George's Music is a full service retailer that sells musical instruments and sound equipment throughout eight store locations, in Florida and Pennsylvania, and two online sites: George's Music and MusiciansBuy. They also offer music lessons and organize clubs for music enthusiasts.
The distributed nature of their operations made them a prime candidate for hosted VoIP services, and the previous provider was not supplying the level of service they expected. Tony Dellett, the IT Manager at George's Music, spoke with us about his search for a new VoIP provider.
Researching a New Hosted VoIP Service
Tony performed much online research and spoke with representatives of many VoIP providers. During his search, he discovered that Ars Technica, a website that he trusts, uses OnSIP for its phone service. Ars Technica is a publication devoted to technology news, analysis, and new gadget reviews.
George's Music ultimately selected OnSIP after determining that "the feature set and pricing offered by OnSIP best suit our requirements."
Implementing OnSIP in Different Locations
OnSIP excels at providing a unified phone service for scattered offices and stores. An employee can extension dial his or her colleague in a different office, and, what's more, it's a free call since it does not traverse the PSTN (Public Switched Telephone Network).
Tony elaborated on this point: "OnSIP is great for connecting locations spread across the country. We have our various locations set up as single extensions so it's easy to dial any of our locations using one numbered extension. It's also helpful that we can set up multiple physical phones, including a cell phone, as a single extension so we can reach our company president who seems to always be traveling."
He also stated that: "The flexibility of setup, ease of use, and administration tools exceed our expectations and meet our business needs exceedingly well. We made a wise choice switching to OnSIP from our previous provider."
Thanks for the kind words, Tony!