We're honored to announce that OnSIP hosted VoIP has been given the ‘Best Customer Support, 2026’ badge in the VoIP and Business Phone Systems categories by Gartner Digital Markets! This prestigious accolade—the fourth consecutive year we've received this recognition—celebrates our ongoing commitment to providing exceptional support to businesses that rely on our cloud-based UCaaS platform.
Gartner Digital Markets—covering a network of websites including Capterra, Software Advice, and GetApp—distributes the Best Customer Support badge* on a yearly basis. Winners are selected based on authentic and verified reviews that are submitted by actual customers of the product/company in question.
To earn a ‘Best of’ badge, the product must have an average attribute rating that places it in the top 25% of all reviewed products in the category—along with a minimum average rating of 4.5 out of 5.0 or higher. The product also needs at least 10 reviews published in the preceding year.
OnSIP—with an all-time average rating of 4.7/5—has won the Best Customer Support Badge every year since 2023! Read about our previous achievements here: 2025, 2024
Gartner’s ‘Best of’ badges program includes a variety of other badges identifying companies that are ‘FrontRunners,’ ‘Category Leaders,’ or have the ‘Best Value.’ OnSIP has also been conferred with the ‘Most Recommended, 2026’ badge in the Softphone category.
At OnSIP, we understand that reliable business communications go beyond the underlying technology of the service and the platform of features offered. It also includes having a responsive, empathetic, and knowledgeable team ready to help when our customers need it most. Our support approach includes:
This badge is based on reviews from real OnSIP customers who've engaged with our support firsthand. Here's a sampling of what some of them have shared:
“Over all experience is great. OnSIP has been a blessing, it allows us to be mobile, not only in the office, but in the field as well. Customer service is above and beyond!” - Genine C.
“We have been using the OnSIP product for over 10 years and have yet to outgrow its features. Very pleased with its consistent performance.” -Tim D.
“OnSIP delivers a secure, stable, user-friendly phone system backed by truly exceptional support. Even the ‘cons’ are mild and far outweighed by the reliability and ease of use. Absolutely deserving of a full 5 stars.” -Keith M.
“Great experience from setup to operation. The OnSIP team patiently guides you through all aspects from setup to operation to expansion.” -Shaun J.
*The Gartner Digital Markets badges from Capterra, GetApp, and SoftwareAdvice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved. Gartner Digital Markets badges constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner, Inc. or its affiliates.
The SOFTWARE ADVICE logo is a service mark of Gartner, Inc. and/or its affiliates, and is used herein with permission. All rights reserved.
The CAPTERRA logo is a service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Capterra reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Capterra or its affiliates.
Gartner Digital Markets reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.