Business Telephone Service Provider Options by Company Size

If you've done any research into phone systems, you're well aware that there are a wide variety of business telephone service provider options on the market. But which one is right for you? With such a varied selection, you likely have some questions about how to narrow down these choices and find the right solution for your company.

Read More

Topics: SMB Leadership, Business Technology, Office Management, hosted PBX, business voip, hosted VoIP

PBX Phone System Training Tips & Best Practices

Training your co-workers to use a new business phone system isn't exactly a fun task. At one extreme, there's the option of handing them an exhaustive manual and going through all the features one by one. At the other extreme, there's the prospect of simply cutting them loose without instructions.

Read More

Topics: SMB Leadership, small business, hosted PBX, business voip, business phone system

Host Large Conference Calls With An External SIP Address

Many business VoIP companies offer conference bridges as an enterprise calling feature. These bridges can handle basic group calling, but typically can't accommodate large conference calls with more than 10 or 15 parties.

Read More

Topics: SMB Leadership, hosted PBX, conferencecall

6 Tests for a Business Phone System Free Trial

A business phone system free trial allows you to test out crucial features that can spell success for your business. Every organization will have different needs, but the following scenarios represent the most common phone system features that companies will use.

Read More

Topics: SMB Leadership, hosted PBX, business voip, business phone system

How Caller ID Works: Why It Might Take Months to Update

Caller ID is a widely used phone system feature that identifies an incoming caller by a name and phone number. The feature isn't perfect, and it can sometimes misrepresent a caller's identity. But for the most part, caller ID is a valuable piece of information. It's offered with just about every commercial phone provider, including landline, VoIP, and mobile phone services.

Read More

Topics: SMB Leadership, hosted PBX, business voip, caller ID

Hosted PBX Setup: Design a Phone Tree [Template]

A phone tree maps out how incoming calls are handled by your phone system. It's a key component of your hosted PBX setup, and involves more than just deciding where dialing the number 3 will route callers. Designing an effective phone tree can tie up loose ends, eliminate inefficient call routing, and simply improve the calling experience.

Read More

Topics: SMB Leadership, hosted PBX, business voip, phone number, phone tree

Resell, Recycle, and Donate Old PBX Phone System Equipment

Hosted VoIP, when compared to an on-premise PBX phone system, reduces costs, requires less hardware, decreases service issues, and saves installation and maintenance time. If you've recently switched over to cloud VoIP from an on-premise system, you've made a good choice.

Read More

Topics: SMB Leadership, hosted PBX, VoIP

What Are Call Detail Records (CDRs)?

A call detail record (CDR) provides information about calls made over a phone service. A CDR report can offer businesses exact answers about where, when, and how calls are made for reporting and billing purposes.

Read More

Topics: SMB Leadership, hosted PBX, business voip

Hosted PBX Setup: Key Considerations

Business VoIP providers love to use the word "seamless" when describing their services. They offer "no hardware" solutions and promise easy set up "in minutes".

But is that actually the case?

Read More

Topics: hosted PBX, webphone, VoIP, slack, Softphone

Business VoIP Providers Comparison: OnSIP Versus Nextiva - Pricing, Features, Phones

Written by Kevin Bartley, Content Marketing Coordinator at OnSIP

OnSIP and Nextiva are two leading hosted PBX providers that cater to small and medium sized businesses. Each provider owns and operates its own platform. While both providers are recognized as leaders in the VoIP industry, with both companies offering quality service for over a decade, each platform ultimately offers distinct advantages depending on what you are looking for.

Read More

Topics: About VoIP, SMB Leadership, Business Technology, hosted PBX, voipcomparison