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OnSIP Customer Testimonial: Sycorr Goes From Skype to OnSIP

by Nicole Hayward

We spoke to Sycorr cofounder and CEO Jeremy Neuharth to learn more about their transition from Skype to OnSIP.

Sycorr builds software for banks. Here's a short description of the company from their own site's 'About us' section:

Banking software is old, it is unstable, and it is far too expensive for the quality of software and corporate service provided. In short, most banking software is just…horrible.

A small and passionate group of financial industry experts, software developers, and designers sat down and thought about how they could better serve banks and their clients. After much discussion, the Sycorr team was born in 2009.

Seeing as how I know next to nothing about banking software, I'll take their word for it. What I do know is that Sycorr is one of the first OnSIP customers that came to us after using Skype. We spoke to Sycorr co-founder and CEO Jeremy Neuharth to learn more about this transition.

What is Sycorr?

Jeremy: Sycorr is dedicated to provide software solutions to banks and financial institutions. Focusing on the basics of efficiency, quality, and service, we will bring success to our customers, their customers, and ourselves. Currently we are building a mobile platform for banks to service their customers.

How were you using Skype? How did it work for your business?

Jeremy: We have been using Skype as an entry level PBX of sort. We have terminated our official company phone at Skype and setup a Skype business account. We used a combination of Skype and Zaplee to get a business PBX feel. Since our team is mostly virtual at this point it worked well for what we needed to start out with until we found a more permanent solution.

We used Skype to whatever (Skype, Phones, Mobile) calling, softphones, video chat, group chat/IM, and voice mail.

What made you decide to switch from Skype?

Jeremy: We are moving away from Skype as it filled a gap, but we need a true business phone system. We would like to have a mix of traditional phones and soft phones for a more business look to our offices. Skype seems like it would be hard to manage at anything beyond a few people in scale. We are concerned about downtime with Skype. Call quality was not always there.

Have there been any hurdles in the transition process?

Jeremy: So far the porting process has been fairly easy on our side. The biggest issue has been trying to get the required documentation for the porting itself. Being that Skype is really not business focused we have had problems getting invoices that have all the information needed. Right now we have been using a combination of invoices (company name/address) and screen prints of "allocations" of our online numbers (shows we are using the number(s) to be ported).

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How does using OnSIP differ from using Skype?

Jeremy: OnSIP's services have been built for today's business needs. We found that Skype was originally focused on a consumer experience with specific enhancements to extend their market into the business marketplace. Although Skype was functional, it proved to cause additional administrative overhead and limit our professional appearance to clients. We simply did not want to sacrifice the many benefits we felt a move to OnSIP would provide.

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