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What Is a Softphone?: Softphone Basics and Top 10 Features

You know of desk phones, you know of cell phones—but what about softphones? Unlike desk phones, which require the actual hardware and the headache of wiring setup, a softphone is simply software (you see where the name comes from) that functions as a business desk phone but can be downloaded to any Internet-capable device. Besides the obvious bonus of bringing business telephony into the digital age, softphones present a banquet of benefits that desk phones cannot support.

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Topics: Softphone, OnSIP app, mobile app, desktop app, web app

OnSIP's Team Pages Let Website Visitors Video Call Your Staff

If you and your staff are already using the OnSIP desktop app, you’re making your workdays run smoother with group video conferencing, real-time queue monitoring, one-click coworker calling, and much more.

You can now also take advantage of a new, free feature that we’re excited to introduce: OnSIP’s Team Pages! Team Pages give your customers and leads an effortless way to voice or video call your business’s staff members, and they won't even need a phone to do so. Discover how you can set up this new feature for your business in our blog post below.

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Topics: SMB Leadership, Business Technology, OnSIP app

5 Ways to Use the OnSIP Mobile App During Your Workday

We’re very excited that OnSIP’s mobile app is now available for all OnSIP customers!

The app brings your business phone right onto your iOS or Android device. No more having to forward calls to your personal cell phone number. No more having to pay monthly fees for third-party softphone apps. With our mobile app, you’ll stay connected to your colleagues and customers just by using your smartphone.

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Topics: Business Technology, Office Management, OnSIP app

5 Tips on How to Get the Most Out of the OnSIP App

One of the most important communication features offered by OnSIP is the OnSIP app, our business softphone and complete desk phone replacement. With this app, your business's staff members can keep in touch with customers and colleagues no matter where they are working on any given day. They'll also be able to make video calls and host video conferences without needing a costly videophone or an expensive video conferencing platform.

Watch our video below on how you and your staff can get the most out of the OnSIP app, or read on for more information.

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Topics: Business Technology, Office Management, OnSIP app

New Feature: Make Attended Call Transfers in the OnSIP App

Whether you are a receptionist, sales person, or support agent, being able to transfer a call from one employee to another is a key part of operating the phone lines. To help streamline this process for our customers, we recently added the ability to make an attended transfer in the OnSIP app.

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Topics: Business Technology, OnSIP app

OnSIP App Case Study: Replacing Business Phones with Softphones

While there are many ways for businesses to connect with customers and prospects, phone calls remain a primary method of communication. But with the rise of remote working and telecommuting, today's sales reps—and employees in general—can't be tied down to a physical phone in one location. In order to be productive, they need flexibility.

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Topics: SMB Leadership, Business Technology, OnSIP app

5 Benefits of Desktop Softphone Applications

Desktop softphone applications are becoming more ubiquitous in the workplace, not just as third party solutions, but also as integrated first party apps from VoIP providers. Desktop softphones offer several advantages for customers, including decreased costs from licensing fees, easier contact importation, and seamless integration with localized features.

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Topics: Softphone, OnSIP app