01
OCT 2014

Posted by Kevin Bartley at 04:31 PM EDT

170 reads

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OnSIP Team Attends Zendesk Seminars to Streamline Hosted PBX Customer Service

OnSIP uses Zendesk everyday to help us better serve our customers' needs. The platform has saved our Customer Success Team countless hours with streamlined logistical and coordinating support that allows our staff to offer efficient and superior service.

We've teamed up with Zendesk in the past when we built the OnSIP Call Assistant, a Chrome extension that automatically creates Zendesk tickets for inbound support calls, including information such as phone number dialed, callback number, caller ID name, and time stamp.

Members of our team were recently excited to attend Illuminate and ZenU, two Zendesk related events in NYC, to preview new features, learn about Zendesk development, and engage in discussions about superior customer service.

24
SEP 2014

Posted by Kevin Bartley at 03:00 PM EDT

385 reads

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InstaCall Enables Hanse Environmental To Connect With Global Customer Base For No Extra Cost

John Hanse, owner of Hanse Environmental Inc., hosts a seminar in Shanghai on designing and building durable products

For over twenty years, Hanse Environmental has been a global supplier of Environmental Stress Systems, or devices that can achieve and sustain both normal and extreme temperatures with speed and consistency. This comes in handy for companies who need to see if their products can operate correctly in specific climates. Since becoming an OnSIP customer two years ago, Hanse Environmental has been implementing some of our latest features, including OnSIP InstaCall. We recently reached out to company owner John Hanse to get his take on how InstaCall has helped his business

16
SEP 2014

Posted by Kevin Malcolm at 10:07 AM EDT

504 reads

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The Consumer Adoption Curve of WebRTC is Just Beginning

If you keep up with WebRTC news and analysis, you may have read Irwin Lazar’s “WebRTC Market Update” last Thursday. The overarching idea of the article seems to be that while WebRTC has yet to live up to the great deal of hype it’s received, it shouldn't be viewed in a negative light. Working for a company that sees a bright future for this technology, I wanted to dive deeper into the criticism to find answers.

As Lazar said, WebRTC has been the most talked about collaboration technology for the past two years. Despite that, survey results strongly suggested the majority of IT professionals in early 2014 had no plans to implement WebRTC, with another large chunk still in the evaluating its potential. It’s understandable to digest these statistics and begin to think that WebRTC has been a disappointment, but when the common reasoning was “it’s not ready”, I feel that judgement should be reserved.

12
SEP 2014

Posted by Kevin Bartley at 03:16 PM EDT

469 reads

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OnSIP's SIP.js Site Gets A Makeover

New SIP.js site pairs interactive tutorials with pertinent documentation

We recently gave our SIP.js site a total makeover. SIP.js, for those unacquainted, is our customized, open source JavaScript library that we used to build WebRTC-based products such as InstaCall and InstaPhone. On the new site, video chat demos - powered by WebRTC - are paired right next to the lines of SIP.js code that are actually needed for these features to run. Think of the site as an interactive tutorial that helps you harness the power of WebRTC via SIP.js.

10
SEP 2014

Posted by Kevin Bartley at 01:52 PM EDT

575 reads

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Chrome WebView On Android L Offers New Opportunities for WebRTC Developers

WebRTC has garnered cross-platform success because it is built into the core capabilities of popular internet browsers. So when Chrome and Firefox announced WebRTC compatibility for their Android browsers, we were certain that our WebRTC-based products such as InstaCall and InstaPhone would work inside Android. With the upcoming release of Android L, the possibilities for real-time communications on the Android are only multiplying.

Chrome WebView on Android L will be based on Chromium 36 with WebGL and WebRTC automatically enabled. WebView allows developers to display and manipulate web content within an application. The new WebView implements significant changes from the prior version, offering new set of HTML5 feature support, improved JavaScript performance, and remote debugging of web content using the Chrome DevTools. Firefox has not released an Android L browser to the public, but it has supported WebRTC since Firefox 24 (released September 2013).

An application running inside of Android Chrome displays streaming video via WebRTC
05
SEP 2014

Posted by Kevin Bartley at 01:35 PM EDT

859 reads

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Tags

WebRTC, TMC, ITEXPO

28
AUG 2014

Posted by Kevin Bartley at 10:20 AM EDT

612 reads

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OnSIP VP Discusses Female Leadership In Tech At 8th Annual Women in the Channel Networking Event, Cloud Partners 2014

According to a recent report, men outnumber women 7 to 3 in tech jobs in New York City (OnSIP's main office location). Last year, while women made up 53% of the college graduates, only 41% of the science and engineering degrees went to women, and men were employed at twice the rate of women in STEM occupations (men 31% while women just 15%) [Thinkprogress.org]. It's statistics like these that make Women in the Channel a vital organization with an important mission to support and inspire women in the telecommunications industry.

The 8th Women in the Channel (WiC) Networking and Enrichment Event will be held at the Cloud Partners Conference and Expo on September 7th 5:00 PM at the Hilton New Orleans Riverside in the Starboard Ballroom. Nicole Hayward, who is both VP of Marketing and Product Management at OnSIP and a WiC board member, will moderate a highly anticipated panel entitled "Women in Leadership" to discuss what the challenges and opportunities are for future generations of female leaders.

26
AUG 2014

Posted by Kevin Bartley at 10:53 AM EDT

463 reads

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OnSIP Adds Panasonic KX-UTG300 to Boot Server

OnSIP recently added the Panasonic KX-UTG300 business VoIP phone to our configuration boot server. The KX-UTG300 offers a full 5-inch color LCD touch screen, and a user-friendly graphical interface like a smart phone. In addition to making calls, the phone allows users to check email and view schedules in a calendar, which gives employees a centralized communications experience. The device is designed to be fully interoperable with leading hosted and open-source telecommunication server platforms such as OnSIP. It is fully optimized for OnSIP's HD voice feature.

KX-UTG300
19
AUG 2014

Posted by Kevin Bartley at 03:31 PM EDT

677 reads

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VoIP and Teleworking: 6 Productivity Tips for Working at Home

OnSIP Director of Sales Tim Cleves spent the year working from home in Paris using OnSIP Business VoIP.

Nobody knows the ins and outs of working remotely quite like OnSIP Director of Sales Tim Cleves. Tim, who was recently quoted in Investor's Business Daily, has worked from home for over a decade. For the past year, he's been working remotely from Paris by using my.OnSIP, our integrated web app that allows users to establish voice and chat presence amongst their coworkers.

But his experience in France has not always been crepes and airy cafés! Tim has his own rules for remaining productive and effective while working remotely overseas.

15
AUG 2014

Posted by Kevin Bartley at 10:50 AM EDT

657 reads

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OnSIP Team Members Speak, Showcase, and Participate in WebRTC Events at ITEXPO 2014

Our team travelled to Las Vegas last week for ITEXPO, the country's premiere business technology conference. Team members spoke on panels, discussed our offerings, and showcased InstaCall and The OnSIP Network, our latest WebRTC solutions. The gathering attracted a range of service providers, carriers, enterprises, resellers, and developers of all molds, and it marked the final stop on our "WebRTC Event Tour" this summer. We were excited to be there, and here's what happened.

OnSIP CTO John Riordan grins in hopeful anticipation of the day's events

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