Brand Strategy: What Does Your Business Sound Like?

Many businesses spend time coming up with catchy taglines, picking the perfect business cards, purchasing matching uniforms, and unveiling new designs for their websites. But there's one brand strategy consideration that most businesses overlook: phone presence.

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Topics: small business, business phone system, hosted VoIP

Why a Business Phone Line Should Never Ring Busy

Everybody knows the sound of a busy signal, the annoying beep that all but tells a caller to hang up. Unfortunately, 34% of callers who hang up will not call back. That's all but certain to cost your business revenue.

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Topics: business voip, landline, business phone system, phone line

OnSIP Tip: Manage and Screen Calls with Multiple SIP Aliases

Screening calls for context allows agents and employees to answer callers with the proper greeting and response. Looking at the incoming caller ID and using CRM integrations can help with this, but there are other ways to further refine the calling experience. One option involves creating separate lines for employees on multiple teams, such as sales, support, or product, so that they can effectively screen calls before picking up the phone.

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Topics: cloud phone system, business phone system, hosted VoIP, onsip tip

5 Signs Your Office Phone System Can't Keep Up

Nobody wants an office phone system that can't keep up. The signs start with minor irritations, but eventually graduate to issues that affect business operations. Phones ringing off the hook, confusion as to who's answering which call, customer complaints about call quality issues, full voicemail boxes, and other frustrating problems can all indicate that your phone system has reached its limits.

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Topics: remoteworker, business phone system, call quality

PBX Phone System Training Tips & Best Practices

Training your co-workers to use a new business phone system isn't exactly a fun task. At one extreme, there's the option of handing them an exhaustive manual and going through all the features one by one. At the other extreme, there's the prospect of simply cutting them loose without instructions.

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Topics: SMB Leadership, small business, hosted PBX, business voip, business phone system

6 Tests for a Business Phone System Free Trial

A business phone system free trial allows you to test out crucial features that can spell success for your business. Every organization will have different needs, but the following scenarios represent the most common phone system features that companies will use.

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Topics: SMB Leadership, hosted PBX, business voip, business phone system