Network Status

Network Alert History

Network Status: All systems go

There are no network alerts at this time.

If you are experiencing any issues or have any questions, please create a support ticket or call our support team at 1-800-801-3381.

 

Network Alert: Network Maintenance 3/28

Network Alert

Network Alert: Polycom Provisioning

Network Alert

Network Alert

Network Alert

Network Alert

Network Alert

Network Alert

Sunsetting Legacy PSTN Product

Network Outage

Network Outage

Network Alert

Network Outage

Network Outage

Network Outage

Network Outage

T-mobile outage

Datacenter Instability

Logins to admin.onsip.com and app.onsip.com using Google OAuth

Network Instability
Begin: March 16, 2019
End: March 16, 2019

Problem with Delay on Inbound Calls

Network Maintenance - Sunday, August 19th

New York Datacenter Issue

Instability to our LA Datacenter

Instability in our New York Data center

ACD Queues issue
Begin: 2018.01.11 3:15 PM ET
End: 2018.01.11 4:34 PM ET

Data Centers Not Communicating
Begin: 2018.01.05 4:30 PM ET
End: 2018.01.05 6:30 PM ET

Unresponsive server limiting registrations
Begin: 2017.10.31 10:40 AM ET
End: 2017.10.31 11:03 AM ET

Potential Registration and Call Issue For East Coast Users
Begin: 2017.08.22 8:00 AM ET
End: 2017.08.23 9:55 PM ET

Auto Attendant Issue - Voicemail Option
Begin: 2017.03.28 12:06 AM ET
End: 2017.03.28 9:00 AM ET

Alert: Phishing Scam Email
Begin: 2017.01.17 12:50 PM ET
End: 2017.01.17 2:09 PM ET

Inbound Call Issue - Upstream Carrier Outage
Begin: 2016.10.04 10:30 AM ET
End: 2016.10.04 11:31 AM ET

E911 Location Changes Disabled in Admin Portal, Requires Support Ticket
Begin: 2016.08.12 4:00 PM ET
End: 2016.08.15 4:45 PM ET

Intermittent Service Interruption - admin.onsip.com
Begin: 2016.08.08 12:55 PM ET
End: 2016.08.08 1:35 PM ET

Database Maintenance
Begin: 2016.02.28 1:00 am ET
End: 2016.02.28 2:00 am ET

Registrations Failing for Subset of Customers
Begin: 2015.11.04 2:40 PM ET
End: 2015.11.04 3:06 PM ET

Inbound Call Issue
Begin: 2015.10.26 10:21 AM ET
End: 2015.10.26 10:44 AM ET

Network Issue - Customers Unable to Register
Begin: 2015.06.30 8:00 pm ET
End: 2015.06.30 10:25 pm ET

Service Interruption for Customers Registered to NYC Data Center
Begin: 2015.05.17 10:58 pm ET
End: 2015.05.18 06:43 am ET

Proxy Failure in Data Center: Subset of Users Unable to Register
Begin: 2015.04.08 9:20 am ET
End: 2015.04.08 10:00 am ET

ACD Queues - Automatically Failing Over
Begin: 2015.03.30 10:00 pm ET
End: 2015.03.31 9:30 am ET

ACD Queues to Voicemail
Begin: 2015.02.27 3:42 pm ET
End: 2015.02.27 4:11 pm ET

Call Transfer Issue
Begin: 2015.01.16 11:37 am ET
End: 2015.01.16 12:51 pm ET

Service disruption: Issue in NY data center
Begin: 2015.01.14 10:05 am ET
End: 2015.01.14 11:40 am ET

Auto Attendant and Voicemail Issues
Begin: 2014.12.17 3:40 pm ET
End: 2014.12.17 5:15 pm ET

Service Disruption: Inbound Calling
Begin: 2014.08.29 8:30 am ET
End: 2014.08.29 9:10 am ET

