OnSIP Blog

I think our new HD music on hold feature is pretty cool. Users who elect to go with the enhanced version can take their pick from a list of thousands of online radio stations, which I’m sure is a lot more variety than they’re used to. But, if you’re like me, you want your caller to be pumped up for the call by your on-hold music. And, finding the perfect song might be difficult. For example, lets say we want users to hear the music from the Inception trailer ( ominous foghorn in all its glory ) when we put them on hold.

Recently, we announced Music on Hold (MoH) is here. We hope you've been enjoying the ability to customize your callers' on hold experience with thousands of music options. Today, we've taken another step in this customization: MoH in HD Conferencing. The conference MoH is the music that plays when only one user has entered the conference bridge and is waiting for the others to join.

You can edit the music stream for a particular conference bridge by editing that conference bridge under Apps.

We are happy to announce that, today, we are officially releasing OnSIP Music on Hold (MoH). What's the big deal? You may ask. You're probably accustomed to sitting on hold for other businesses, listening to sleepy music and cursing your wasted time. Well, OnSIP MoH isn't your typical MoH experience. “As many of our customers asked for MoH, we wanted to offer an innovative solution, with lots of music to choose from,” said Rob in today's Music on Hold Press Release. “From basic elevator, to custom company messaging, to their favorite radio stations, customers can now tailor their callers’ on-hold experience. And, it can be customized right down to each individual OnSIP user – playing different MoH streams based on which OnSIP user was called.” Below is a MoH demo by Rob. Here, you will see how to enable MoH, set your default MoH stream, and add an enhanced MoH stream to an individual user.

This blog is by Larry, a member of our Support team. May of our customers call to ask why they haven't received notification about a balance issue, due to a problem with their credit card, until their service is suspended. Usually, we find it is because the email address in the OnSIP billing contact information is set to an employee who isn't present. (Either the employee is on vacation, out sick, or no longer with the company.) To avoid this circumstance, here's a small tip: Create an email distribution list of employees who are authorized to deal with billing and credit card issues. Then, instead of entering an individual's contact in the OnSIP billing information, enter the distribution email address. This way, more than one person will be notified should an issue arise. Also, while you're at it, double check that your bottom threshold for payment is enough to cover you for 2-3 days of calls in case there is a problem.