Integrated Telephone System - The Latest Features of 2015

With every passing year, it becomes more obvious that VoIP is the future of business phone communications. In particular, the global hosted VoIP and unified communications services (UCS) is growing steadily, expected to reach 62.6 million seats in service by 2018, according to Infonetics. Along with market growth comes rapid innovation.

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Topics: About VoIP, SMB Leadership, Business Technology, Office Management

Update on SPIT Calls to Polycom Phones

Yesterday, we published a blog on SPIT calling to Polycom phones. This was an issue our customers experienced over the weekend and throughout Monday. It has been affecting Polycom users on the Internet at large. Today, we implemented a configuration change to our customers' Polycom phones to cut down on the SPIT calls, and we wanted to expand on that here. If you are still experiencing SPIT calls now, please reboot your phone or contact our Customer Success Team for help.

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Topics: Polycom, SMB Leadership, Business Technology, Office Management

SPIT Calling to Polycom Phones

Over the weekend and continuing through today, Monday, August 3rd, we have had a handful of customers notifying us of calls to individual Polycom phones on their network originating from Extension 1101. These calls are being placed by phantom dialers on the Internet. They are sending out INVITE packets to IP addresses, hoping to find an exposed PBX or phone they can exploit. This is defined as Spam over Internet Telephony (SPIT).

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Topics: Polycom, SMB Leadership, Business Technology, Office Management

New Feature: Email Reports Now Available for Enhanced Queues

We recently expanded our ACD queues to include real-time queue dashboard and queue reporting, as well as remote agent login/logout, and now we're adding email reports into the mix.

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Topics: SMB Leadership, Business Technology, Office Management

New Feature: Stream External Music Files With Music On Hold While Your Customers Wait For Service

According to study by CNN, 70 percent of callers who are on hold in silence hang up within 60 seconds. Of them, 35 percent won't call back.

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Topics: SMB Leadership, Business Technology

Announcing Video on Hold, Plus 3 More Queue Features!

15 percent of callers are likely to hang up after waiting 40 seconds on hold, according to a recent industry study. And when you consider that 7 out of 10 callers are placed on hold when they call a business, you might wonder— what can businesses do to improve the on hold experience?

We thought, why not entertain your callers— with YouTube videos?

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Topics: SMB Leadership, Business Technology

Need a Law Office Phone System? Consider Hosted VoIP

Dealing with the corporate phone system can be stressful, especially in an active law office. When a problem arises, client calls may be missed, resulting in lost revenue and angry colleagues. You may be reliant upon an outside technician to fix the issues and have no choice but to wait. Instead of succumbing to this scenario, you can empower yourself and your office by using a hosted VoIP service.

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Topics: SMB Leadership, Business Technology, Office Management

Enhanced Queues Out of Beta, Added Remote Agent Login/Logout

We're happy to announce that Enhanced Queues are officially out of Beta. To mark the occasion, we've added a Remote Log In/Log Out feature to our Enhanced Queues.

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Topics: VoIP Reseller, VoIP Reseller - Panasonic, Business Technology, Office Management

SIP.js 0.7.0 Adds Fixes and Support for Attended Transfer - Recommended Upgrade

We have just released a new version of SIP.js, our SIP Javascript stack that's perfect for developers who want to build WebRTC-based features. SIP.js 0.7.0 is now the most stable, comprehensive version of the library to date.

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Topics: WebRTC, Open Source, Business Technology

Managing A Remote Support Team

The flexibility of hosted PBX platforms has enabled employees across the world to work on the go or from the privacy of their homes in unprecedented ways. According to Global Workplace Analytics, over 4 million people work away from the office on a daily basis. When the metric is changed to people who work from home in any capacity, the number balloons to 1/5 of the workforce (30 million people), a figure that has increased almost 80% since 2005.

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Topics: Business Technology, Office Management, Softphone