Network Status

Network Alert History

Network Status: All systems go

There are no network alerts at this time.

If you are experiencing any issues or have any questions, please create a support ticket or call our support team at 1-800-801-3381.

 

Network Alert

Network Alert

Network Alert

Network Alert

Network Alert

Sunsetting Legacy PSTN Product

Network Outage

Network Outage

Network Alert

Network Outage

Network Outage

Network Outage

Network Outage

T-mobile outage

Datacenter Instability

Logins to admin.onsip.com and app.onsip.com using Google OAuth

Network Instability
Begin: March 16, 2019
End: March 16, 2019

Problem with Delay on Inbound Calls

Network Maintenance - Sunday, August 19th

New York Datacenter Issue

Instability to our LA Datacenter

Instability in our New York Data center

ACD Queues issue
Begin: 2018.01.11 3:15 PM ET
End: 2018.01.11 4:34 PM ET

Data Centers Not Communicating
Begin: 2018.01.05 4:30 PM ET
End: 2018.01.05 6:30 PM ET

Unresponsive server limiting registrations
Begin: 2017.10.31 10:40 AM ET
End: 2017.10.31 11:03 AM ET

Potential Registration and Call Issue For East Coast Users
Begin: 2017.08.22 8:00 AM ET
End: 2017.08.23 9:55 PM ET

Auto Attendant Issue - Voicemail Option
Begin: 2017.03.28 12:06 AM ET
End: 2017.03.28 9:00 AM ET

Alert: Phishing Scam Email
Begin: 2017.01.17 12:50 PM ET
End: 2017.01.17 2:09 PM ET

Inbound Call Issue - Upstream Carrier Outage
Begin: 2016.10.04 10:30 AM ET
End: 2016.10.04 11:31 AM ET

E911 Location Changes Disabled in Admin Portal, Requires Support Ticket
Begin: 2016.08.12 4:00 PM ET
End: 2016.08.15 4:45 PM ET

Intermittent Service Interruption - admin.onsip.com
Begin: 2016.08.08 12:55 PM ET
End: 2016.08.08 1:35 PM ET

Database Maintenance
Begin: 2016.02.28 1:00 am ET
End: 2016.02.28 2:00 am ET

Registrations Failing for Subset of Customers
Begin: 2015.11.04 2:40 PM ET
End: 2015.11.04 3:06 PM ET

Inbound Call Issue
Begin: 2015.10.26 10:21 AM ET
End: 2015.10.26 10:44 AM ET

Network Issue - Customers Unable to Register
Begin: 2015.06.30 8:00 pm ET
End: 2015.06.30 10:25 pm ET

Service Interruption for Customers Registered to NYC Data Center
Begin: 2015.05.17 10:58 pm ET
End: 2015.05.18 06:43 am ET

Proxy Failure in Data Center: Subset of Users Unable to Register
Begin: 2015.04.08 9:20 am ET
End: 2015.04.08 10:00 am ET

ACD Queues - Automatically Failing Over
Begin: 2015.03.30 10:00 pm ET
End: 2015.03.31 9:30 am ET

ACD Queues to Voicemail
Begin: 2015.02.27 3:42 pm ET
End: 2015.02.27 4:11 pm ET

Call Transfer Issue
Begin: 2015.01.16 11:37 am ET
End: 2015.01.16 12:51 pm ET

Service disruption: Issue in NY data center
Begin: 2015.01.14 10:05 am ET
End: 2015.01.14 11:40 am ET

Auto Attendant and Voicemail Issues
Begin: 2014.12.17 3:40 pm ET
End: 2014.12.17 5:15 pm ET

Service Disruption: Inbound Calling
Begin: 2014.08.29 8:30 am ET
End: 2014.08.29 9:10 am ET

Inbound calls to subset of customer phone numbers (DIDs) not completing
Begin: 2013.09.04 5:49 pm ET
End: 2013.09.04 8:33 pm ET

Switch Maintenance
Begin: 2013.05.12 2:00 am ET
End: 2013.05.12 3:50 am ET

Firmware Upgrade for Switching Infrastructure
Begin: 2013.05.11 2:00 am ET
End: 2013.05.11 5:00 am ET

Audio quality issue for subset of customers
Begin: 2013.02.20 11:50 am ET
End: 2013.02.20 1:06 pm ET

No audio on some calls to auto attendants
Begin: 2012.11.08 11:15 am ET
End: 2012.11.08 1:15 pm ET

Service Outages Due to Backup Power at NYC Data Centers
Begin: 2012.11.02 7:45 pm ET
End: 2012.11.03 2:00 am ET

Inbound issue on a subset of phone numbers
Begin: 2012.07.23 8:10 PM ET
End: 2012.07.23 8:45 PM ET

Intermittent Inbound Calling Issues Reported
Begin: 2012.03.06 9:30 AM ET
End: 2012.03.06 12:15 PM ET

Reports of inability to make calls and access admin portal
Begin: 2012.02.08 6:16 PM ET
End: 2012.02.08 8:10 PM ET

One way audio and 3-4 second call duration on some inbound calls
Begin: 2011.10.31 9:00 PM ET
End: 2011.11.01 5:36 PM ET

Issues with some inbound phone numbers
Begin: 2011.08.08 3:59 PM ET
End: 2011.08.08 4:28 PM ET

Inbound Calls Failing
Begin: 2011.07.25 9:29 AM ET
End: 2011.07.25 10:15 AM ET

Service Interruption
Begin: 2011.06.28 9:00 AM ET
End: 2011.06.28 9:45 AM ET

LA Data Center Routing Issue
Begin: 2011.05.31 1:10 PM ET
End: 2011.05.31 1:40 PM ET

Network Disruption
Begin: 2011.05.27 10:45 AM ET
End: 2011.05.27 12:30 PM ET

Momentary Network Disruption: Proxy issue
Begin: 2011.04.15 2:40 PM ET
End: 2011.04.15 2:43 PM ET

Server Under Heavy Load
Begin: 2011.01.11 7:47 PM ET
End: 2011.01.11 8:50 PM ET

OnSIP and PSTN Gateway Maintenance
Begin: 2010.12.04 1:00 AM ET
End: 2010.12.04 7:00 AM ET

Routing Issue
Begin: 2010.11.22 3:10 AM ET
End: 2010.11.22 4:30 AM ET

Inbound calling issue for a handful of inbound numbers
Begin: 2010.11.16 10:58 PM ET
End: 2010.11.17 12:04 AM ET

Inbound Calls Failing
Begin: 2010.11.08 4:24 AM ET
End: 2010.11.08 5:13 AM ET

Some customers experiencing inbound/outbound call problems
Begin: 2010.09.16 9:03 AM ET
End: 2010.09.16 11:50 AM ET

IAX Connectivity Issue
Begin: 2010.07.25 1:22 PM ET
End: 2010.07.25 3:35 PM ET

Subset of Inbound OnSIP Calls - Routing Issue
Begin: 2010.07.06 3:12 PM ET
End: 2010.07.06 4:37 PM ET

Inbound Calls "That Is Not A Valid Extension"
Begin: 2010.04.28 1:44 PM ET
End: 2010.04.28 2:57 PM ET

Scheduled Maintenance: Saturday, April 10th-Sunday, April 11th
Begin: 2010.04.10 11:00 PM ET
End: 2010.04.11 3:00 AM ET

Inbound Calls
Begin: 2010.04.08 8:14 AM ET
End: 2010.04.08 9:02 AM ET

Scheduled Maintenance: Sunday, February 14th
Begin: 2010.02.14 12:00 AM ET
End: 2010.02.14 4:00 AM ET

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