Nonprofit Call Center - Building a Quick Solution [Guide]

If you work at a nonprofit, you know how important timely donation campaigns are for your funding. Some nonprofits may need to scale up donation calling centers during elections, charity drives, or alumni weeks.

But how can you build a viable call operation in a cinch, and pack it up when all is said and done? Here are six steps to creating a legitimate nonprofit/fundraising call center without breaking too much of a sweat.

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Topics: Govt & Nonprofit, SMB Leadership, Office Management, hosted PBX

New Feature: Queue Alerts for Enhanced Queues

As we continue to build upon our ACD Queue offering, we're happy to share a new feature we've rolled out today - Queue Alerts!

Queue Alerts allow supervisors to receive automated notices when self-defined thresholds are passed in their Enhanced Queues. These alerts can be set up to trigger when:

  • Too few agents are logged into a queue
  • Too many callers are entering a queue
  • Callers are waiting for too long in a queue
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Topics: SMB Leadership, Business Technology

VoIP Resellers: Join Us at ITEXPO, And Bring Your Bowling Shoes

Calling our VoIP Reseller community! Our team is hitting the road next week for the semi-annual ITExpo West in Anaheim, CA, October 5-8. We hope you'll join us. We will be participating in these panels:

  1. CEO Mike Oeth and SVP of Marketing Nicole Hayward will participate in the panel Gender Diversity Pays Off: Grow Your Business with Female Leadership, Wednesday 10/7 at 11:30 AM PT.
  2. Mike will speak at From Hype to Reality: WebRTC Use Cases, Wednesday 10/7 at 3:30 - 4:15 PM PT.

We're also excited to hit the bowling lanes with our friends from Telecom Brokers and Women in the Channel for our latest networking event. You'll find us at the Telecom Brokers booth (Booth 406).

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Topics: VoIP Reseller, VoIP Reseller - Panasonic, SMB Leadership, Business Technology, SMB

New Feature Now Available: Call Recording for Enhanced ACD Queues

OnSIP customers can now record queue calls!

Enhanced Queue Call Recording, a new feature available today, allows you to record each of your queue calls for later review.

Take advantage of this feature to help train new staff, while also ensuring optimal performance by your sales and support agents.

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Topics: WebRTC, VoIP Reseller, VoIP Reseller - Panasonic, SMB Leadership, Business Technology, Office Management

Integrated Telephone System - The Latest Features of 2015

With every passing year, it becomes more obvious that VoIP is the future of business phone communications. In particular, the global hosted VoIP and unified communications services (UCS) is growing steadily, expected to reach 62.6 million seats in service by 2018, according to Infonetics. Along with market growth comes rapid innovation.

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Topics: About VoIP, SMB Leadership, Business Technology, Office Management

Update on SPIT Calls to Polycom Phones

Yesterday, we published a blog on SPIT calling to Polycom phones. This was an issue our customers experienced over the weekend and throughout Monday. It has been affecting Polycom users on the Internet at large. Today, we implemented a configuration change to our customers' Polycom phones to cut down on the SPIT calls, and we wanted to expand on that here. If you are still experiencing SPIT calls now, please reboot your phone or contact our Customer Success Team for help.

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Topics: Polycom, SMB Leadership, Business Technology, Office Management

SPIT Calling to Polycom Phones

Over the weekend and continuing through today, Monday, August 3rd, we have had a handful of customers notifying us of calls to individual Polycom phones on their network originating from Extension 1101. These calls are being placed by phantom dialers on the Internet. They are sending out INVITE packets to IP addresses, hoping to find an exposed PBX or phone they can exploit. This is defined as Spam over Internet Telephony (SPIT).

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Topics: Polycom, SMB Leadership, Business Technology, Office Management

New Feature: Email Reports Now Available for Enhanced Queues

We recently expanded our ACD queues to include real-time queue dashboard and queue reporting, as well as remote agent login/logout, and now we're adding email reports into the mix.

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Topics: SMB Leadership, Business Technology, Office Management

New Feature: Stream External Music Files With Music On Hold While Your Customers Wait For Service

According to study by CNN, 70 percent of callers who are on hold in silence hang up within 60 seconds. Of them, 35 percent won't call back.

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Topics: SMB Leadership, Business Technology

Small Business VoIP Services - 5 Tips You Should Know

Switching over to VoIP services can be a daunting task for small businesses that do not have the time or resources that larger organizations have. There are a few things to keep in mind when shopping for a new VoIP service – whether your business is looking to upgrade from an analog system or to replace your current provider.

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Topics: SMB Leadership, Office Management