Types of Call Transfers: Cold (Blind) and Warm (Attended) Transfers

Any profession that involves regular phone use is bound to require a call transfer at some point, if not regularly. So what are call transfers, why are there so many names for the different types, and which one should you employ? We’re going to break them down for you in this post in layman’s terms, so whether you’re new to VoIP or an old hat looking for a refresh, you can absorb what you need and get back to answering those calls!

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Topics: warm transfer, cold transfer, VoIP Fundamentals, call transfer, attended transfer, blind transfer, VoIP Glossary, onsip-desktop app, onsip-web app, Onsip app, OnSIP-features-call transfer