What do you get when you combine an open-source Enterprise Resource Planning (ERP) solution brimming with business software applications with an open-source, full-featured unified communications (UC) platform? Why, you get the Odoo VoIP integration with OnSIP, of course!
This integration equips Odoo users with VoIP calling straight from their user interfaces without needing external devices or software. We spoke with Odoo’s Edouard Maupilé, Head of Channel & Alliance - North America, at length about this integration with OnSIP to learn how it came about and how it helps customers succeed by making their tech stack work together effortlessly.
Odoo was founded in Belgium in 2005 as an organization called ‘TinyERP.’ Edouard explains that “The goal [of founder Fabien Pinckaers] was to create a fully open-source ERP system that was both flexible and affordable for small and medium businesses.” Over the following years, the company grew rapidly, expanding its suite of apps, releasing major new versions, and undergoing a couple of rebrands. “In 2014, the company rebranded to Odoo to reflect its adapted business model (Open-Source and Open-Core),” he says.
What distinguishes Odoo in the competitive business software landscape is its emphasis on user experience and flexible scalability. In fact, Odoo’s stated mission is to make complex business needs manageable through intuitive, fully connected applications.
The service offers a modular, all-in-one suite of interconnected applications spanning CRM, ERP, HR, inventory, accounting, and eCommerce. Companies can start with a single application and add other apps incrementally as their needs grow.
The platform's Python-based architecture enables extensive customization and is supported by a robust developer community that has created thousands of third-party modules. Additionally, Odoo's open-source Community Edition provides free access to core functionality, making it particularly attractive to developers and small businesses seeking powerful business software without initial licensing costs.
With 12+ million users and over 70 business apps offered, Odoo is one of the most widely used business application suites worldwide.
A few years ago, the team at Odoo wanted to develop a VoIP integration that would enhance the native VoIP capabilities within the overall suite of services. Edouard explains how “Our R&D Department conducted a thorough evaluation of VoIP providers to identify a solution that would integrate seamlessly with Odoo’s native VoIP functionality, particularly within the Odoo Enterprise environment. OnSIP emerged as a standout option due to its support for SIP and WebRTC protocols, which are essential for leveraging Odoo’s built-in browser-based calling capabilities.”
“Additionally, OnSIP offered the right mix of reliability, scalability, ease of use, a modern cloud-based infrastructure, and competitive pricing.”
The solution—supported by OnSIP’s hosted VoIP service and platform—seamlessly embeds within the main Odoo interface, eliminating the friction of switching between multiple applications or logging into external systems. Users can instantly access a built-in softphone with a single click on their dashboard, enabling simple call management without disrupting their workflow.
What sets the product apart is its extensive connections with Odoo's broader business ecosystem—incoming calls automatically trigger intelligent contact matching that displays relevant customer information, including contracts, invoices, and support history, directly on the representative's screen. This contextual approach transforms routine phone interactions into productive business conversations by providing instant access to key customer data.
The solution further enhances productivity through features like one-click dialing from contact records and the ability to schedule follow-up meetings or send emails during active calls, creating a UC dashboard that keeps employees focused on meaningful customer engagement rather than administrative tasks.
We’ve heard from many companies who’ve deployed the integration and reported praise. For example, Realturf Florida describes that “Keeping everything on one screen and being able to directly dial a person from Odoo’s customer page or CRM lead makes everything very organized, quick, and efficient.”
On his end, Edouard has also heard from Odoo customers who’ve been utilizing this feature. “We’ve consistently received positive feedback from Odoo customers using the VoIP integration with OnSIP. Users have reported smooth setup experiences, reliable call quality, and a noticeable improvement in communication workflows, especially for sales, support, and customer service teams.”
He continues: “Many organizations have highlighted how the integration streamlines daily operations by enabling in-app calling, automatic call logging, and quick access to caller information within Odoo. This has not only saved time but also improved customer interactions by providing teams with necessary context during every call. Importantly, we haven’t received any complaints or negative reports regarding the integration, which speaks to both OnSIP’s reliability and the quality of the feature. Overall, the feedback reinforces that this is a solid, effective solution that adds real value to our users.”
Edouard concludes: “Our relationship with OnSIP has been both productive and rewarding. We truly value the collaboration we've developed and the shared commitment to delivering a high-quality, integrated VoIP experience for Odoo users. What makes this partnership especially meaningful is how our solutions complement each other—Odoo’s modular business platform and OnSIP’s reliable, cloud-based VoIP system work together to provide users with a smarter, more connected experience.”
We at OnSIP are excited to see where our partnership with Odoo VoIP goes! So far, our collaboration has yielded an intuitive, flexible, and versatile application that helps businesspeople have more purposeful conversations with clients and leads. The foundation we've established positions us perfectly to tackle new challenges and create even more impactful solutions together.