Business VoIP Network Quality [5 Tips]

Today’s business VoIP solutions allow you to deploy a full phone system right on your existing office LAN, providing cost savings and performance improvements. But, ensuring business VoIP network quality can be a tricky for businesses that have multi-level offices, desks without Internet connectivity, and/or other bandwidth-intensive activities. Here's a checklist for ensuring VoIP quality on your network.

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Topics: Business Technology, mentions onsip app

VoIP Resellers: Join Us at ITEXPO, And Bring Your Bowling Shoes

Calling our VoIP Reseller community! Our team is hitting the road next week for the semi-annual ITExpo West in Anaheim, CA, October 5-8. We hope you'll join us. We will be participating in these panels:

  1. CEO Mike Oeth and SVP of Marketing Nicole Hayward will participate in the panel Gender Diversity Pays Off: Grow Your Business with Female Leadership, Wednesday 10/7 at 11:30 AM PT.
  2. Mike will speak at From Hype to Reality: WebRTC Use Cases, Wednesday 10/7 at 3:30 - 4:15 PM PT.

We're also excited to hit the bowling lanes with our friends from Telecom Brokers and Women in the Channel for our latest networking event. You'll find us at the Telecom Brokers booth (Booth 406).

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Topics: VoIP Reseller, VoIP Reseller - Panasonic, SMB Leadership, Business Technology, SMB

Get a Share of a $70 Billion Market - Become a Hosted VoIP Reseller

The business VoIP services market has shown no signs of slowing down.

Infonetics Research issued a report in May of 2015 highlighting many positive trends seen by this market over the last few years. Diane Myers, research director for VoIP, UC and IMS at Infonetics Research, said,

"Business voice services are the driving force within the VoIP services market as the move to IP positively impacts cloud, trunking and managed services across all business segments. Larger enterprises in particular continue to actively evaluate cloud unified communications."
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Topics: VoIP Reseller, VoIP Reseller - Panasonic, About VoIP, Business Technology

Integrated Telephone System - The Latest Features of 2015

With every passing year, it becomes more obvious that VoIP is the future of business phone communications. In particular, the global hosted VoIP and unified communications services (UCS) is growing steadily, expected to reach 62.6 million seats in service by 2018, according to Infonetics. Along with market growth comes rapid innovation.

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Topics: About VoIP, SMB Leadership, Business Technology, Office Management

Update on SPIT Calls to Polycom Phones

Yesterday, we published a blog on SPIT calling to Polycom phones. This was an issue our customers experienced over the weekend and throughout Monday. It has been affecting Polycom users on the Internet at large. Today, we implemented a configuration change to our customers' Polycom phones to cut down on the SPIT calls, and we wanted to expand on that here. If you are still experiencing SPIT calls now, please reboot your phone or contact our Customer Success Team for help.

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Topics: Polycom, SMB Leadership, Business Technology, Office Management

SPIT Calling to Polycom Phones

Over the weekend and continuing through today, Monday, August 3rd, we have had a handful of customers notifying us of calls to individual Polycom phones on their network originating from Extension 1101. These calls are being placed by phantom dialers on the Internet. They are sending out INVITE packets to IP addresses, hoping to find an exposed PBX or phone they can exploit. This is defined as Spam over Internet Telephony (SPIT).

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Topics: Polycom, SMB Leadership, Business Technology, Office Management

Announcing Video on Hold, Plus 3 More Queue Features!

15 percent of callers are likely to hang up after waiting 40 seconds on hold, according to a recent industry study. And when you consider that 7 out of 10 callers are placed on hold when they call a business, you might wonder— what can businesses do to improve the on hold experience?

We thought, why not entertain your callers— with YouTube videos?

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Topics: SMB Leadership, Business Technology

Need a Law Office Phone System? Consider Hosted VoIP

Dealing with the corporate phone system can be stressful, especially in an active law office. When a problem arises, client calls may be missed, resulting in lost revenue and angry colleagues. You may be reliant upon an outside technician to fix the issues and have no choice but to wait. Instead of succumbing to this scenario, you can empower yourself and your office by using a hosted VoIP service.

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Topics: SMB Leadership, Business Technology, Office Management

Managing A Remote Support Team

The flexibility of hosted PBX platforms has enabled employees across the world to work on the go or from the privacy of their homes in unprecedented ways. According to Global Workplace Analytics, over 4 million people work away from the office on a daily basis. When the metric is changed to people who work from home in any capacity, the number balloons to 1/5 of the workforce (30 million people), a figure that has increased almost 80% since 2005.

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Topics: Business Technology, Office Management, Softphone

WebRTC on iOS

A few weeks ago Apple held WWDC, the premier developer conference for Apple developers. The big event was Apple’s keynote presentation where a lot of really cool and innovative things were announced. One thing that I noticed was missing is any mention of WebRTC support for the Safari browser. This is a big deal because a large segment of the mobile market uses iOS, and the only real web browser that you can use on your iPhone or iPad is Apple’s Safari browser.

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Topics: WebRTC, Business Technology