Hosted PBX Setup: Design a Phone Tree [Template]

A phone tree maps out how incoming calls are handled by your phone system. It's a key component of your hosted PBX setup, and involves more than just deciding where dialing the number 3 will route callers. Designing an effective phone tree can tie up loose ends, eliminate inefficient call routing, and simply improve the calling experience.

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Topics: SMB Leadership, hosted PBX, business voip, phone number, phone tree

New Toll Free 833 Code Vanity Numbers Available April 22nd

OnSIP is happy to announce that we are now taking vanity requests for the new 833 toll free code, which will be available starting April 22nd, 2017.

April 21st, 2017 - Update: Today, the Federal Communications Commission (FCC) released its order for the 833 toll free code opening. The 833 code officially opens on Saturday June 3rd, 2017 at 11:00 AM CT.

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Topics: Blog, Business Technology, phone number

Stop Unwanted Calls: Block Inbound Numbers on Polycom Phones

With the rise of spam calling, US small businesses lose half a billion dollars a year handling unwanted calls. Futhermore, the federal government's Do Not Call Registry applies only to private citizens, not to businesses.

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Topics: Polycom, SMB Leadership, IP phone, phone number

How Do I Generate a CSR for My Phone Number? [FAQ]

A Customer Service Record (CSR) contains important information about your phone number. This information is primarily used to port your phone number from one phone service to another. Your old phone service and new phone service will reference the CSR for technical details so they can ensure a smooth transfer of your phone number.

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Topics: SMB Leadership, porting, phone number

Business Phone Number Availability: What Are My Options?

Your phone number can say a lot about your business before a first time caller even dials it. It's the original link that connects you with your leads, prospects, and customers in a tangible way.

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Topics: SMB Leadership, Office Management, cloud phone system, phone number