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Cloud VoIP Features for the Mobile Small Business

Perhaps you have a mobile sales team who gathers for a morning meeting and then scatters to meet with clients for the rest of the day. Or maybe your startup has a few employees who handle multiple responsibilities and are always on the move!

Whatever the reason, yours is a mobile small business. You need technology that can meet the needs of your agile and hard-working staff.

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Topics: Business Technology, Office Management, The OnSIP Softphone App, VoIP Fundamentals, onsip-desktop app, onsip-web app, How to Maximize Your Cloud Phone System, onsip-features-video calling

Odoo App Suite Integrates with OnSIP Business Phone Service

Question: What do you get when you cross an open-source, cloud-based suite of business applications with the open API of a cloud-based business phone service?

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Topics: SMB Leadership, Business Technology

Great Moments in Video Conferencing: Healthcare Visitation

Olivia De Santos, visiting nurse with South Atlantic Health System, now has seven stops to make on her route through Boca Raton's Century Village on Thursdays. She's got vitals to take from seven 80-and 90-something seniors in three buildings, as shown on the map of the health system's dispatch and data collection app, running on her Surface Pro tablet.

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Topics: SMB Leadership, Business Technology

Great Moments in Video Conferencing: Real Estate Meetings & Tours

Paula Ravin, real estate agent, starts her Tuesday workday by clicking on a link she's populated into every 8:30 am Tuesday slot on her Google calendar: it's the weekly update she attends virtually with four colleagues at Winston-Kemmerman Realty. She can see them all, with their company-logoed coffee mugs, reporting from the office on Broad Street or from their home offices.

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Topics: SMB Leadership, Business Technology, Office Management

SIP.js Gains Support for In-Band DTMF (Beta) in Latest Version 0.10.0

Our engineering team just released a few important updates to SIP.js in version 0.10.0. The main highlights of this release: adding support for in-band DTMF and attaching media via Session Description Handler Observer.

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Topics: WebRTC, Business Technology, sip.js, developer

Be Memorable to Your Customers by Using a Vanity Phone Number

If you're lucky enough to have a vanity phone number for your business, you know how beneficial it is. In addition to being easy to remember for customers and sales leads, it is also a critical part of your business's brand and marketing strategy.

In this blog post, we'll present information on what these numbers are, what advantages they can bring to your business, and how you can go about getting one.

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Topics: Business Technology, phone number

Great Moments in Video Conferencing: Parent-Teacher Meetings

Ms. Van Etten, sixth grade teacher at Intermediate School 102, sits down for her seventh parent-teacher conference of the evening -- via video call. It's not a technical stretch: the calls are initiated via a link sent out to the parents along with their timeslot. There's nothing to download; she's just logged into a web interface awaiting Ms. Brown's call.

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Topics: Business Technology

Unique Ways to Use Cloud Phone System Features

If you're already using a cloud phone system, or are in the process of researching them, you certainly know about the long list of features, abilities, and integrations that they offer.

But besides utilizing auto attendants, conference bridges, and call queues, how else can you use a cloud phone system to meet your business needs?

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Topics: SMB Leadership, Business Technology

Offer Your Callers the Choice of Video...and Be Prepared to Answer Them

In the previous post, we outlined some of the best use cases for video-enabled customer service; applications that require a special level of trust and reassurance, like telehealth monitoring, financial services/tax prep, and tutoring.

We'd go a step further and note that even certain e-commerce scenarios—those whose products or services are complex or costly—are helped by look-me-in-the-eye customer service. This is something e-commerce merchants can test for themselves, using Google Analytics and correlating call-me or video-call-me button-click events with purchases and sales totals.

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Topics: SMB Leadership, Business Technology, mentions onsip app

Are You Still Doing Work That a Cloud Phone System Can Do for You?

Today's cloud phone systems do much more than just direct calls and light up buttons on a desk phone. Addressing rapidly changing business needs, their service platforms offer: voice and video calling, mobile communications, IM/chat, video conferencing, integrations with CRM and help desk software, screensharing, SMS...the list goes on and on.

Considering the fact that cloud phone systems provide all of these productivity-boosting features, ask yourself an important question: Are you doing work that your phone system can handle?

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Topics: SMB Leadership, Business Technology, Office Management