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What Is WebRTC? The Developing Web Technology You Should Know About

In a nutshell, WebRTC is an open-source project aimed at creating a simple, standardized way of providing real-time communications (RTC) over the web. Shortly after Google Chrome was released, its team noticed the the Web’s infrastructure fell short when it came to real-time communications. There was no default implementation in any browser, let alone a standard across all browsers, to allow direct data transfers between people. Google set out to define the necessary specifications for smooth data transfer on a common platform, eliminating the need for third-party apps or plug-ins. Within a few years, Mozilla, Microsoft, Opera, and Apple all joined the project. 

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Topics: VoIP Fundamentals, VoIP Glossary, sayso

Auto Attendant: What It Is and Why You Use It Every Day

“Para español, oprima dos. For support, press 3. If you know your party’s extension, you may dial it at any time.”

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Topics: VoIP Fundamentals, VoIP Glossary, sayso, auto attendant, OnSIP-features-auto attendant

What Is VoIP? A Comprehensive Guide to How Business VoIP Works

Voice over Internet Protocol (VoIP) is one of those technologies that you use more often than you realize, even though you may never have heard the term before. Skype, Xbox Live, Ventrilo, Discord, Apple FaceTime—if you’re familiar with any of these, then you’re already familiar with VoIP. So what is it?

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Topics: VoIP, VoIP Fundamentals, VoIP Glossary, time-sensitive content

What Is a Busy Lamp Field (BLF) and Why Do You Need It?

The term “busy lamp field” sounds a bit more involved than it really is. Put simply, it just means the ability to see who in your organization is available or not for a phone call at any given time.

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Topics: VoIP Fundamentals, VoIP Glossary, sayso, busy lamp field, blf, onsip-desktop app, onsip-web app, onsip-features-busy lamp field

What Is a Softphone?: Softphone Basics and Top 10 Features

You know of desk phones, you know of cell phones—but what about softphones? Unlike desk phones, which require the actual hardware and the headache of wiring setup, a softphone is simply software (you see where the name comes from) that functions as a business desk phone but can be downloaded to any Internet-capable device. Besides the obvious bonus of bringing business telephony into the digital age, softphones present a banquet of benefits that desk phones cannot support.

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Topics: Softphone, The OnSIP Softphone App, VoIP Fundamentals, VoIP Glossary, OnSIP-mobile app, onsip-desktop app, onsip-web app

Types of Call Transfers: Cold (Blind) and Warm (Attended) Transfers

Any profession that involves regular phone use is bound to require a call transfer at some point, if not regularly. So what are call transfers, why are there so many names for the different types, and which one should you employ? We’re going to break them down for you in this post in layman’s terms, so whether you’re new to VoIP or an old hat looking for a refresh, you can absorb what you need and get back to answering those calls!

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Topics: warm transfer, cold transfer, VoIP Fundamentals, call transfer, attended transfer, blind transfer, VoIP Glossary, onsip-desktop app, onsip-web app, OnSIP-features-call transfer

The Complete Guide to the Best Hold Music for Your Business

Go on, get your elevator music jokes out. We’ll wait (and chuckle). We’ve all poked fun at Muzak, but the importance of hold music and its multifaceted nature may surprise you. Seventy percent of business calls go on hold. The main point behind hold music is to signal that the line is still open, but that’s not all it does. You can increase retention, reduce churn, and even influence your caller’s attitude with hold music.

 

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Topics: music on hold, hold music, VoIP Fundamentals, VoIP Glossary, OnSIP-features-music on hold

What Is Enhanced 911 (E911)?

 

If we had to explain enhanced 911 (E911) in five words or less, we’d tell you that it’s location services for 911 calls. Fortunately, we have an entire blog post to elaborate because E911 is an important concept to understand if you use VoIP. E911 stands for Enhanced 911, and it’s the part of the 911 system that automatically ties a location to the call—whether it’s a specific address or coordinates.

The history of the 911 system is many-layered and filled with acronyms. We’ll do our best to keep it simple and to the point for you in this post. We’ll explain how regular 911 emergency calls evolved with advances in calling technology (like mobile phones and VoIP), some common misconceptions about E911, and how to set up E911 with OnSIP.

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Topics: e911, VoIP Fundamentals, VoIP Glossary, onsip-features-e911

What Is Call Parking?

Using a VoIP provider like OnSIP opens up a plethora of phone-related features that go far beyond your regular old phone system. If you’re new to VoIP, then you probably feel as though you’re up to your eyeballs in unfamiliar terminology. We bet “call parking” is one of them.

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Topics: call parking, VoIP Fundamentals, VoIP Glossary, onsip-features-call parking

What Is a Virtual Phone Number?

Many cloud phone system providers advertise virtual phone numbers as part of their feature platforms. While we’re all familiar with what phone numbers are and how they work, what exactly makes a phone number...virtual?

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Topics: VoIP Fundamentals, VoIP Glossary, virtual phone number, OnSIP-SMS