Gauge Interactive is an eCommerce business development firm based out of Savannah, Georgia. They collaborate with customers to develop and maintain eCommerce retail websites, and pride themselves on building personal relationships with their clients. They work with a wide variety of companies, including Carlo’s Bake Shop of Cake Boss fame.
Erin Hendricks, the Administrative Coordinator, spent a few moments with us describing their search and transition to OnSIP Hosted VoIP.
Searching for a Hosted VoIP Provider
Gauge Interactive was using a phone system that was older than the company itself! They had outgrown its functionality and decided it was time for an upgrade.
At the beginning of their search, they spent much time detailing how they wanted the phone system to streamline their operations. They also wanted a phone system that could grow along with the company, while not impacting the customer support experience that their customers had come to expect.
Contacting our Sales Team after hearing about OnSIP in online tech discussion groups, Erin states: "Our OnSIP sales rep, Eden Harvest, helped us better articulate what we needed and wanted out of a new phone system. Then he explained how we could configure OnSIP to meet those needs in a simple, straightforward way, basically translating the jargon into something we could understand."
They ultimately chose OnSIP based on the positive reviews they had read and Eden’s helpful discussions.
Transitioning to OnSIP (their first business VoIP system) required much planning, as they have several employees working in various U.S. states and cities. But OnSIP was there to help at every step of the way. As Erin relates: "That’s when I found my favorite part of the entire OnSIP experience - their tech support. By now, most of the tech support team knows me by name (I had a LOT of questions!). With every call, they’ve been patient, friendly, and incredibly helpful. I’m no Luddite - I work in tech, after all - but phone system tech is in a world of its own. The OnSIP support team has been there to answer every question and walk me through every process. I would recommend OnSIP based on their customer service alone."