Call quality is always a primary consideration for anybody looking to utilize a phone system. Whether a call suffers from echo, choppiness, or delay, the disruption of a given call can result in anything from minor annoyances to serious impediments. But oftentimes, network admin can implement solutions on their own networks to ensure that these issues disappear.
While we have limited control over what happens to packets outside our network, OnSIP has engineered its system, network, and Internet connectivity to minimize packet loss, jitter, and latency.
- The fact that we are geographically distributed allows us to chart the shortest path for call routing.
- We peer directly with Tier 1 service providers, allowing us to avoid the network hops that can often degrade call quality.
- We maintain a physically separate network for real time media traffic to avoid congestion.
- We over-provision capacity and take a proactive approach to preventing congestion by utilizing self-limiting and fixed rate protocols
At all times, by design, we operate at 0% packet loss and less than 1ms of latency across our network. However, as Robert Bellovin of Software Advice, reviews call quality symptoms that can occur on the ast leg of the call— a business' network.
"Many businesses do not have a dedicated IT staff, but there are usually easy fixes to many of the common call quality issues users might experience," said Bellovin. The following diagram illustrates common call-quality issues and the network devices that are known to cause them. (Image courtesy of Software Advice)