OnSIP Blog

One of our recent customers made a grand entry into the world of tech startups in 2011. SessionM strives to bridge the gap between smartphone app developers and publishers / advertisers. We spoke to Principal Operations Architect Tom Vachon to learn more about SessionM and their telecom needs.

What is SessionM? Describe the story of how this organization was formed.

This blog is by Eden Harvest (a well-liked, friendly, funny, and self-deprecating) member of the OnSIP Support Team.

Hi again, my name is Eden, and I work with the OnSIP Support Team. As you have likely already noticed, the OnSIP Marketing Team recreated our website a few months ago, and I think it looks great. There is one slider on our homepage, however, that gave me pause. It says, "Simple Setup, Smart Support."

I've been called a lot of things, but 'smart' is not one of them. You're talking to the guy who once bought a box of rocks disguised as a camcorder from a guy on the corner at Astor Place, which was definitely not smart, even though I did haggle the price down to $60.00, a 50% discount!

We at OnSIP are devoted to web-based tools that simplify our work day, giving us the ability to focus on what matters: running a quality hosted VoIP service and helping businesses leverage it. One such web-based tool is Zendesk, powerful yet simple customer service software.

Our customer support team uses Zendesk to create and track tickets, and we know a number of our own customers use Zendesk as well. Evidence of this can be seen in our Zendesk-OnSIP-Phonetag mashup here, which was inspired by LiveAir Networks, an OnSIP customer. This mashup streamlines support voicemail by auto-generating support tickets in Zendesk with voicemail .wav files and text transcriptions.

At our next agent webinar, we have a special guest to give attendees tips and tricks in optimizing their Interactive Voice Response (IVR) and call routing: Allison Smith, The Voice of Asterisk!

Call a Fortune 500 company for customer support, to finish a survey, or for general information, and you'll probably be greeted by Allison's voice. She is internationally recognized, having been recorded for businesses in North America, Europe and the Middle East. She counts among her clients telecom giants like Verizon, Bell, Sprint, Telus, Bell, as well as several other Fortune 500 companies such as Toyota, Victoria's Secret and more.