Business Phone Number Availability: What Are My Options?

Your phone number can say a lot about your business before a first time caller even dials it. It's the original link that connects you with your leads, prospects, and customers in a tangible way.

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Topics: SMB Leadership, Office Management, cloud phone system, phone number

6 Simple Steps to Set Up a Business Emergency Phone Plan

Sometimes a situation arises where your business needs to cease regular operations and deal with an emergency. This may be the result of a natural disaster, a financial setback, personal issues, or other events. While it may not be at the top of your to-do list, updating your business phone system can help your customers and stakeholders understand that things will not be “business-as-usual” for a while.

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Topics: SMB Leadership, Business Technology, Office Management

Free Virtual PBX Features & Setup

For many years, the PBX (Private Branch Exchange) has been the central nervous system of telephone communications within an organization. What began as a switchboard manually operated by human beings evolved into a self-controlled, though bulky, piece of equipment that could be stored in a spare room.

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Topics: SMB Leadership, Business Technology, Office Management

New OnSIP Phone Review: Polycom VVX 400

We just reviewed the Polycom VVX 400, a mid-range office phone with an LCD screen layout. From the review:

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Topics: Polycom, SMB Leadership, Business Technology, IP phone

6 Free IP Phone System Perks for Internal Collaboration

A free IP phone system allows you to communicate with your team through voice calls, video calls, and IM at no cost. Many of these systems eventually require you to upgrade for full features and calling options, but some free offerings are robust enough to serve as complete solutions.

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Topics: SMB Leadership, webphone, VoIP, tips

Customer Service IS the Product

When steam engines ruled factories, they were large and expensive. You would have a single engine in the factory, which would run a long series of belt drives throughout the factory to power the equipment. When electric motors started to replace steam engines in factories, initially they simply replaced the big steam engine with an equally big electric motor, but kept the elaborate pulley and belt system throughout the factory floor that directly powered the machines used in the manufacturing process.

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Topics: SMB Leadership

Hosted VoIP for Schools and Educational Institutions

According to the U.S. Census Bureau, the average education spending per pupil was $10,700 in 2013 for schools across the US. In 2016, The Center on Budget and Policy Priorities found that states have been providing less financial support for students since 2008.

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Topics: SMB Leadership, Business Technology, Office Management, schools

New OnSIP Phone Review: Yealink W56P/W56H

We're happy to announce our latest phone review for the Yealink W56P/W56H. The phone comes with two items: the W56P base station, and the W56H cordless handset. The handset has incredible battery life and outshines many phones in the same class. From the review:

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Topics: Yealink, SMB Leadership, Business Technology, IP phones,

Postgame Wrap Up: Chorus Communications 2016 Fall Forum

There were only touchdowns at this year's "Huddle, Blitz, Score", an event produced by Metrospect Events and presented by our friends at Chorus Communications. Helene Kidary of OnSIP and Women In the Channel had a blast moderating a seminar in the Philadelphia Eagles locker room and meeting with Channel Partners in Philadelphia.

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Topics: Business Technology

Free Video Calling: 6 Enterprise Options

Today's work environment is highly interactive. Employees are often expected to be accessible via multiple channels, including email, phone, social media, text message, and video. With advances in technology such as WebRTC, video calling is now easily available and affordable. Most laptops and mobile devices are now equipped with high-quality webcams, so users can make and receive video calls at any time, from any location.

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Topics: SMB Leadership, Office Management, skype, video conference, google, video call