VoIP Troubleshooting: What is Traceroute and How Does it Work?

When your VoIP service deteriorates, you can perform a command known as "traceroute" on your computer to see if there are problems with your internet connection, your hosted VoIP provider, or some intermediate router along the way.

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Topics: About VoIP, SMB Leadership, business voip, routers

PBX Phone System Training Tips & Best Practices

Training your co-workers to use a new business phone system isn't exactly a fun task. At one extreme, there's the option of handing them an exhaustive manual and going through all the features one by one. At the other extreme, there's the prospect of simply cutting them loose without instructions.

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Topics: SMB Leadership, small business, hosted PBX, business voip, business phone system

Showcasing Vacation Rental Phone Service at VRM Xtravaganza

Last week, Eli Kugel and Corey Jordon from OnSIP headed to Orlando to attend the 2017 VRM Xtravaganza, hosted by the Florida Vacation Rental Management Association (VRMA).

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Topics: Blog, Hospitality, Office Management

New OnSIP Phone Review: VTech VSP736

We're happy to announce our latest phone review! The VTech VSP736 is a mid-range SIP phone with DECT 6.0 capabilities. This allows you to pair the phone with wireless headsets and handsets. With six SIP lines, the phone is targeted to the average office user.

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Topics: Desk Phone, IP phone, VTech, phone review

Poor VoIP Call Quality? Try a Ping Test

VoIP call quality relies on a stable internet connection. Even the most advanced VoIP phone services can become unusable due to poor connectivity. However, just knowing that your network is experiencing issues is not enough information to fix the problem.

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Topics: SMB Leadership, voip test, call quality, ping test

OnSIP Free Plan for Developers Wins Silver at 2017 American Business Awards

We are proud to announce that we will be receiving a Silver Stevie® Award at the 15th Annual American Business Awards. The award is in recognition of the OnSIP Free Plan for Developers for the New Product or Service of the Year - Software - Infrastructure or Platform as a Service (IaaS, PaaS) category.

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Topics: developer, onsip platform, free plan

What is NAT Keepalive?

Sometimes your deskphone will seem to have inexplicable problems. Inbound calls won't come through, or maybe calls go straight to voicemail. These issues can all happen due to a timed out connection between your VoIP phone and your local network. One way to fix this problem is by enabling and configuring a phone feature called NAT keepalive.

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Topics: SMB Leadership, business voip, routers, NAT

OnSIP Plays Ball at Who’s Who in Technology 2017

Last week, OnSIP had the opportunity to meet with Chorus Communications suppliers and partners at their 10th Annual Who’s Who in Technology. The event took place at Citizens Bank Park, home of the Philadelphia Phillies, and featured innovative presentations, a networking happy hour, and other fun activities.

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Topics: VoIP Reseller, Reseller

New OnSIP Phone Review: Digium D60

We're happy to announce our latest phone review! We reviewed the Digium D60, an entry-level IP phone with excellent voice quality. The D60's voice quality compares to phones that cost twice as much. Here's what we said in the review:

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Topics: IP phone, phone review, digium

Test a Business VoIP Service with Loaner Phones

One of the primary reasons for adopting VoIP is costs savings. Businesses that switch to VoIP see average savings of 50 to 75 percent per month. With no maintenance or hardware costs, hosted VoIP eliminates the overhead fees that come with other phone systems.

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Topics: SMB Leadership, IP phone, cloud phone system