Singlebrook Technology is a website and app development firm located in Ithaca, New York. In addition to their work with non-profits, startups, and educational institutions, they also incorporate social and environmental responsibility within the DNA of their company. They are, in fact, a Certified B Corp, meeting high standards in transparency, legal accountability, and social action.
As their business grew, they required a phone system that could scale with them. They also needed additional phone lines and external phone numbers to support their expansion.
Beginning their buyer's journey by comparison shopping some of the VoIP providers on the market, they ultimately selected OnSIP Hosted VoIP. Erica O'Brian, the Executive Assistant to the CEO, explained that: "In the end we found that OnSIP was the most cost-effective solution."
They chose to use Polycom phones with OnSIP, as well as the iOS Media5Fone and Counterpath Bria - both softphones. These softphones gave their employees range and flexibility; as Erica stated: "OnSIP easily scales with us."
She also told us what some of her favorite OnSIP features were: "My favorite feature is the Polycom Boot Server. We've used OnSIP since before the boot server existed, and it's so easy to set up a new phone now! I also really like the administrative web interface. It's very quick and responsive."