Video-Enabled Customer Service Webinar by Vidyo and Forrester Research

The Amazon Mayday button. The LiveNinja Kiosk, developed for retail environments.

Companies that provide video-capable customer service applications are making the news, and businesses across all industries are increasingly recognizing the value offered by these apps.

Read More

Topics: WebRTC, SMB Leadership, Business Technology

Hosted VoIP Phone Systems for Small Business [FAQ]

Looking at hosted VoIP phone systems for small businesses? You're in the right place. Here is an information-packed FAQ on hosted VoIP solutions, starting with the basics and ending with a few modern hosted VoIP options for your business.

Read More

Topics: SMB Leadership, Business Technology

Nonprofit Call Center - Building a Quick Solution [Guide]

If you work at a nonprofit, you know how important timely donation campaigns are for your funding. Some nonprofits may need to scale up donation calling centers during elections, charity drives, or alumni weeks.

But how can you build a viable call operation in a cinch, and pack it up when all is said and done? Here are six steps to creating a legitimate nonprofit/fundraising call center without breaking too much of a sweat.

Read More

Topics: Govt & Nonprofit, SMB Leadership, Office Management, hosted PBX

Business VoIP Network Quality [5 Tips]

Today’s business VoIP solutions allow you to deploy a full phone system right on your existing office LAN, providing cost savings and performance improvements. But, ensuring business VoIP network quality can be a tricky for businesses that have multi-level offices, desks without Internet connectivity, and/or other bandwidth-intensive activities. Here's a checklist for ensuring VoIP quality on your network.

Read More

Topics: Business Technology, mentions onsip app

VoIP Resellers: Join Us at ITEXPO, And Bring Your Bowling Shoes

Calling our VoIP Reseller community! Our team is hitting the road next week for the semi-annual ITExpo West in Anaheim, CA, October 5-8. We hope you'll join us. We will be participating in these panels:

  1. CEO Mike Oeth and SVP of Marketing Nicole Hayward will participate in the panel Gender Diversity Pays Off: Grow Your Business with Female Leadership, Wednesday 10/7 at 11:30 AM PT.
  2. Mike will speak at From Hype to Reality: WebRTC Use Cases, Wednesday 10/7 at 3:30 - 4:15 PM PT.

We're also excited to hit the bowling lanes with our friends from Telecom Brokers and Women in the Channel for our latest networking event. You'll find us at the Telecom Brokers booth (Booth 406).

Read More

Topics: VoIP Reseller, VoIP Reseller - Panasonic, SMB Leadership, Business Technology, SMB

Get a Share of a $70 Billion Market - Become a Hosted VoIP Reseller

The business VoIP services market has shown no signs of slowing down.

Infonetics Research issued a report in May of 2015 highlighting many positive trends seen by this market over the last few years. Diane Myers, research director for VoIP, UC and IMS at Infonetics Research, said,

"Business voice services are the driving force within the VoIP services market as the move to IP positively impacts cloud, trunking and managed services across all business segments. Larger enterprises in particular continue to actively evaluate cloud unified communications."
Read More

Topics: VoIP Reseller, VoIP Reseller - Panasonic, About VoIP, Business Technology

Integrated Telephone System - The Latest Features of 2015

With every passing year, it becomes more obvious that VoIP is the future of business phone communications. In particular, the global hosted VoIP and unified communications services (UCS) is growing steadily, expected to reach 62.6 million seats in service by 2018, according to Infonetics. Along with market growth comes rapid innovation.

Read More

Topics: About VoIP, SMB Leadership, Business Technology, Office Management

Update on SPIT Calls to Polycom Phones

Yesterday, we published a blog on SPIT calling to Polycom phones. This was an issue our customers experienced over the weekend and throughout Monday. It has been affecting Polycom users on the Internet at large. Today, we implemented a configuration change to our customers' Polycom phones to cut down on the SPIT calls, and we wanted to expand on that here. If you are still experiencing SPIT calls now, please reboot your phone or contact our Customer Success Team for help.

Read More

Topics: Polycom, SMB Leadership, Business Technology, Office Management

SPIT Calling to Polycom Phones

Over the weekend and continuing through today, Monday, August 3rd, we have had a handful of customers notifying us of calls to individual Polycom phones on their network originating from Extension 1101. These calls are being placed by phantom dialers on the Internet. They are sending out INVITE packets to IP addresses, hoping to find an exposed PBX or phone they can exploit. This is defined as Spam over Internet Telephony (SPIT).

Read More

Topics: Polycom, SMB Leadership, Business Technology, Office Management

Small Business VoIP Services - 5 Tips You Should Know

Switching over to VoIP services can be a daunting task for small businesses that do not have the time or resources that larger organizations have. There are a few things to keep in mind when shopping for a new VoIP service – whether your business is looking to upgrade from an analog system or to replace your current provider.

Read More

Topics: SMB Leadership, Office Management