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OnSIP Tip: Please Leave a Message! How to Play Different Unavailable Announcements Using BHRs

One of the major advantages of using OnSIP at your company is the flexibility that it gives you to meet your business’s needs. As we wrote about in a previous post, you can use its cloud phone system features in many unique ways. For instance, you can unite phones that are in different offices under one ring group, and you can add sayso on your website, enabling site visitors to call your business using only their web browser windows.

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Topics: VoIP Solutions, sayso, VoIP Phone System FAQs, OnSIP-features-announcements, onsip-features-business hour rules, onsip-features-voicemail

How to Block Calls in Your OnSIP Account

Do you want to cut out telemarketing calls, robocalls, and other annoying spam calls from you and your employees’ work days for good?

We’re happy to announce that OnSIP customers can use our free call blocking feature to do just that! Blocking numbers is a cinch in the admin portal, and once they’re set, you’ll never receive a call from those numbers again.

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Topics: the onsip app, VoIP Solutions, call blocking, VoIP Phone System FAQs, OnSIP-pricing, OnSIP-admin portal, OnSIP-mobile app, onsip-desktop app, onsip-web app, onsip-features-call blocking

How Secure Is My Password? 7 Password Security Tips

We hate to break it to you, but your password security habits have been weighed and found wanting. No, don’t give us that look—you know deep down in your vastly unsecured inner thoughts that it’s true. It seems that almost every day we’re hearing of another major security breach. If you haven’t been affected yet, you’re either very lucky or very lax about checking in on your security and just haven’t realized it yet. Password security becomes more important with each passing day, and we’re here to help. We’ve put together several tips and tricks to help you secure your accounts against a future hack.

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Topics: VoIP Solutions, password security, VoIP Phone System FAQs, time-sensitive content, OnSIP-admin portal, onsip-passwords

OnSIP Tips & Tricks: Find Me, Follow Me Type Feature

Find Me, Follow Me allows you to answer incoming business calls whether you’re in the office or not. Perfect for mobile workers and business travelers, this customizable call forwarding option lets you increase your availability without having to be stuck at your desk. Rely on it to remain accessible to customers, clients, and colleagues when you’re away from your desk phone in the office.

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Topics: Business Technology, Office Management, the onsip app, VoIP Solutions, VoIP Phone System FAQs, OnSIP-admin portal, onsip-desktop app, onsip-web app, onsip-features-find me follow me

OnSIP Tips: Checking Your Voicemail Remotely

Checking your voicemail messages can be a hassle. You have to dial into a voicemail manager, enter in your voice mailbox and PIN numbers, and navigate menu prompts. And if you need to listen to the message again in order to write down a name or phone number, make sure that you press the menu prompt that replays it, not the one that deletes it!

Thankfully, there are other effortless ways to review voicemail messages, especially when you’re away from the office. Try using one of these below methods: not only will they make listening to voicemails easier, but they'll also let you retrieve and respond to messages much faster than before.

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Topics: Business Technology, Office Management, the onsip app, VoIP Solutions, VoIP Phone System FAQs, OnSIP-admin portal, OnSIP-mobile app, onsip-desktop app, onsip-web app, OnSIP-features-auto attendant, OnSIP-features-voicemail to email, voicemail transcription, onsip-features-voicemail

OnSIP Tip: Manage and Screen Calls with Multiple SIP Aliases

Screening calls for context allows agents and employees to answer callers with the proper greeting and response. Looking at the incoming caller ID and using CRM integrations can help with this, but there are other ways to further refine the calling experience. One option involves creating separate lines for employees on multiple teams, such as sales, support, or product, so that they can effectively screen calls before picking up the phone.

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Topics: the onsip app, VoIP Solutions, VoIP Phone System FAQs, OnSIP-admin portal, OnSIP-mobile app, onsip-desktop app, onsip-web app, onsip-features-ring groups, SIP aliases, onsip-features-automatic call distribution queues

Business Phone Security: 5 Measures to Prevent VoIP Fraud and Hackers

VoIP phones, like other devices on the internet, can be targeted by hackers for the purposes of fraud, theft, and other crimes. Many of these hackers hail from sophisticated operations that intend to hijack business phones for illicit calls. In 2015, toll fraud and dial through fraud was estimated to cost consumers worldwide over $46 billion dollars.

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Topics: SMB Leadership, Business Technology, Office Management, NAT, VoIP Solutions, passwords, VoIP Phone System FAQs, time-sensitive content, voip fraud

Host Large Conference Calls With An External SIP Address

Most standard VoIP phones support 3-way or 5-way conference calling. For larger conferences, a conference bridge is employed. Business-grade conference bridges support both SIP and Public Switched Telephone Network (PSTN) calling. Most business VoIP companies allow for up to 15 users per conference bridge.

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Topics: SMB Leadership, VoIP Solutions, conference calls, VoIP Phone System FAQs, OnSIP-pricing, OnSIP-admin portal, SIP address

Resell, Recycle, and Donate Old PBX Phone System Equipment

Hosted VoIP, when compared to an on-premise PBX phone system, reduces costs, requires less hardware, decreases service issues, and saves installation and maintenance time. If you've recently switched over to cloud VoIP from an on-premise system, you've made a good choice.

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Topics: SMB Leadership, VoIP Solutions, VoIP Phone System FAQs

How Do I Generate a CSR for My Phone Number? [FAQ]

A Customer Service Record (CSR) contains important information about your phone number. This information is primarily used to port your phone number from one phone service to another. Your old phone service and new phone service will reference the CSR for technical details so they can ensure a smooth transfer of your phone number.

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Topics: SMB Leadership, VoIP Solutions, VoIP Phone System FAQs, number porting, customer service record