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New Feature: Make Attended Call Transfers in the OnSIP App

Whether you are a receptionist, sales person, or support agent, being able to transfer a call from one employee to another is a key part of operating the phone lines. To help streamline this process for our customers, we recently added the ability to make an attended transfer in the OnSIP app.

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Topics: Business Technology, The OnSIP Softphone App

OnSIP App Case Study: Replacing Business Phones with Softphones

While there are many ways for businesses to connect with customers and prospects, phone calls remain a primary method of communication. But with the rise of remote working and telecommuting, today's sales reps—and employees in general—can't be tied down to a physical phone in one location. In order to be productive, they need flexibility.

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Topics: SMB Leadership, Business Technology, The OnSIP Softphone App, customers, customer reviews, OnSIP Features & Benefits, Why Choose OnSIP for Your Business, customer testimonials

Moving Offices: Bring the Phone System or Switch to the Cloud?

You're relocating your business. Many companies seize the opportunity of a move to shrink their server rooms; replacing, say, eight dedicated server machines with two servers and eight virtual machines. Or they migrate applications altogether, outsourcing to SaaS providers in the cloud.

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Topics: Business Technology, Office Management, hosted PBX, VoIP

8 Ways HIPAA Compliant Cloud Phone Systems Help Healthcare

If you work in a pharmacy, insurance company, hospital, or any kind of healthcare practice, you know about HIPAA. The Health Insurance Portability and Accountability Act of 1996 obligates all healthcare providers or payers to safeguard the privacy and integrity of the personal health information, or PHI, of patients. You also know that it's about much more than securing digital data files: It's what obligates the pharmacy technician to ask customers in line to step back from the pickup counter; it's what requires hard copy patient records to be kept out of reach of unauthorized personnel.

Also under HIPAA's umbrella? Telephone usage.

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Topics: SMB Leadership, Business Technology

Cloud Phone Systems: A Critical Tool for Financial Planning Firms

When Nicholas Hamner of Franklin Retirement Solutions needed to replace his company’s aging phone system, he turned to cloud VoIP. As the Director of Marketing/Operations, he knew that a hosted phone system would provide his business with many benefits: lower costs, flexibility to add and remove phone features as needed, and remote working capabilities.

After conducting extensive research on hosted VoIP providers, he selected OnSIP for our comprehensive Unified Communications as a Service (UCaaS) platform. Equipped with our softphone app, the staff at Franklin Retirement Solutions stays connected to the office even when they are visiting clients at their homes.

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Topics: Business Technology, Office Management, Vertical Marketing

SIP.js v0.8.0 Supports All Major Browsers and Renegotiation

We recently released version 0.8.0 of SIP.js, which allows codec renegotiation to occur during WebRTC calls. This enables several new features, including music on hold and the ability to add video to an ongoing audio call. With this update, SIP.js is also now supported by all major browsers.

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Topics: WebRTC, Business Technology, sip.js

4 Headset Options for Business VoIP Phones

Think back to the last long phone call you were on...not exactly a pleasant memory, right? You know that feeling of your arm and ear going numb from holding the phone up to your head for hours!

If you don't have one already, a phone headset is a great solution to that problem. Ideal for sales reps, customer support agents, receptionists, and others who spend much of their days on the phone, headsets provide great comfort and flexibility to those that use them.

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Topics: Business Technology, Office Management

OnSIP Partners with ITDRC to Bring Communications Back to Houston

With all the recent weather calamities, talk and speculation about disaster recovery has re-entered the public consciousness. In addition to well known groups such as FEMA, the Red Cross, and United Way, there are also many non-profit organizations who are working hard to ensure that residents in Houston and other disaster-stricken areas receive the support they need. Recently, OnSIP partnered with the Information Technology Disaster Resource Center (ITDRC) to provide crucial phone communications in affected areas.

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Topics: Business Technology

How Businesses Can Communicate in Crisis

Extreme weather events can devastate businesses of all sizes, and in times like this, it is important for business owners to communicate with employees and customers alike. Here are a few tips on how to adapt your phone system to the situation and stay safe.

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Topics: SMB Leadership, Business Technology

Build and Manage WebRTC Applications with SIP.js and Callstats.io

These days, developers working with real-time web-based communications have more resources than ever before. But what tools are best for analyzing the performance of WebRTC apps? We recently integrated with callstats.io, a cloud-based monitoring and management service for WebRTC so that developers using SIP.js can monitor and analyze key metrics and errors on their calls.

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Topics: WebRTC, Business Technology, sip.js