Inbound calls to subset of customer phone numbers (DIDs) not completing
Begin: 2013.09.04 5:49 pm ET
End: 2013.09.04 8:33 pm ET

Switch Maintenance
Begin: 2013.05.12 2:00 am ET
End: 2013.05.12 3:50 am ET

Firmware Upgrade for Switching Infrastructure
Begin: 2013.05.11 2:00 am ET
End: 2013.05.11 5:00 am ET

Audio quality issue for subset of customers
Begin: 2013.02.20 11:50 am ET
End: 2013.02.20 1:06 pm ET

No audio on some calls to auto attendants
Begin: 2012.11.08 11:15 am ET
End: 2012.11.08 1:15 pm ET

Service Outages Due to Backup Power at NYC Data Centers
Begin: 2012.11.02 7:45 pm ET
End: 2012.11.03 2:00 am ET

Inbound issue on a subset of phone numbers
Begin: 2012.07.23 8:10 PM ET
End: 2012.07.23 8:45 PM ET

Intermittent Inbound Calling Issues Reported
Begin: 2012.03.06 9:30 AM ET
End: 2012.03.06 12:15 PM ET

Reports of inability to make calls and access admin portal
Begin: 2012.02.08 6:16 PM ET
End: 2012.02.08 8:10 PM ET

One way audio and 3-4 second call duration on some inbound calls
Begin: 2011.10.31 9:00 PM ET
End: 2011.11.01 5:36 PM ET

Issues with some inbound phone numbers
Begin: 2011.08.08 3:59 PM ET
End: 2011.08.08 4:28 PM ET

Inbound Calls Failing
Begin: 2011.07.25 9:29 AM ET
End: 2011.07.25 10:15 AM ET

Service Interruption
Begin: 2011.06.28 9:00 AM ET
End: 2011.06.28 9:45 AM ET

LA Data Center Routing Issue
Begin: 2011.05.31 1:10 PM ET
End: 2011.05.31 1:40 PM ET

Network Disruption
Begin: 2011.05.27 10:45 AM ET
End: 2011.05.27 12:30 PM ET

Momentary Network Disruption: Proxy issue
Begin: 2011.04.15 2:40 PM ET
End: 2011.04.15 2:43 PM ET

Server Under Heavy Load
Begin: 2011.01.11 7:47 PM ET
End: 2011.01.11 8:50 PM ET

OnSIP and PSTN Gateway Maintenance
Begin: 2010.12.04 1:00 AM ET
End: 2010.12.04 7:00 AM ET

Routing Issue
Begin: 2010.11.22 3:10 AM ET
End: 2010.11.22 4:30 AM ET

Inbound calling issue for a handful of inbound numbers
Begin: 2010.11.16 10:58 PM ET
End: 2010.11.17 12:04 AM ET

Inbound Calls Failing
Begin: 2010.11.08 4:24 AM ET
End: 2010.11.08 5:13 AM ET

Some customers experiencing inbound/outbound call problems
Begin: 2010.09.16 9:03 AM ET
End: 2010.09.16 11:50 AM ET

IAX Connectivity Issue
Begin: 2010.07.25 1:22 PM ET
End: 2010.07.25 3:35 PM ET

Subset of Inbound OnSIP Calls - Routing Issue
Begin: 2010.07.06 3:12 PM ET
End: 2010.07.06 4:37 PM ET

Inbound Calls "That Is Not A Valid Extension"
Begin: 2010.04.28 1:44 PM ET
End: 2010.04.28 2:57 PM ET

Scheduled Maintenance: Saturday, April 10th-Sunday, April 11th
Begin: 2010.04.10 11:00 PM ET
End: 2010.04.11 3:00 AM ET

Inbound Calls
Begin: 2010.04.08 8:14 AM ET
End: 2010.04.08 9:02 AM ET

Scheduled Maintenance: Sunday, February 14th
Begin: 2010.02.14 12:00 AM ET
End: 2010.02.14 4:00 AM ET

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