I think our new HD music on hold feature is pretty cool. Users who elect to go with the enhanced version can take their pick from a list of thousands of online radio stations, which I’m sure is a lot more variety than they’re used to. But, if you’re like me, you want your caller to be pumped up for the call by your on-hold music. And, finding the perfect song might be difficult. For example, let's say we want users to hear the music from the Inception trailer (ominous foghorn in all its glory) when we put them on hold.
I’m almost certain none of the online radio stations listed in our Icecast directory play this song on loop. So what do we do? We make our own radio station! Don’t worry—it’s not as daunting as it sounds.
First, let's go over what you’ll need.
Icecast host: Icecast is a streaming media server program that currently supports mp3s. An Icecast host allows you to stream audio to listeners across the Internet.
Auto DJ: An ‘Auto DJ’ makes the experience hands-off so you don’t need to actually stream audio live.
Centova Cast Control Panel: Centova Cast is an Internet radio stream hosting control panel. Think of it as the admin portal to your new online radio station.
Continued in our "Creating Your Customized Music On Hold Channel" Knowledgebase Article