Network Alerts

We are currently tracking an issue with our IAX (PSTN Gateway) server. Currently no IAX traffic is going in or out of the network. Engineers have been dispatched to examine the servers. We expect the service to be restored by 5pm EST today (Sunday July 25.)

A subset of inbound calls to the OnSIP hosted PBX are currently not being correctly routed. Inbound phone numbers starting in 6xx,7xx,8xx,9xx and 855,866,877 except 800 and 888 are affected. We will update this post in the comments section with expected resolutions.

This morning we are tracking an issue with calls from the PSTN to our auto-attendants are not being routed to the proper location. Callers will dial an extension as normal to either go to the wrong place or be told "This is not a valid extension."

We believe that we are getting dual DTMF tones from our carrier across some numbers. We are opening a case with them to further investigate the issue. Please keep informed through our blog or twitter feed.

@onsip

Please be advised that Junction Networks will be performing a scheduled maintenance on Saturday, April 10th from 11:00 P.M. EST - Sunday, April 11th 03:00 A.M. EST. The impact on customers should be minimal, but there may be brief outages that will affect services.

We apologize for any inconvenience this may cause.

This morning we are tracking a possible outage affecting a number of accounts. Symptoms are "unable to receive inbound calls" As we have more information we will update this entry. We have engineering looking into it now.

Please be advised that Junction Networks will be performing a scheduled maintenance on Sunday, February 14th from 12:00 A.M. EST - 04:00 A.M. EST. During this period, there will be brief outages that will affect all services.

We apologize for any inconvenience this may cause.

We are currently tracking an outage where some of our clients are unable to receive inbound calls. We have traced this to an issue with our carrier and are working with them to resolve the issue. We will have further updates as warranted.

Junction Networks is currently experiencing a network instability. Systems appear to back up, but we are still monitoring the situation and will update this post with a follow-up. Only calls to and from the PSTN were affected.

Our connection to our primary internet provider - UUNet (Verizon Business) is was unstable and caused route flapping. It is currently stable, and we are attempting to determine the root cause. This route flapping caused unstable service both inbound and outbound for approximately 20 minutes. We will update with root cause analysis. We apologize for the inconvenience and appreciate your patience.

There is currently a Broadvox outage in New Jersey affecting inbound calls in the following rate centers:
PLAINSBORO
EWING
LAWRENCEVL
MARLTON
BEAVER_BRK
MOORESTOWN

Outbound calls are unaffected. Not all DIDs in the above rate centers are affected. We are tracking this issue with the carrier and will post updates as we receive them. We apologize for the inconvenience.