Odoo Users: Power Odoo VoIP in Your App with OnSIP’s Hosted Platform

Your team works in Odoo. Your phone doesn’t. Every call means copying a number, switching windows, and guessing who’s on the other end of the line.

OnSIP hosted VoIP closes that gap. OnSIP connects business calling to your Odoo workspace, including click-to-call and incoming caller information. This guide explains the workflow, what you need to connect the services, and where to get help evaluating your setup.

How to Connect Your Odoo VoIP Widget With OnSIP

The first step to using the Odoo integration with OnSIP is to open an OnSIP account. After you have set up and funded your account, follow these step-by-step instructions provided by Odoo on how to install the “VoIP OnSIP” module in your Odoo subscription. You’ll need to take your OnSIP account and user(s) information and plug it into Odoo to sync the two services.

Before you connect OnSIP and Odoo, confirm your Odoo edition and version, the calling functions you want to use, and the OnSIP account information required for your configuration. Identify who will manage each service and who will test the connection.

After configuration, test the supported calling workflow with a known contact: place an outgoing call, receive an incoming call, and confirm the caller information shown in Odoo. Use the setup documentation (linked above) for the exact configuration steps.

Making and Receiving Phone Calls Within Your Odoo Interface

Once the integration is configured, you’ll have a business softphone, seamlessly sitting right within your Odoo interface, that lets you:

• Make phone calls: Make calls directly from an opportunity’s record. Then, talk with the caller through the browser on your computer or laptop. Remember to dial the full 11-digit phone number—“1,” plus the area code, plus the rest of the number.
• Receive phone calls: You’ll receive a pop-up notification on your screen, and if the caller already has a contact record, it will be automatically displayed.
• Click to call your contacts: Get on a call with any contact just by clicking on the phone number in their record.

Equip Your Business With OnSIP’s Other VoIP Calling Features, Too

When businesses set up OnSIP to power Odoo VoIP calling, you won’t have to worry about purchasing, configuring, or maintaining any PBX boxes or bulky hardware in your office.

After signing up for an account with OnSIP, you’ll be able to administer the whole phone system straight from the OnSIP Admin Portal. In this web-based portal, administrators can purchase phone numbers, set up voicemail boxes (with voicemail to email), create ACD call queues, and configure incoming call routing rules.

With an OnSIP account, you’ll also be able to equip your staff members with the OnSIP app, our softphone that is available in the browser, as a desktop app, and as a mobile app. Staff members who use this app can video call their colleagues, host group video conference calls, listen to their voicemail messages, and see which coworkers are busy on a call, available, or away from their computers.

Need help deciding whether OnSIP fits your Odoo environment? Book a meeting and tell us about your configuration and the calling workflow you want to support. And for more information on this integration, check out our Knowledgebase article on the topic. Happy calling!