VoIP Troubleshooting: What is Traceroute and How Does it Work?

When your VoIP service deteriorates, you can perform a command known as "traceroute" on your computer to see if there are problems with your internet connection, your hosted VoIP provider, or some intermediate router along the way.

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Topics: About VoIP, SMB Leadership, business voip, routers

6 Tests for a Business Phone System Free Trial

A business phone system free trial allows you to test out crucial features that can spell success for your business. Every organization will have different needs, but the following scenarios represent the most common phone system features that companies will use.

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Topics: SMB Leadership, The OnSIP Softphone App, VoIP Reviews, auto attendant, business hour rules, time-sensitive content, OnSIP-mobile app, onsip-desktop app, onsip-web app, Business VoIP Providers

6 Free IP Phone System Perks for Internal Collaboration

A free IP phone system allows you to communicate with your team through voice calls, video calls, and IM at no cost. Many of these systems eventually require you to upgrade for full features and calling options, but some free offerings are robust enough to serve as complete solutions.

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Topics: SMB Leadership, webphone, VoIP, tips

Customer Service IS the Product

When steam engines ruled factories, they were large and expensive. You would have a single engine in the factory, which would run a long series of belt drives throughout the factory to power the equipment. When electric motors started to replace steam engines in factories, initially they simply replaced the big steam engine with an equally big electric motor, but kept the elaborate pulley and belt system throughout the factory floor that directly powered the machines used in the manufacturing process.

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Topics: SMB Leadership

Announcing a Free Plan for New OnSIP Customers

OnSIP was established with the mission to move business calling to the web for a better user experience, call data, and savings. From HD voice and video to chat to presence and contextual caller information, we believe that pure Internet communications have so much more to offer than calling over the Public Switched Telephone Network (PSTN).

Beginning today, OnSIP is taking it a step further: We are now offering a completely free, web-based plan for new customers. (All other plans still offer a free 30 day trial.)

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Topics: SMB Leadership, Business Technology, Office Management

Social Selling and Social Media Strategies for SMBs [VIDEO]

Why did the marketing couple decide not to get married?

Because they weren't on the same landing page!

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Topics: SMB Leadership, SMBlab

The Growth of Innovation Centers & Tech Hubs on #SMBlab [VIDEO]

Angela Leavitt (@MojoMktg) and Mike Oeth (@VoIPCEO) hosted a fascinating conversation on last week's #SMBlab looking at tech hubs in the United States and the innovators who are active within them. They spoke with Daniel Cooper (@ReinhartGenesis) of Reinhart Genesis, an initiative that provides networking, support, and legal advice to innovators and startups throughout the country.

Learn about tech hubs by watching the video or reading our overview of their discussion.

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Topics: SMB Leadership, Business Technology, SMBlab

New Feature: Call Recording Now Available for All OnSIP Customers

We're happy to announce that OnSIP customers can now record inbound and outbound calls for quality, training, and regulatory purposes. Here's an overview of the benefits, configuration, and pricing of OnSIP Call Recording.

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Topics: SMB Leadership, Business Technology, VoIP, feature, call recording

Storytelling & Video Marketing Tips for Business on #SMBlab [VIDEO]

Lights, camera, conversion!

Our latest #SMBlab delved into the timely topic of video marketing. Angela Leavitt (@MojoMktg) and Mike Oeth (@VoIPCEO) sat down with featured guest Noah Workman (@Noahworkman), the co-founder of Iris MediaWorks, a video production and content strategy firm based in Brooklyn, NY.

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Topics: SMB Leadership, Business Technology, SMBlab

Five Books For the Small Business Owner's 2016 Reading List

Every once in a while a new business book comes out and inspires a mini craze around some revolutionary idea. From the four hour work week to the seven habits of successful people, there are a lot of popular books targeted to business owners.

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Topics: SMB Leadership