Cloud Phone Service Office Moving Guide: 8 Considerations

One of the many benefits of having a cloud phone service is flexibility. Without the need to host your phone system IT on-site, companies can relocate and keep the phone lines active with minimal planning. The cloud has you covered, but that doesn’t mean you shouldn’t prepare for the transition. Here are a few important details to keep in mind when it comes to moving your business phones.

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Topics: Business Technology, Office Management

Moving Checklist for Business Phone System IT and Hardware

You're moving your business across town or across the street, and with that, your office IT and phone equipment. In a small to medium-sized business, the task of coordinating this relocation often falls to the owner, an executive, or office manager—not technical specialists.

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Topics: Business Technology, Office Management

Business Voicemail Transcription Services: Benefits & Options

When’s the last time you cleared out your voicemail box? Do you find that you have to listen to the same message several times just to write down a name or phone number? With a voicemail transcription service, you'll no longer have to deal with these issues.

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Topics: SMB Leadership, Business Technology, Office Management

New Feature: Make Attended Call Transfers in the OnSIP App

Whether you are a receptionist, sales person, or support agent, being able to transfer a call from one employee to another is a key part of operating the phone lines. To help streamline this process for our customers, we recently added the ability to make an attended transfer in the OnSIP app.

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Topics: Business Technology, OnSIP app

OnSIP App Case Study: Replacing Business Phones with Softphones

While there are many ways for businesses to connect with customers and prospects, phone calls remain a primary method of communication. But with the rise of remote working and telecommuting, today's sales reps—and employees in general—can't be tied down to a physical phone in one location. In order to be productive, they need flexibility.

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Topics: SMB Leadership, Business Technology, OnSIP app

Moving Offices: Bring the Phone System or Switch to the Cloud?

You're relocating your business. Many companies seize the opportunity of a move to shrink their server rooms; replacing, say, eight dedicated server machines with two servers and eight virtual machines. Or they migrate applications altogether, outsourcing to SaaS providers in the cloud.

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Topics: Business Technology, Office Management, hosted PBX, VoIP

New OnSIP Phone Review: Polycom Soundstation IP 7000

We recently reviewed the Polycom Soundstation IP 7000, a conference phone that was first introduced in 2008. Despite being on the market for nearly a decade, this phone has been a trusted device here in our New York office. In our phone review, we take a look at the design, features, and sound quality of the device.

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Topics: Polycom, Conference, IP phone

8 Ways HIPAA Compliant Cloud Phone Systems Help Healthcare

If you work in a pharmacy, insurance company, hospital, or any kind of healthcare practice, you know about HIPAA. The Health Insurance Portability and Accountability Act of 1996 obligates all healthcare providers or payers to safeguard the privacy and integrity of the personal health information, or PHI, of patients. You also know that it's about much more than securing digital data files: It's what obligates the pharmacy technician to ask customers in line to step back from the pickup counter; it's what requires hard copy patient records to be kept out of reach of unauthorized personnel.

Also under HIPAA's umbrella? Telephone usage.

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Topics: Business Technology, Vertical Marketing

New OnSIP Phone Review: Linphone for Linux

We recently reviewed Linphone 4.1.1 for Linux, an open source softphone developed by Belledonne Communications. We enjoyed the clean interface and simple conferencing functions, as well as the voice and video call quality.

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Topics: IP phone, zoiper, Softphone

Cloud Phone Systems: A Critical Tool for Financial Planning Firms

When Nicholas Hamner of Franklin Retirement Solutions needed to replace his company’s aging phone system, he turned to cloud VoIP. As the Director of Marketing/Operations, he knew that a hosted phone system would provide his business with many benefits: lower costs, flexibility to add and remove phone features as needed, and remote working capabilities.

After conducting extensive research on hosted VoIP providers, he selected OnSIP for our comprehensive Unified Communications as a Service (UCaaS) platform. Equipped with our softphone app, the staff at Franklin Retirement Solutions stays connected to the office even when they are visiting clients at their homes.

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Topics: Business Technology, Office Management, Vertical Marketing