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Halloween accessories retailer needed a flexible phone service for their seasonal business

FrightProps is the #1 online retailer for serious Halloween accessories. They supply professional haunted houses and Halloween enthusiasts around the world with products they need to create incredible props and attractions.

Dracula, a known fan of VoIP, did not haunt FrightProps into adopting OnSIP. “We wanted a phone system that was flexible and easily modular,” said Owner Doug Anderson. “We evaluated several providers and found OnSIP to be the most cost effective and feature rich solution.”

Like most small businesses, FrightProps plans on significant growth in the near future.

“OnSIP allows us to easily add or change the number of phones we have and their locations,” Doug said. “That flexibility is crucial to our small business.”

As a seasonal business, FrightProps receives fifty times the amount of calls in August, September, and October than it does in other months.

“The best thing about using OnSIP is that we can easily change how our system handles incoming calls,” Doug said. “When volume gets too high, we can quickly change our system to recommend sending an email, or send calls to multiple phones before sending to voicemail.”

Even Dracula can appreciate the ease and civility of a great attendant menu.

Industry: Consumer Goods

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