academic debates, it's hard to get a clear answer to the question that's inevitably on your mind.

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Topics: SMB Leadership, Office Management, hostedPBX, VoIP, landline

Social Selling and Social Media Strategies for SMBs [VIDEO]

Why did the marketing couple decide not to get married?

Because they weren't on the same landing page!

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Topics: SMB Leadership, SMBlab

Phone-A-Thons Made Easy: Mobile Nonprofit Calling Center

If it's about to be the busy season for your political campaign, religious institution, or nonprofit organization, your current phone system might need some tweaking. Thankfully, webphones and cloud communication services have made it easier than ever to solicit funds over the phone from your members, donors, and prospects, on as large a scale as you'd like.

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Topics: Govt & Nonprofit, SMB Leadership, webphone, nonprofit

OnSIP Speakers Talk SIP and WebRTC at Real Time Web Solutions Conference

Our CTO John Riordan and Lead Engineer James Criscuolo both spoke on panels at the 2016 Real Time Web Solutions Conference on August 3rd. OnSIP was a silver sponsor of the event, which took place August 1-4 at NYU's Kimmel Center in New York City.

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Topics: WebRTC, SMB Leadership, SIP, sip.js

Business Vision: Piecing It All Together (Part 5)

Being a visionary leader is more than just the sum of its parts. Whether you use the tips we suggested on a daily, weekly, and quarterly basis is up to you. But vision is not a tightly molded concept that can only be applied in incremental time frame. A business vision is an ideal that you should apply to every facet of your business.

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Topics: SMB Leadership, SMB, business vision