Host Large Conference Calls With An External SIP Address

Many business VoIP companies offer conference bridges as an enterprise calling feature. These bridges can handle basic group calling, but typically can't accommodate large conference calls with more than 10 or 15 parties.

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Topics: SMB Leadership, hosted PBX, conferencecall

6 Tests for a Business Phone System Free Trial

A business phone system free trial allows you to test out crucial features that can spell success for your business. Every organization will have different needs, but the following scenarios represent the most common phone system features that companies will use.

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Topics: SMB Leadership, hosted PBX, business voip, business phone system

How Caller ID Works: Why It Might Take Months to Update

Caller ID is a widely used phone system feature that identifies an incoming caller by a name and phone number. The feature isn't perfect, and it can sometimes misrepresent a caller's identity. But for the most part, caller ID is a valuable piece of information. It's offered with just about every commercial phone provider, including landline, VoIP, and mobile phone services.

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Topics: SMB Leadership, hosted PBX, business voip, caller ID

Hosted PBX Setup: Design a Phone Tree [Template]

A phone tree maps out how incoming calls are handled by your phone system. It's a key component of your hosted PBX setup, and involves more than just deciding where dialing the number 3 will route callers. Designing an effective phone tree can tie up loose ends, eliminate inefficient call routing, and simply improve the calling experience.

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Topics: SMB Leadership, hosted PBX, business voip, phone number, phone tree

Resell, Recycle, and Donate Old PBX Phone System Equipment

Hosted VoIP, when compared to an on-premise PBX phone system, reduces costs, requires less hardware, decreases service issues, and saves installation and maintenance time. If you've recently switched over to cloud VoIP from an on-premise system, you've made a good choice.

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Topics: SMB Leadership, hosted PBX, VoIP

What Are Call Detail Records (CDRs)?

A call detail record (CDR) provides information about calls made over a phone service. A CDR report can offer businesses exact answers about where, when, and how calls are made for reporting and billing purposes.

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Topics: SMB Leadership, hosted PBX, business voip

Hosted PBX Setup: Key Considerations

Business VoIP providers love to use the word "seamless" when describing their services. They offer "no hardware" solutions and promise easy set up "in minutes".

But is that actually the case?

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Topics: hosted PBX, webphone, VoIP, slack, Softphone

Business VoIP Providers Comparison: OnSIP Versus Nextiva - Pricing, Features, Phones

Written by Kevin Bartley, Content Marketing Coordinator at OnSIP

OnSIP and Nextiva are two leading hosted PBX providers that cater to small and medium sized businesses. Each provider owns and operates its own platform. While both providers are recognized as leaders in the VoIP industry, with both companies offering quality service for over a decade, each platform ultimately offers distinct advantages depending on what you are looking for.

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Topics: About VoIP, SMB Leadership, Business Technology, hosted PBX, voipcomparison

Hosted PBX vs SIP Trunking

Hosted PBX and SIP trunking for an on-premise PBX are services that a business might consider to implement a phone system. They are both VoIP solutions with similar functions, but they differ in key logistical, technical, and financial respects.

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Topics: SMB Leadership, hosted PBX, SIP, VoIP

6 Overlooked Features Your Internet Phone System Needs

We've all come to expect certain features from an internet phone system. Queues. Conference Bridges. HD Voice. But there are also less discussed features that can really make a business phone system fully equipped to handle your company's needs.  

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Topics: SMB Leadership, hosted PBX, voicemail