VoIP News OnSIP News Awards

OnSIP Leads the Way in Customer Support With 2021 Excellence in Customer Service Awards Win

by Joe DeBari

Following up on wins in 2019 and 2020, OnSIP is acclaimed again for our mission-defining support of our hosted VoIP customers.

Published: April 22, 2021

We’re thrilled to announce that OnSIP is now a three-time recipient of the Excellence in Customer Service Award!

This week, Business Intelligence Group named OnSIP as a winner of the 2021 Excellence in Customer Service Awards, in the Organization of the Year–Telecommunications category. OnSIP first won this distinguished honor in 2019 and followed up in 2020 with a repeat win of the award.

These awards receive nominations submitted from around the world and are presented to a select group of executives and companies in a variety of industries. The winners are recognized for providing an exceptional level of commitment to their customers, keeping the lines of communication open and clear in order to make their customers’ success their top priority.

“We’re delighted to be recognized for superb customer service three years in a row,” said Patty Watson, President of Intrado Cloud Collaboration. “Creating positive, memorable customer experiences defines our mission and sets us apart in this industry.”

OnSIP’s Customer Success Team is staffed with tenured individuals who are treasure troves of knowledge in their respective fields. And customers consistently compliment the team in reviews of the OnSIP hosted VoIP service, with many clients crediting them as trusted partners and advisors. OnSIP’s current TrustScore of 4.4/5—ranked as “Excellent” on Trustpilot’s customer-driven rating system—is a testament to OnSIP’s dedication to our customers.

“On the frontline of our uncertain times are customer service professionals and suppliers without whom we wouldn’t be able to live as comfortably as we have for the last year,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “It is our honor to recognize OnSIP as they are leading by example and making real progress on improving the daily lives of so many.”