OnSIP Enhanced Queue Brings Real-Time Dashboard Overview And New Reports To ACD Queue

We're happy to announce our latest hosted PBX feature - Enhanced Queues, or ACD Queues that allow our customers to gather pertinent insights into their sales and support operations with a real-time dashboard and queue reporting.

Starting today, we now offer two types of ACD Queues: Simple Queues and Enhanced Queues. Read below to learn more about these queue offerings and the latest improvements.

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Topics: VoIP Reseller, VoIP Reseller - Panasonic, SMB Leadership, Office Management, Softphone

OnSIP Tip: Use SIP Aliases to Screen Incoming Calls

An employee uses a SIP Alias to receive calls on his "Sales" line

Versatile business VoIP platforms allow users to take calls with flexibility and convenience. OnSIP's SIP alias feature, which allows for sub-users to be created for a single user, gives employees a way to set up separate lines on their phone for the various ways in which they might be reached— e.g. extension dialed (internal call), dialed from the sales queue, or reached via the support group. This lets users distinguish between their internal calls, sales calls, and support calls, thus allowing them to calibrate their response appropriately.

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Topics: Office Management

OnSIP Adds Panasonic KX-UTG300 to Boot Server

OnSIP recently added the Panasonic KX-UTG300 business VoIP phone to our configuration boot server. The KX-UTG300 offers a full 5-inch color LCD touch screen, and a user-friendly graphical interface like a smart phone. In addition to making calls, the phone allows users to check email and view schedules in a calendar, which gives employees a centralized communications experience. The device is designed to be fully interoperable with leading hosted and open-source telecommunication server platforms such as OnSIP. It is fully optimized for OnSIP's HD voice feature.

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Topics: Office Management

Hosted PBX Meets WebRTC: Good Things to Come for America's 30 Million Teleworkers

As we recently discussed on our blog, the boundaries between hosted PBX services (traditionally anchored by desk phones) and other OTT real-time communications services are quickly being redrawn by WebRTC. Hosted PBX staples such as the ability to answer work calls from home, video conference into a meeting room, and IM with coworkers have traditionally required desktop software clients, downloadable browser plugins, and/or conferencing equipment. Today, these capabilities are implementable in browser applications built with Web Real-Time Communications (WebRTC), opening new doors for applications that cater to remote working.

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Topics: WebRTC, SMB Leadership, Business Technology, Office Management

Working Remotely: Local Presence Through SIP and XMPP Communication

Earlier this week, Tim Cleves, Director of Sales at OnSIP, came across a relatively negative article about working remotely: "Working from home. Out of Sight, Out of Mind". While in some cases the negatives pointed out in this article may be true, e.g. that visibility creates the illusion of value, I believe it depends on the person and even more on the company.

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Topics: Business Technology, Office Management

New Interactive YouTube Video to Get You Started

For all those who prefer watching how-to videos to reading oodles of text, here's good news! We've just announced a new interactive video that shows viewers how to create a corporate phone system in minutes.

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Topics: Office Management