Have you ever wanted to give someone in the office the chance to answer the phone before the call routes to your auto-attendant? Thanks to a conversation with Cheryl during a new account set up, I think we’ve come up with a great solution.
The old methods were kind of unwieldy, using two lines on your phone or having a user’s no answer destination become the auto attendant thus robbing them of their own voicemail box like the rest of your employees. What Cheryl and I did was create a group called Receptionist group and set the members to be the one user: Receptionist. Then, under settings, we made the failover of the group the company’s auto-attendant after ten seconds. Finally, under Resources, we set the destination of the main DID to be that newly created Receptionist group.
So the call flow now ran like this: Caller calls in, the call is handed off to the Receptionist group which has one member: the Receptionist. If they’re available to answer, they do so and are able to provide direct one ring assistance to that caller. If they were not available after ten seconds, the call would then ring to the Welcome auto-attendant providing indirect one ring assistance to that caller.