VoIP News OnSIP News Awards

Gartner Digital Markets Again Awards OnSIP a Best Customer Support Badge!

by Joe DeBari

OnSIP receives a Gartner Digital Markets Best Badge, which highlights highest-rated products and services based on verified user reviews.

Published: May 17, 2024

Drum roll, please! Drrrrrrrrrrrrrrrrrrrr...

We’re excited to announce that OnSIP hosted VoIP has received the 'Best Customer Support, 2024' badge, awarded by Gartner Digital Markets! We're honored to have received this two years in a row, having also won a Best Customer Support badge in 2023.

Gartner’s exclusive Best Badge Program highlights software companies that receive high marks and complimentary reviews left by actual customers of those companies. These verified reviews are submitted across the Gartner Digital Markets network of websites, including Capterra, GetApp, and Software Advice, and only the highest rated products and teams will earn a 'Best Badge.'

Gartner has also honored OnSIP by naming us as a FrontRunner in their 'Top VoIP Softphones, November 2023' quadrant! FrontRunners in this category provide VoIP softphones that are easy-to-use, remarkably functional, and have high customer satisfaction marks.

“The OnSIP Support team has over 50 years combined experience with the product,” said Larry Browne, OnSIP's Senior Director of Customer Service. “We don't just support customers, but work closely with our engineering, product, and operations teams on the development of the product. We use it every day to take calls from our customers. It's part of our DNA.”

Gartner’s network of websites has 2 million+ verified user reviews and hosts 1,000+ software categories. Other badges in the program include the 'Capterra Best Ease of Use,' 'Capterra Best Value,' and 'Software Advice Most Recommended' honors, to name just a few.

Capterra shortlist award badge 2024

GetApp category leaders award badge 2024

Following on the heels of OnSIP’s win of an Excellence in Customer Service, Organization of the Year, Award in the Spring of 2023, this badge further reinforces OnSIP’s dedication to our customers and exemplary customer support team. Our team is staffed with empathetic and tenured individuals who know the OnSIP product inside-and-out and are passionate not only in helping to solve customers’ issues but also in passing their knowledge of the product along to our users.

And this approach to customer service has repeatedly earned the team compliments, accolades, and commendations over the years, as seen in reviews left by our customers on our Trustpilot review page. Our company’s current TrustScore of 4.5/5 stars—ranked as 'Excellent' on Trustpilot’s rating system—only goes to show how our support team members are relied on as trusted resources for our customer base.

Congratulations to the OnSIP Support team for another well-deserved distinction!