Call queue dashboards provide managers and supervisors with detailed views of their inbound call queues. These dashboards display current and historical information on calling activity and call agent performance.
Call queue dashboards can be particularly valuable for managers of customer support and customer success teams. By reviewing the comprehensive data found there, managers will gain important insights into their customer support operations. They can then use that knowledge to make decisions that benefit callers, call agents, and the business as a whole.Read More