Nonprofit Call Center - Building a Quick Solution [Guide]

If you work at a nonprofit, you know how important timely donation campaigns are for your funding. Some nonprofits may need to scale up donation calling centers during elections, charity drives, or alumni weeks.

But how can you build a viable call operation in a cinch, and pack it up when all is said and done? Here are six steps to creating a legitimate nonprofit/fundraising call center without breaking too much of a sweat.

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Topics: Govt & Nonprofit, SMB Leadership, Office Management, hosted PBX

New Feature Now Available: Call Recording for Enhanced ACD Queues

OnSIP customers can now record queue calls!

Enhanced Queue Call Recording, a new feature available today, allows you to record each of your queue calls for later review.

Take advantage of this feature to help train new staff, while also ensuring optimal performance by your sales and support agents.

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Topics: WebRTC, VoIP Reseller, VoIP Reseller - Panasonic, SMB Leadership, Business Technology, Office Management

Integrated Telephone System - The Latest Features of 2015

With every passing year, it becomes more obvious that VoIP is the future of business phone communications. In particular, the global hosted VoIP and unified communications services (UCS) is growing steadily, expected to reach 62.6 million seats in service by 2018, according to Infonetics. Along with market growth comes rapid innovation.

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Topics: About VoIP, SMB Leadership, Business Technology, Office Management

Update on SPIT Calls to Polycom Phones

Yesterday, we published a blog on SPIT calling to Polycom phones. This was an issue our customers experienced over the weekend and throughout Monday. It has been affecting Polycom users on the Internet at large. Today, we implemented a configuration change to our customers' Polycom phones to cut down on the SPIT calls, and we wanted to expand on that here. If you are still experiencing SPIT calls now, please reboot your phone or contact our Customer Success Team for help.

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Topics: Polycom, SMB Leadership, Business Technology, Office Management

SPIT Calling to Polycom Phones

Over the weekend and continuing through today, Monday, August 3rd, we have had a handful of customers notifying us of calls to individual Polycom phones on their network originating from Extension 1101. These calls are being placed by phantom dialers on the Internet. They are sending out INVITE packets to IP addresses, hoping to find an exposed PBX or phone they can exploit. This is defined as Spam over Internet Telephony (SPIT).

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Topics: Polycom, SMB Leadership, Business Technology, Office Management

New Feature: Email Reports Now Available for Enhanced Queues

We recently expanded our ACD queues to include real-time queue dashboard and queue reporting, as well as remote agent login/logout, and now we're adding email reports into the mix.

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Topics: SMB Leadership, Business Technology, Office Management

Small Business VoIP Services - 5 Tips You Should Know

Switching over to VoIP services can be a daunting task for small businesses that do not have the time or resources that larger organizations have. There are a few things to keep in mind when shopping for a new VoIP service – whether your business is looking to upgrade from an analog system or to replace your current provider.

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Topics: SMB Leadership, Office Management

Need a Law Office Phone System? Consider Hosted VoIP

Dealing with the corporate phone system can be stressful, especially in an active law office. When a problem arises, client calls may be missed, resulting in lost revenue and angry colleagues. You may be reliant upon an outside technician to fix the issues and have no choice but to wait. Instead of succumbing to this scenario, you can empower yourself and your office by using a hosted VoIP service.

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Topics: SMB Leadership, Business Technology, Office Management

Enhanced Queues Out of Beta, Added Remote Agent Login/Logout

We're happy to announce that Enhanced Queues are officially out of Beta. To mark the occasion, we've added a Remote Log In/Log Out feature to our Enhanced Queues.

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Topics: VoIP Reseller, VoIP Reseller - Panasonic, Business Technology, Office Management

Managing A Remote Support Team

The flexibility of hosted PBX platforms has enabled employees across the world to work on the go or from the privacy of their homes in unprecedented ways. According to Global Workplace Analytics, over 4 million people work away from the office on a daily basis. When the metric is changed to people who work from home in any capacity, the number balloons to 1/5 of the workforce (30 million people), a figure that has increased almost 80% since 2005.

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Topics: Business Technology, Office Management, Softphone